Selfridges rz9P9Seo
Opportunity to provide a luxury shopping experience for a diverse, international clientele.
Collaboration with a dedicated Personal Shopping team, enhancing teamwork and communication skills.
Engagement with top-of-the-line products and exclusive brands, enriching product knowledge and expertise.
Chance to stay ahead of fashion trends and competitor activities, fostering professional growth and development.
Dynamic work environment that encompasses a variety of tasks, ensuring no two days are the same.
Ability to create genuine connections with clients, enhancing customer service skills and building lasting relationships.
The Digital Personal Shopping Assistant at Selfridges in London plays a crucial role in providing exceptional luxury shopping experiences through personalized service. This position involves supporting Digital Personal Shopping Consultants with client appointments, product sourcing, and transactions, while actively engaging with both existing and potential clients. Responsibilities include answering queries, maintaining high customer care standards, prepping client rooms, and collaborating with various departments to ensure a seamless shopping experience.
Ideal candidates are detail-oriented, adaptable, and possess strong communication skills, allowing them to connect genuinely with customers and provide tailored support. A deep understanding of the brand, product knowledge, and awareness of store events and trends are essential for success in this role, as it emphasises delivering unique and memorable service in a luxury retail environment. Flexibility in job duties is expected to meet the dynamic needs of the business.
Ideal candidates are detail-oriented, adaptable, and possess strong communication skills, allowing them to connect genuinely with customers and provide tailored support. A deep understanding of the brand, product knowledge, and awareness of store events and trends are essential for success in this role, as it emphasises delivering unique and memorable service in a luxury retail environment. Flexibility in job duties is expected to meet the dynamic needs of the business.
Job Introduction
Job Description
As a Digital Personal Shopping Assistant, you will do more than just offer a luxury shopping experience. Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the Digital Personal Shopping Team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department in store or through our digital channels.
As a Digital Personal Shopping Assistant, You Will
Selfridges
Job Description
As a Digital Personal Shopping Assistant, you will do more than just offer a luxury shopping experience. Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the Digital Personal Shopping Team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department in store or through our digital channels.
As a Digital Personal Shopping Assistant, You Will
- Support one or more Digital Personal Shopping Consultants with appointments, product sourcing and transactions
- Positively interact with potential and existing clients. Answering queries and providing guidance on our services
- Continue to deliver our unique service by maintaining customer care. Supporting your Shoppers with client enquiries, booking and following up on deliveries and client alterations to name a few
- Responsible for prepping the client rooms, you will maintain housekeeping standards, from returning stock from previous consultations and laying out product options for the next client.
- Work confidently and collaboratively with various departments, from the wider Personal Shopping Team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity
- Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience
- A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
- A keen eye for detail. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers
- Well informed. You are aware of store events services that may appeal to the Personal Shopping clients
- A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the services and support that best suit their needs
- Known to be a sales and service expert
- An example of our values, a trusted and respected colleague
Selfridges
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inLondon
51.50721740722656 -0.12758620083332062 London, England, United Kingdom 
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