Service Desk Operator inBrighton inBrighton PUBLISHED
THU 19 DEC 2024
Opportunity to play a key customer support role, contributing directly to the IT provision for healthcare professionals.
A strong commitment to inclusivity and diversity, with access to Staff Networks and buddy systems to help new members integrate.
Ability to work within a supportive environment recognized for its Outstanding for Caring CQC rating, focusing on both patient and staff wellbeing.
Continuous professional development through access to training, teaching, and learning opportunities as part of a leading healthcare research trust.
Engagement with external product suppliers and other NHS organizations, enhancing network and collaboration skills.
Contribution to a Wellbeing Programme designed to support staff, acknowledging the importance of self-care in the healthcare sector.
The University Hospitals Sussex NHS Foundation Trust is seeking a Service Desk Operator in Brighton to join their helpdesk team. This role focuses on providing first-line IT support, including logging requests from users, resolving issues when possible, and directing requests to other IT teams as needed. The candidate will need to maintain a customer-centric approach and communicate effectively with service users via phone and in person. Collaboration with fellow team members and adherence to trust policies regarding various concerns are essential components of the role.
The Trust emphasises diversity and inclusion, encouraging applicants from all backgrounds to contribute to a supportive and innovative community. It offers a range of staff networks and a well-being program aimed at promoting staff health and satisfaction. Alongside the opportunity for professional growth and development, the Trust aims to foster a career that allows employees to feel valued and make a significant impact in healthcare.
The Trust emphasises diversity and inclusion, encouraging applicants from all backgrounds to contribute to a supportive and innovative community. It offers a range of staff networks and a well-being program aimed at promoting staff health and satisfaction. Alongside the opportunity for professional growth and development, the Trust aims to foster a career that allows employees to feel valued and make a significant impact in healthcare.
We have an exciting opportunity to be part of our team.
The post holder will form part of the helpdesk team working to provide first line support to customers on all matters relating to IT provision.
The post holder will log all requests for support and either resolve the request directly or assign to other IT support teams as appropriate.
This role is a key customer support role, and the post holder will be required to always maintain a customer focus.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack
www.jobsincare.com/job/jblikldH further details / informal visits contact: Name: Alex Thompson Job title: Deputy IT Service Desk Manager Email address: Telephone number:
Email preferred
The post holder will form part of the helpdesk team working to provide first line support to customers on all matters relating to IT provision.
The post holder will log all requests for support and either resolve the request directly or assign to other IT support teams as appropriate.
This role is a key customer support role, and the post holder will be required to always maintain a customer focus.
- Answer and handle all requests in accordance with UH SUSSEX
- Communicate clearly and positively with all service users in person, via the telephone and via
- Work closely with the other members of the UH SUSSEX Unit, and with other staff to resolve customer requests.
- Employees must adhere to the Trust’s Policy and Procedure for Raising Issues of Concern regarding patient matters, health and safety, corruption, and
- Liaise appropriately with external product suppliers and contractors, and with other NHS and Social Care organisations, departments and divisions as
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack
www.jobsincare.com/job/jblikldH further details / informal visits contact: Name: Alex Thompson Job title: Deputy IT Service Desk Manager Email address: Telephone number:
Email preferred
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