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Customer Service AdvisorinHaywards HeathinHaywards HeathPUBLISHED MON 13 JAN 2025

Up To £26,000.00 Per Annum
GYMMATERNITYNHSPARKINGPENSION

Nuffield Health The Holly HospitalFollow Nuffield Health The Holly Hospital

Opportunity to make a positive impact by providing support to patients during potentially distressing times.
Competitive salary of up to £26,000.00 per annum, depending on experience.
Full-time position that allows for stability and continuous professional development.
Access to a comprehensive benefits package, including free gym membership and health assessments.
Engagement in building professional relationships with medical consultants and clinical teams.
Involvement in planning and hosting patient information events, enhancing communication skills.
Work in a modern facility with access to state-of-the-art medical technology and support.
The Customer Service Advisor at Nuffield Health The Holly Hospital in Haywards Heath will handle enquiries from customers seeking to pay for their own medical treatments, ensuring a professional and empathetic response that alleviates any concerns. This full-time position, covering maternity leave, involves managing inquiries via phone, email, and the hospital's website, as well as logging information in a CRM system. The advisor will work to convert these enquiries into patient appointments, provide accurate pricing information, support consultants with bookings, and liaise with various hospital departments.

Ideal candidates will be team players who can also work independently and are skilled at prioritizing tasks in a high-pressure environment. A background in healthcare is preferred, but a strong commitment to excellent customer service is essential. Additionally, experience in social media management or event planning could be beneficial, as the role also supports marketing efforts. Nuffield Health offers a comprehensive benefits package aimed at enhancing employee well-being and satisfaction.
Opportunity to make a positive impact by providing support to patients during potentially distressing times.
Competitive salary of up to £26,000.00 per annum, depending on experience.
Full-time position that allows for stability and continuous professional development.
Access to a comprehensive benefits package, including free gym membership and health assessments.
Engagement in building professional relationships with medical consultants and clinical teams.
Involvement in planning and hosting patient information events, enhancing communication skills.
Work in a modern facility with access to state-of-the-art medical technology and support.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Customer Service Advisor:
To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:
1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.
2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.
3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.
4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.
5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.
6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.
7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.
8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.
9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.
10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.
11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.
12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.
 


inHaywards Heath click to show distance
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