Patient Pathway Administrator inStanmore inStanmore PUBLISHED
THU 9 JAN 2025
Opportunity to work at the UK's largest orthopaedic hospital, gaining valuable experience in a prestigious environment.
Dynamic and diverse working environment that supports staff in implementing improvements for better patient care.
Role includes a mix of front of house and back office duties, ensuring a diverse range of tasks and skill development.
Ability to make immediate, patient-related decisions, enhancing your judgement and problem-solving skills.
Potential for career progression with strong foundations in education and training within the NHS.
Engagement with a variety of clinical and non-clinical staff, allowing for professional networking and collaboration.
The Patient Pathway Administrator at the Royal National Orthopaedic Hospital (RNOH) NHS Trust in Stanmore plays a vital role in providing a comprehensive, patient-focused reception and booking service for the imaging and centralized booking office. This multi-skilled position involves regular rotation between back-office and front-of-house duties, including high levels of face-to-face interaction, processing patient requests and referrals, and liaising with clinical and non-clinical staff to manage waiting lists and appointment systems efficiently. The administrator must demonstrate independent judgment in patient-related decision-making, ensure timely scheduling of appointments and referrals within statutory waiting times, and maintain accurate records in the Trust's information systems.
RNOH is the largest orthopaedic hospital in the UK, offering a dynamic and supportive working environment, where staff are encouraged to drive improvements and contribute to the hospital's vision of exceptional patient care and staff experience. The position not only emphasises providing efficient telephone services but also involves direct communication with patients regarding appointments. The hospital has recently enhanced its facilities with the opening of The Stanmore Building, reinforcing its commitment to delivering world-leading neuro-musculoskeletal care.
RNOH is the largest orthopaedic hospital in the UK, offering a dynamic and supportive working environment, where staff are encouraged to drive improvements and contribute to the hospital's vision of exceptional patient care and staff experience. The position not only emphasises providing efficient telephone services but also involves direct communication with patients regarding appointments. The hospital has recently enhanced its facilities with the opening of The Stanmore Building, reinforcing its commitment to delivering world-leading neuro-musculoskeletal care.
The post holder will be responsible for providing a comprehensive and patient orientated reception and booking service for the imaging/centralised booking office.
This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties.
For those who will have a reception function this will require a high level of face to face contact involving meet and greet as well as the processing of requests/referrals at front of house. The post holder will be expected to work with some unsupervised periods of time and use their judgement to make immediate, patient related decisions as necessary.
The post holder will be required to liaise with a variety of clinic and non-clinical staff both inside and outside the trust to facilitate the effective and efficient management of waiting lists and appointment booking systems.
My working hours are 7.30am to 3.30pm
This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties.
For those who will have a reception function this will require a high level of face to face contact involving meet and greet as well as the processing of requests/referrals at front of house. The post holder will be expected to work with some unsupervised periods of time and use their judgement to make immediate, patient related decisions as necessary.
The post holder will be required to liaise with a variety of clinic and non-clinical staff both inside and outside the trust to facilitate the effective and efficient management of waiting lists and appointment booking systems.
- Schedule and process all referrals / requests within defined timescales ensuring that all details are entered correctly on to relevant Trust information systems.
- Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals.
- Provide an efficient and friendly telephone services to patients, and other callers both internal and external to Trust.
- Where required contact patients directly to offer, reschedule, cancel appointments or confirm attendance.
My working hours are 7.30am to 3.30pm
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inStanmore
51.61767578125 -0.3114509880542755 Stanmore, England, United Kingdom 
Locations are approximate.
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