Opportunity to work in a supportive and friendly team environment at a leading cancer care facility.
Engagement in meaningful and specialized work that contributes directly to patient care and outcomes.
Comprehensive training and induction program ensuring that new staff are well-prepared for their roles.
Diverse work areas within the role, providing variety and preventing monotony in daily tasks.
Flexible working hours with the potential for shift work, allowing for a better work-life balance.
Travel expenses covered when required to work at different sites, reflecting the trust’s support for its staff.
Commitment to values such as kindness, empowerment, responsibility, and inclusivity, creating a positive workplace culture.
The Clatterbridge Cancer Centre NHS Foundation Trust is seeking a Patient Services Clerk for their Wirral location. This full-time position, classified as Band 2, involves a range of administrative tasks such as providing face-to-face and telephone support to patients scheduled for radiotherapy, chemotherapy, and outpatient clinics. The role includes managing appointment bookings, covering reception duties, and utilizing the trust's electronic patient record system. The clerk will work a 37.5 hours per week schedule, which may include weekends and bank holidays, and may require travel to other sites in cases of staff absence.
Candidates should have a good standard of education, including English and Maths, and possess excellent computer skills alongside prior office experience, with preference for those who have worked in an NHS setting. The successful applicant will demonstrate strong organisational skills, the ability to work under pressure, and commitment to the trust's values of being Kind, Empowered, Responsible, and Inclusive. A comprehensive induction program will be provided to support new staff in their roles within the supportive administrative team focused on delivering high-quality cancer care.
Candidates should have a good standard of education, including English and Maths, and possess excellent computer skills alongside prior office experience, with preference for those who have worked in an NHS setting. The successful applicant will demonstrate strong organisational skills, the ability to work under pressure, and commitment to the trust's values of being Kind, Empowered, Responsible, and Inclusive. A comprehensive induction program will be provided to support new staff in their roles within the supportive administrative team focused on delivering high-quality cancer care.
Job Summary
OVERVIEW BAND 2
Patient Services Clerk - Admin Services - CCC-W Wirral 37.5 Hours per week between the hours of 8am - 8pm Monday to Friday on a rota basis - Including some weekend & Bank Holiday working
The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.
To provide a professional, friendly and effective service face to face and via telephone to patients booked for radiotherapy/Chemotherapy & Outpatient clinics using the trust electronic patient record system. Also covering reception desks & booking appointments.The post is based at CCC-W Wirral but may require the successful candidate to travel to other hubs in time of leave or sickness . Travel expenses will be provided when / if required.
Main duties of the job
The Administrative Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Clerk
As a Patient Services Clerk within the Admin Services Team you will play a key role in ensuring patients are attended for clinics and are effectively communicated with regarding future appointments along with booking of non complex appointments.Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure. A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment.You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling telephone and face to face enquiries.We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team. We're here to deliver the best cancer care to the people we serve and we're looking for applications from those who share that commitment and our values: Kind - Empowered - Responsible - Inclusive.
About Us
The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.
We are -
Kind Empowered Responsible Inclusiv e
Date posted
06 January 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
158-24-314-SHE
Job locations
The Clatterbridge Cancer Centre - Wirral
Clatterbridge hospital
Wirral
CH63 4JY
Job Description
Job responsibilities
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre
Responsibilities
Job description Job responsibilities
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre
Person Specification
Qualifications Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previ
OVERVIEW BAND 2
Patient Services Clerk - Admin Services - CCC-W Wirral 37.5 Hours per week between the hours of 8am - 8pm Monday to Friday on a rota basis - Including some weekend & Bank Holiday working
The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.
To provide a professional, friendly and effective service face to face and via telephone to patients booked for radiotherapy/Chemotherapy & Outpatient clinics using the trust electronic patient record system. Also covering reception desks & booking appointments.The post is based at CCC-W Wirral but may require the successful candidate to travel to other hubs in time of leave or sickness . Travel expenses will be provided when / if required.
Main duties of the job
The Administrative Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Clerk
As a Patient Services Clerk within the Admin Services Team you will play a key role in ensuring patients are attended for clinics and are effectively communicated with regarding future appointments along with booking of non complex appointments.Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure. A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment.You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling telephone and face to face enquiries.We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team. We're here to deliver the best cancer care to the people we serve and we're looking for applications from those who share that commitment and our values: Kind - Empowered - Responsible - Inclusive.
About Us
The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.
We are -
Kind Empowered Responsible Inclusiv e
Date posted
06 January 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
158-24-314-SHE
Job locations
The Clatterbridge Cancer Centre - Wirral
Clatterbridge hospital
Wirral
CH63 4JY
Job Description
Job responsibilities
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre
Responsibilities
Job description Job responsibilities
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre
Person Specification
Qualifications Essential
- Good standard of education or equivalent work based experience
- Must be computer literate eg ECDL or equivalent experience
- NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Heath Records and Information Management) or equivalent
- Knowledge of a range of administration systems acquired through experience and qualification
- Confidentiality and Data Protection legislation
- Previous experience in an office environment
- Previous experience in a front of house environment
- Administrative experience within an NHS organisation
- Good standard of education or equivalent work based experience
- Must be computer literate eg ECDL or equivalent experience
- NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Heath Records and Information Management) or equivalent
- Knowledge of a range of administration systems acquired through experience and qualification
- Confidentiality and Data Protection legislation
- Previous experience in an office environment
- Previous experience in a front of house environment
- Administrative experience within an NHS organisation
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previ
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More about CANCER
Cancer remains one of the most significant health challenges in the United Kingdom, impacting millions of lives each year. According to Cancer Research UK, nearly one in two people in the UK will be diagnosed with cancer at some point in their lifetime, highlighting the pervasive nature of this disease. Learn more...
Useful skills for a Patient Services Clerk:
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To work as a Patient Services Clerk in the UK, you will typically need a combination of skills and qualifications. Here are some key skills that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff.
2. Customer Service: A patient-focused attitude and the ability to handle inquiries, complaints, and requests with professionalism and empathy.
3. Organizational Skills: Ability to manage multiple tasks efficiently, maintain patient records, and prioritize responsibilities.
4. Attention to Detail: Accurately entering patient information and ensuring records are up to date and compliant with regulations.
5. IT Skills: Proficiency in using computer systems and software, including electronic health records (EHR) and Microsoft Office applications.
6. Teamwork: Ability to work collaboratively with other healthcare staff to ensure smooth operations within the healthcare setting.
7. Confidentiality and Data Protection Awareness: Understanding of patient confidentiality regulations (such as GDPR) and the importance of safeguarding patient information.
8. Problem-Solving Skills: Ability to assess issues that may arise in patient services and find solutions quickly and effectively.
9. Time Management: Effectively managing your time to meet deadlines and handle high volumes of work, particularly in busy healthcare settings.
10. Adaptability: Being flexible and able to adjust to changing procedures, policies, and environments in healthcare.
11. Basic Medical Terminology Knowledge: Familiarity with medical language can be beneficial for understanding patient files and communicating effectively.
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