Customer Service Advisor in Haywards Heath inHaywards Heath PUBLISHED MON 13 JAN 2025 Jump to job information section
Up To £26,000.00 Per Annum
Nuffield Health The Holly Hospital rbhBpy3F
Job description
Head Office
Customer Service Advisor
Customer Services Advisor
Haywards Heath Hospital | Customer Services | Fixed Term (Maternity cover) | Full Time
Up To £26,000.00 Per Annum, Depending On Experience
37.5 Hours per week
The Role
The Customer Services Advisor will ensure enquiries from customers looking to pay for their own medical treatment are handled efficiently and professionally. Our aim is to deliver a high quality experience for the customer, convert initial enquiries into patient appointments and support the customer through their hospital pathway.
Customers are often contacting the hospital at a time of worry and anxiety as they look to pay for themselves to gain quick access to healthcare due to illness or injury. Customer enquiries are received by phone, email and through our website. The role requires these enquiries to be responded to quickly and effectively, ensuring the customer is provided with the information they require in an empathetic manner to help alleviate their concern. This includes information about appointments, pricing, consultant availability etc.
Key Accountabilities
You will be a team player that is also capable at working from their own initiative to prioritise working tasks. A true ‘people person’ who understands the need to provide first class service at a time where patients may be distressed or anxious. Previous experience of working in healthcare would be an advantage, but a passion for delivering exceptional service to our customers is essential to the service levels that we pride ourselves on.
The successful candidate will be familiar with measurable objectives and key performance indicators and will be able to see how this important role impacts upon the overall objectives of the hospital. They will also possess the caring and empathetic values that are essential to supporting our patients and be comfortable communicating with a variety of stakeholders on the telephone, in writing or face to face.
This role will also support the sales function of the hospital and so any previous experience in social media management, event planning or marketing assistance will be an advantage.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Nuffield Health Haywards Heath Hospital.
At Nuffield Health Haywards Heath Hospital, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology. We take pride in delivering high standards of patient care to both private patients and the NHS. Our facilities include 26 purpose built en-suite rooms, 2 operating theatres plus 1 endoscopy theatre. Other facilities include physiotherapy and a diagnostic department. We are located a short walk from Haywards Heath Train Station with easy access by rail and road, including free parking.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Location
Haywards Heath - West Sussex
Contract type
Fixed Term
Reference
JR0
Apply
Customer Service Advisor
Customer Services Advisor
Haywards Heath Hospital | Customer Services | Fixed Term (Maternity cover) | Full Time
Up To £26,000.00 Per Annum, Depending On Experience
37.5 Hours per week
The Role
The Customer Services Advisor will ensure enquiries from customers looking to pay for their own medical treatment are handled efficiently and professionally. Our aim is to deliver a high quality experience for the customer, convert initial enquiries into patient appointments and support the customer through their hospital pathway.
Customers are often contacting the hospital at a time of worry and anxiety as they look to pay for themselves to gain quick access to healthcare due to illness or injury. Customer enquiries are received by phone, email and through our website. The role requires these enquiries to be responded to quickly and effectively, ensuring the customer is provided with the information they require in an empathetic manner to help alleviate their concern. This includes information about appointments, pricing, consultant availability etc.
Key Accountabilities
- To handle enquiries through channels including phone, web and email
- To maximise conversion from enquiry through to treatment
- To provide accurate pricing for patients for their treatments
- To log all enquiries through our CRM system and ensure follow ups are undertaken in a timely manner
- To support consultants with all self-pay bookings
- To advise on medical loan availability
- Liaise with colleagues from around the hospital to ensure self-pay patients can be accommodated at a time that suits their requirements
- To offer a great customer experience at each and every interaction
- Planning and hosting small Consultant led patient information events, online or offline
- Building and nurturing professional relationships with Consultants and clinical teams
You will be a team player that is also capable at working from their own initiative to prioritise working tasks. A true ‘people person’ who understands the need to provide first class service at a time where patients may be distressed or anxious. Previous experience of working in healthcare would be an advantage, but a passion for delivering exceptional service to our customers is essential to the service levels that we pride ourselves on.
The successful candidate will be familiar with measurable objectives and key performance indicators and will be able to see how this important role impacts upon the overall objectives of the hospital. They will also possess the caring and empathetic values that are essential to supporting our patients and be comfortable communicating with a variety of stakeholders on the telephone, in writing or face to face.
This role will also support the sales function of the hospital and so any previous experience in social media management, event planning or marketing assistance will be an advantage.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Nuffield Health Haywards Heath Hospital.
At Nuffield Health Haywards Heath Hospital, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology. We take pride in delivering high standards of patient care to both private patients and the NHS. Our facilities include 26 purpose built en-suite rooms, 2 operating theatres plus 1 endoscopy theatre. Other facilities include physiotherapy and a diagnostic department. We are located a short walk from Haywards Heath Train Station with easy access by rail and road, including free parking.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Location
Haywards Heath - West Sussex
Contract type
Fixed Term
Reference
JR0
Apply
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Customer Service Advisor:
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To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:
1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.
2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.
3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.
4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.
5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.
6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.
7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.
8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.
9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.
10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.
11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.
12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.
inHaywards Heath
50.99904251098633 -0.10633300244808196 Haywards Heath, England, United Kingdom 
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