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Due to the nature of the role, you will be required to adhere to departmental standards and health and safety regulations.
Job OverviewThe ideal candidate will have excellent verbal and written communication skills and be competent in the use of IT systems. You will also be willing to work hard in a team, as well as confident to carry out individual duties. You will be interacting with a high number of patients each day, playing a vital part in making their stay as comfortable as possible.
Main duties of the job
On a typical day as a Porter you can expect to transport patients around the site, move equipment and furniture between wards, collect and deliver essential supplies and samples, undertake Postal Service/messenger duties, collect and dispose of waste and respond to any emergency situations that may arise.
Due to the nature of the role, you will be required to adhere to departmental standards and health and safety regulations. You will also act at all times in a manner that upholds the Trust’s values, working as part of a team to ensure efficiency and excellent customer care.
As a full-time member of staff you will work 37.5 hours a week on a rota shift pattern that includes nights. You will receive pay enhancements for unsociable hours.
As part of the recruitment process you will complete a Maths and English assessment, in order to progress to interview you will need to pass this test.
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. This vacancy is at the Wexham Park site.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
Applicants will need to be flexible and may be asked to work various shifts patterns, including nights and weekends at times.
Detailed Job Description And Main Responsibilities
- Work to roster prepared by the site Portering Supervisor
- Ensure that all patients and visitors are treated in a polite and considerate manner and receive prompt assistance when required. To ensure that telephones are answered efficiently and courteously and that written and / or verbal messages are conveyed quickly, clearly and accurately.
- Transport patients by means of bed, wheelchair or trolley, ensuring that the transportation is carried out in a safe and courteous manner.
- Check that all modes of patient / equipment transport are safe and in good working order, place defect order for any maintenance that is required to your supervisor or departmental Manager.
Please see Job Description and Person Specification for further information
Person specification
Team work
Essential criteria
- Worked as part of a Team
Essential criteria
- Have they worked in a service sector
Essential criteria
- Have they previuosly worked in the NHS
Essential criteria
- Have they worked shift patterns before
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
Job Overview
The ideal candidate will have excellent verbal and written communication skills and be competent in the use of IT systems. You will also be willing to work hard in a team, as well as confident to carry out individual duties. You will be interacting with a high number of patients each day, playing a vital part in making their stay as comfortable as possible.
Main duties of the job
On a typical day as a Porter you can expect to transport patients around the site, move equipment and furniture between wards, collect and deliver essential supplies and samples, undertake Postal Service/messenger duties, collect and dispose of waste and respond to any emergency situations that may arise.
Due to the nature of the role, you will be required to adhere to departmental standards and health and safety regulations. You will also act at all times in a manner that upholds the Trust’s values, working as part of a team to ensure efficiency and excellent customer care.
As a full-time member of staff you will work 37.5 hours a week on a rota shift pattern that includes nights. You will receive pay enhancements for unsociable hours.
As part of the recruitment process you will complete a Maths and English assessment, in order to progress to interview you will need to pass this test.
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. This vacancy is at the Wexham Park site.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
Applicants will need to be flexible and may be asked to work various shifts patterns, including nights and weekends at times.
Detailed Job Description And Main Responsibilities
Please see Job Description and Person Specification for further information
Person specification
Team work
Essential criteria
Essential criteria
Essential criteria
Essential criteria
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
The ideal candidate will have excellent verbal and written communication skills and be competent in the use of IT systems. You will also be willing to work hard in a team, as well as confident to carry out individual duties. You will be interacting with a high number of patients each day, playing a vital part in making their stay as comfortable as possible.
Main duties of the job
On a typical day as a Porter you can expect to transport patients around the site, move equipment and furniture between wards, collect and deliver essential supplies and samples, undertake Postal Service/messenger duties, collect and dispose of waste and respond to any emergency situations that may arise.
Due to the nature of the role, you will be required to adhere to departmental standards and health and safety regulations. You will also act at all times in a manner that upholds the Trust’s values, working as part of a team to ensure efficiency and excellent customer care.
As a full-time member of staff you will work 37.5 hours a week on a rota shift pattern that includes nights. You will receive pay enhancements for unsociable hours.
As part of the recruitment process you will complete a Maths and English assessment, in order to progress to interview you will need to pass this test.
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. This vacancy is at the Wexham Park site.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
Applicants will need to be flexible and may be asked to work various shifts patterns, including nights and weekends at times.
Detailed Job Description And Main Responsibilities
- Work to roster prepared by the site Portering Supervisor
- Ensure that all patients and visitors are treated in a polite and considerate manner and receive prompt assistance when required. To ensure that telephones are answered efficiently and courteously and that written and / or verbal messages are conveyed quickly, clearly and accurately.
- Transport patients by means of bed, wheelchair or trolley, ensuring that the transportation is carried out in a safe and courteous manner.
- Check that all modes of patient / equipment transport are safe and in good working order, place defect order for any maintenance that is required to your supervisor or departmental Manager.
Please see Job Description and Person Specification for further information
Person specification
Team work
Essential criteria
- Worked as part of a Team
Essential criteria
- Have they worked in a service sector
Essential criteria
- Have they previuosly worked in the NHS
Essential criteria
- Have they worked shift patterns before
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
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Possible interview questions for this job
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Useful skills for a General Porter:
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To work as a General Porter in the UK, you typically need a variety of skills and qualities, including:
1. Physical fitness: The role often involves heavy lifting, pushing, and carrying items, so good physical condition is essential.
2. Communication skills: You should be able to interact positively with a diverse range of people, including staff, visitors, and patients, depending on the setting.
3. Teamwork: Often, porters work closely with other staff members, so being a good team player is crucial.
4. Customer service skills: Providing assistance and service in a friendly and efficient manner is important, especially in hospitals, hotels, or customer-facing environments.
5. Time management: The ability to prioritize tasks and manage your time effectively ensures all responsibilities are completed promptly.
6. Attention to detail: Being thorough and accurate in your work helps maintain the standards expected in the environment you are working in.
7. Basic problem-solving skills: You may encounter situations that require quick thinking and adaptability, so being able to address issues as they arise is helpful.
8. Health and safety awareness: Understanding and adhering to safety protocols, especially in healthcare settings, is vital to ensure the safety of yourself and others.
9. Driving skills: In some settings, especially larger institutions, having a valid driver's license may be beneficial or required for transporting goods and materials.
10. Basic IT skills: Familiarity with using basic computer systems or equipment for logging and tracking items may be necessary in some roles.
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