Valentino rVUjp831
Opportunity to work in a prestigious luxury environment at Harrods, enhancing brand reputation.
A strong focus on personal and professional growth within a creative and inclusive community.
Ability to build and foster long-term relationships with clients, enhancing customer loyalty.
Chance to engage in a client-centric sales approach, offering tailored shopping experiences.
Participation in a collaborative team environment, emphasizing shared goals and achievements.
Development of valuable skills in luxury retail, from product knowledge to effective communication.
Valentino is seeking a skilled Client Advisor for their menswear concession in Harrods, London. This role is pivotal in driving store business by achieving sales goals and delivering exceptional client service. The Client Advisor will be responsible for fostering strong relationships with clients, mastering the client journey, and ensuring an impeccable experience throughout the sales process. Responsibilities include proactive client engagement, managing sales and after-sales activities, maintaining product displays, and adhering to operational procedures.
Candidates should possess a minimum of two years’ experience in luxury retail, a proven sales record, and excellent product knowledge. The ideal candidate will be a team player with strong organisational skills, effective communication abilities, and a passion for developing relationships with clients and colleagues. Valentino promotes a creative and inclusive work environment, emphasizing the importance of individual contributions to the company’s success.
Candidates should possess a minimum of two years’ experience in luxury retail, a proven sales record, and excellent product knowledge. The ideal candidate will be a team player with strong organisational skills, effective communication abilities, and a passion for developing relationships with clients and colleagues. Valentino promotes a creative and inclusive work environment, emphasizing the importance of individual contributions to the company’s success.
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
WE ARE LOOKING FOR A STRONG AND EXPERIENCED CLIENT ADVISOR FOR OUR MENSWEAR CONCESSION IN HARRODS. THE CLIENT ADVISOR WILL BE A KEY TEAM MEMBER IN CONTRIBUTING TO THE STORE BUSINESS THROUGH ACHIEVING SALES GOALS, EXCELLENT CLIENTELING AND ALL KPI GOALS.
KEY RESPONSIBILITIES:
CLIENT CENTRIC ACTIVITIES:
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
WE ARE LOOKING FOR A STRONG AND EXPERIENCED CLIENT ADVISOR FOR OUR MENSWEAR CONCESSION IN HARRODS. THE CLIENT ADVISOR WILL BE A KEY TEAM MEMBER IN CONTRIBUTING TO THE STORE BUSINESS THROUGH ACHIEVING SALES GOALS, EXCELLENT CLIENTELING AND ALL KPI GOALS.
KEY RESPONSIBILITIES:
CLIENT CENTRIC ACTIVITIES:
- STRONG PRODUCT KNOWLEDGE
- MASTER THE CLIENT JOURNEY
- CREATE STRONG CLIENT RELATIONSHIPS.
- CLIENTELE AND PROACTIVE ENGAGEMENT WITH EXISTING AND PROSPECT CLIENTS AS PER PLAN DEFINED BY STORE MANAGEMENT
- DELIVER THE VALENTINO COUTURE SERVICE IN AN IMPECCABLE WAY IN EVERY PHASE (PREPARATION FOR SALE, WELCOME, EXPLORING THE CLIENT, PRESENTATION OF THE PRODUCT, CLOSING AND FAREWELL).
- FOCUS ON DEVELOPMENT AND RETENTION OF EXISTING CLIENTS, RECRUITMENT OF NEW AND POTENTIAL ONES.
- ENGAGE THE CLIENT THROUGH EVERY SELLING OPPORTUNITY - WALK IN, PRIVATE APPOINTMENT, PHONE CONSIGNMENTS.
- ACTIVELY PARTICIPATES TO ACHIEVE THE STORE’S SALES AND BUSINESS KPI’S IN PARTNERSHIP AND OTO APPOINTMENT ROUTINE.
- ESCALATES ANY CLIENT ISSUES TO TEAM MANAGER (IF APPLICABLE) OR STORE MANAGER/DIRECTOR
- DEAL WITH ALL SALES AND AFTER SALES ACTIVITIES (BOUTIQUE RETURNS, END OF SEASON, CUSTOMER RETURNS, REPAIRS, COMPLAINTS
- ENSURE PRODUCT MAINTENANCE, REPLENISHMENT ON THE FLOOR.
- KNOW THE WAREHOUSE STOCK OF ALL CATEGORIES TO ENSURE RE-STOCK SHELVES AND MAXIMIZE SALES.
- RESPECT ADMINISTRATION AND OPERATIONS PROCEDURES.
- LIAISE WITH THE IN-STORE VISUAL TO FOLLOW DISPLAY GUIDELINES; VERIFIES AND REPORTS ALL RELEVANT INFORMATION TO STORE MANAGEMENT.
- KNOWLEDGE AND UNDERSTANDING OF COMPANY POLICIES AND PROCEDURES.
- ABILITY TO USE POS SYSTEM TO PERFORM ALL CLIENT TRANSACTIONS.
- WHERE AN OPS HC IS NOT PRESENT TAKES AN ACTIVE PART TO THE EXECUTION OF OPERATIONAL TASKS (INCLUDING SHIPPING/RECEIVING)
- MIN 2 YEARS OF EXPERIENCE IN SIMILAR ROLE IN LUXURY RETAIL INDUSTRY
- PROVEN TRACK RECORD IN SALES
- EXCELLENT KNOWLEDGE IN PRODUCT AND CLIENT JOURNEY
- MUST BE A TEAM PLAYER.
- EXCELLENT ORGANIZATIONAL AND FOLLOW UP AND TIME MANAGEMENT SKILLS.
- DEMONSTRATES CONFIDENCE AND ABILITY TO DEVELOP RELATIONSHIPS WITH CLIENTS, TEAM AND THE BUSINESS.
- CLEAR AND CONCISE COMMUNICATION SKILLS – VERBAL AND WRITTEN.
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