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Assistant Patient Pathway Co-ordinatorinThornton HeathinThornton HeathPUBLISHED WED 8 JAN 2025

Band 3 GOOD SALARY 

MULTI-DISCIPLINARYNHS

Croydon Health Services NHS TrustFollow Croydon Health Services NHS Trust

Opportunity to develop and enhance administration skills in a dynamic healthcare environment.
Being the primary point of contact for patient inquiries, providing a meaningful service to the community.
Collaboration with a multi-disciplinary team, fostering a supportive work culture and enhancing teamwork skills.
Contributing to patient satisfaction by ensuring smooth and efficient management of care pathways.
Exposure to a diverse patient population and working in a community-focused healthcare setting.
Commitment to ongoing education and training, promoting personal and professional growth within the NHS.
Playing a critical role in the effective functioning of the healthcare system, making a tangible impact on patients' lives.
The Assistant Patient Pathway Coordinator role in Gynaecology at Croydon Health Services NHS Trust involves supporting the efficient management of patient care from referral to discharge. This full-time, permanent position requires the individual to be the primary contact for all administrative matters related to the patient pathway, collaborating closely with Consultants and other administrative staff. Responsibilities include responding to patient inquiries, scheduling clinical appointments, optimizing capacity, and facilitating communication between patients and Clinicians, all while adhering to established Standard Operating Procedures.

The position is integral to ensuring high satisfaction levels for both patients and healthcare providers within a bustling healthcare environment. Croydon Health Services NHS Trust operates out of various clinics and community services, serving a diverse population and emphasizing ongoing education and training for its staff. The Trust seeks proactive and customer-focused individuals eager to contribute to its mission of delivering quality healthcare.
Opportunity to develop and enhance administration skills in a dynamic healthcare environment.
Being the primary point of contact for patient inquiries, providing a meaningful service to the community.
Collaboration with a multi-disciplinary team, fostering a supportive work culture and enhancing teamwork skills.
Contributing to patient satisfaction by ensuring smooth and efficient management of care pathways.
Exposure to a diverse patient population and working in a community-focused healthcare setting.
Commitment to ongoing education and training, promoting personal and professional growth within the NHS.
Playing a critical role in the effective functioning of the healthcare system, making a tangible impact on patients' lives.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for an Assistant Patient Pathway Co-ordinator:
To work as an Assistant Patient Pathway Coordinator in the UK, you'll need a combination of skills and competencies, which typically include:
1. Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients, healthcare professionals, and administrative staff.
2. Organizational Skills: The ability to manage multiple tasks, prioritize workloads, and maintain an organized environment is crucial.
3. Attention to Detail: Precision is important when dealing with patient information, documentation, and coordinating pathways.
4. Interpersonal Skills: Building relationships with patients and colleagues is important. Empathy and the ability to handle sensitive situations with tact are valuable.
5. IT Skills: Proficiency in using healthcare software systems and Microsoft Office tools (like Word, Excel, and Outlook) is often required for data entry, scheduling, and communication.
6. Knowledge of Healthcare Systems: Familiarity with the UK healthcare system, NHS policies, and patient pathways can be beneficial.
7. Problem-Solving Skills: Ability to identify issues within patient pathways and suggest or implement solutions.
8. Teamwork: Being able to work collaboratively within a multi-disciplinary team to support patient care.
9. Time Management: Efficiency in managing time effectively to meet deadlines and ensure smooth patient flow.
10. Confidentiality: Understanding the importance of maintaining patient confidentiality and adhering to data protection regulations.
11. Flexibility and Adaptability: The healthcare environment can be unpredictable, so the ability to adapt to changing situations is important.
 


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