Audiology Scheduling Clerk inYstrad Mynach inYstrad Mynach PUBLISHED
TUE 24 DEC 2024
Opportunity to work in a multi-award winning NHS organisation that values and trusts its employees.
Supportive work environment with excellent training and development opportunities, including paid mandatory training and the chance to obtain recognized qualifications.
Flexible working arrangements that promote a healthy work-life balance.
Close collaboration with clinical and administrative teams, fostering teamwork and professional relationships.
Involvement in a patient-focused booking system that directly impacts patient care and clinic utilisation.
Additional support for employees, including occupational health services and plans for a Wellbeing Centre of Excellence.
The Audiology Scheduling Clerk position at Aneurin Bevan University Health Board in Ystrad Mynach involves supporting the booking and administration processes for the Audiology clinical team. The role requires strong organisational skills to manage appointment scheduling effectively, including making, amending, and canceling both new and follow-up appointments to optimize clinic utilisation and reduce cancellation rates. Collaboration with clinical and administrative teams across various Audiology sites is essential, and effective communication with senior leads is necessary to ensure targets are met.
Candidates should possess knowledge of Audiology clinics and exhibit exceptional communication and IT skills, particularly in utilizing patient management systems and Excel. While the ability to speak Welsh is desirable, applications from both English and Welsh speakers are welcome. The health board promotes a supportive working environment with a focus on professional development, flexible working, and maintaining a healthy work-life balance.
Candidates should possess knowledge of Audiology clinics and exhibit exceptional communication and IT skills, particularly in utilizing patient management systems and Excel. While the ability to speak Welsh is desirable, applications from both English and Welsh speakers are welcome. The health board promotes a supportive working environment with a focus on professional development, flexible working, and maintaining a healthy work-life balance.
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
The post holder will support the partial booking system for Audiology and administration tasks for the Audiology clinical team. Knowledge of Audiology clinics will be required to enable the post holder to make, amend and cancel appointments both new and follow-up to allow optimum clinic utilisation.
The post holder will work closely with both the clinical and administration teams across all Audiology sites. This post will require excellent organisational skills without direct supervision, prioritising workload according to predefined timescales and targets.
Main duties of the job
Key Responsibilities
Welsh Language Skills need to be learned on appointment.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Booking patient appointments
Essential criteria
Essential criteria
Essential criteria
Essential criteria
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
The post holder will support the partial booking system for Audiology and administration tasks for the Audiology clinical team. Knowledge of Audiology clinics will be required to enable the post holder to make, amend and cancel appointments both new and follow-up to allow optimum clinic utilisation.
The post holder will work closely with both the clinical and administration teams across all Audiology sites. This post will require excellent organisational skills without direct supervision, prioritising workload according to predefined timescales and targets.
Main duties of the job
Key Responsibilities
- Ensure clinic capacity is utilised and cancellations are kept to a minimum
- Ensure Audiology waiting lists are managed appropriately
- Communicate regularly with senior lead in YYF
- Ensure all appointments are booked within internal and national targets
- Utilise patient focused booking and direct patient booking to increase clinic utilisation and reduce DNA rates
- Ensure patients are assigned to the right clinic first time
- Ensure an efficient telephone service is maintained
Welsh Language Skills need to be learned on appointment.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Booking patient appointments
Essential criteria
- Meets all essential criteria as per attached job description/personal spec
- Meets all desirable criteria as per attached job description/personal spec
Essential criteria
- Meets all essential criteria as per attached job description/personal spec
- Meets all desirable criteria as per attached job description/personal spec
Essential criteria
- Meets all essential criteria as per attached job description/personal spec
- Meets all desirable criteria as per attached job description/personal spec
Essential criteria
- Meets all essential criteria as per attached job description/personal spec
- Meets all desirable criteria as per attached job description/personal spec
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for an Audiology Scheduling Clerk:
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To work as an Audiology Scheduling Clerk in the UK, you would typically need a combination of specific skills and general competencies. Here are some key skills that are particularly relevant for this role:
1. Organizational Skills: You'll need to manage appointments and schedules efficiently, ensuring that all bookings are properly coordinated and that there are no overlaps or conflicts.
2. Communication Skills: Clear and effective communication is essential, both in person and over the phone. You'll need to interact with patients, audiologists, and other healthcare staff.
3. Attention to Detail: You must be meticulous in entering data, scheduling appointments, and maintaining records to prevent errors.
4. IT Skills: Proficiency in using spreadsheets, databases, and scheduling software is important. Familiarity with electronic health records (EHR) systems may also be beneficial.
5. Customer Service Skills: You'll be the first point of contact for patients, so having a friendly and professional demeanor is crucial. You should be able to handle inquiries and complaints with patience and empathy.
6. Time Management: The ability to prioritize tasks and manage your time effectively is important, especially during busy periods.
7. Problem-Solving Skills: You may encounter scheduling conflicts or patient inquiries that require quick and effective resolution.
8. Knowledge of Audiology Services: While not always mandatory, having a basic understanding of audiology and the services provided can help you communicate more effectively with both patients and professionals.
9. Confidentiality and Data Protection: Understanding the importance of patient confidentiality and adhering to data protection regulations (such as GDPR) is crucial in a healthcare environment.
10. Teamwork: Collaborating effectively with audiologists, administrative staff, and other healthcare providers is essential for smooth operations.
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inYstrad Mynach
51.64238739013672 -3.2350990772247314 Ystrad Mynach, Wales, United Kingdom 
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