Office AdministratorinGlasgowinGlasgowPUBLISHED TUE 7 JAN 2025

Shifts Available: Monday, Tuesday, Wednesday, Thursday and Friday 8.30am to 3pm (6 hours with half an hour unpaid lunch break)

About ICare Group Meals:

At ICare Group, we are more than just a meal service — We are a community-focused organisation with our Meals on Wheels program delivers nutritious, delicious and thoughtfully prepared meals directly to the homes of those who need them most, alongside providing essential wellbeing calls to ensure our clients’ safety and peace of mind. Our mission is to enhance the quality of life for our clients through great food and exceptional service. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you!

Why Work with ICare Group?

• Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands, we will reimburse the cost of your Blue Light Card!
• Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
• Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your deliveries.
• Comprehensive Training: Receive full training and ongoing development, with opportunities to advance your career.
• Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
• Supportive Environment: Be part of a team that values collaboration, respect, and continuous learning.
• Make a Real Difference: Your work will directly impact the lives of those in need, providing them with nutritious meals that brighten their day.
• Champion Sustainability: We’re leading the way in environmentally responsible care and are committed to reducing our environmental footprint. Through our Carbon Reduction Plan, we've cut emissions by 88.8% since 2and are on track to achieve Net Zero emissions by 2.
• Zero-Hour Contract: Flexibility to work shifts that suit your availability.
  
  

What You will Do:

• To generally support and assist the work of the Meals Office Team.
• To complete general administrative duties, such as responding to emails, answering the telephone, and taking any messages as required, placing internet orders, printing meals rounds sheets, packing meals and cleaning equipment.
• Home Visits - carry out home visits to new customers before they begin the service. To introduce our service, discussing payment methods, assisting with form completion and menu choices. Completing the home address risk assessments.
• To assist with general administration and Health and Safety of the Unit - involves stock control and planning, cash reconciliation providing support and information to clients and staff.
• Occasional cooking, cleaning and/or driving duties as required.
  
  

What We are Looking For:

• Administration Experience: Previous experience in an Administration role.
• Customer Service Experience: Previous experience in a customer-facing role is preferred.
• IT Profieciency: Confident skills in Microsoft Office.
• Positive Attitude: A friendly, supportive demeanour with a genuine passion for assisting those in need.
• Excellent Communication Skills: Ability to communicate effectively with clients, particularly during wellbeing calls, and to provide exceptional service.
• Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues.
• Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients.
• Diligence: Ensure that all deliveries and wellbeing calls are managed with care and professionalism.
• Valid Driver’s License: A clean, valid driver’s license and reliable vehicle are required.
• Work Related Car Insurance: Hold or willing to obtain work related car insurance.
• Background Checks: Willingness to undergo necessary background checks.
  
  

Ready to Make a Difference?

If you are enthusiastic about food and making a positive impact, we would love to hear from you! Visit our careers page at careers.icaregroup.co.uk to apply.

Join us at ICare Group Meals and help us make a difference, one meal at a time!

Equal Opportunities:

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.

If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.