Assistant Patient Pathway Co-ordinatorinThornton HeathinThornton HeathPUBLISHED WED 8 JAN 2025
Opportunity to develop and enhance administration skills in a dynamic healthcare environment.
Being the primary point of contact for patient inquiries, providing a meaningful service to the community.
Collaboration with a multi-disciplinary team, fostering a supportive work culture and enhancing teamwork skills.
Contributing to patient satisfaction by ensuring smooth and efficient management of care pathways.
Exposure to a diverse patient population and working in a community-focused healthcare setting.
Commitment to ongoing education and training, promoting personal and professional growth within the NHS.
Playing a critical role in the effective functioning of the healthcare system, making a tangible impact on patients' lives.
The Assistant Patient Pathway Coordinator role in Gynaecology at Croydon Health Services NHS Trust involves supporting the efficient management of patient care from referral to discharge. This full-time, permanent position requires the individual to be the primary contact for all administrative matters related to the patient pathway, collaborating closely with Consultants and other administrative staff. Responsibilities include responding to patient inquiries, scheduling clinical appointments, optimizing capacity, and facilitating communication between patients and Clinicians, all while adhering to established Standard Operating Procedures.
The position is integral to ensuring high satisfaction levels for both patients and healthcare providers within a bustling healthcare environment. Croydon Health Services NHS Trust operates out of various clinics and community services, serving a diverse population and emphasizing ongoing education and training for its staff. The Trust seeks proactive and customer-focused individuals eager to contribute to its mission of delivering quality healthcare.
The position is integral to ensuring high satisfaction levels for both patients and healthcare providers within a bustling healthcare environment. Croydon Health Services NHS Trust operates out of various clinics and community services, serving a diverse population and emphasizing ongoing education and training for its staff. The Trust seeks proactive and customer-focused individuals eager to contribute to its mission of delivering quality healthcare.
Opportunity to develop and enhance administration skills in a dynamic healthcare environment.
Being the primary point of contact for patient inquiries, providing a meaningful service to the community.
Collaboration with a multi-disciplinary team, fostering a supportive work culture and enhancing teamwork skills.
Contributing to patient satisfaction by ensuring smooth and efficient management of care pathways.
Exposure to a diverse patient population and working in a community-focused healthcare setting.
Commitment to ongoing education and training, promoting personal and professional growth within the NHS.
Playing a critical role in the effective functioning of the healthcare system, making a tangible impact on patients' lives.
Assistant Patient Pathway Coordinator (Gynaecology)
Band 3, Full Time, Permanent
This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team.
You will work as the point of contact for all administrative issues relating to patient's pathway of care, working alongside Consultants and administrative colleagues.
The post holder will be responsible for answering patient queries via telephone, email and face to face, booking clinical appointments, ensuring capacity is appropriately used, problem solving, RTT and liaison with Clinicians
Proposed Interview Date - 29th January 2025
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.
If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.
For further details / informal visits contact: Name: Beverley Bulgin Job title: CBU Administration Manager Email address: Telephone number: 84x4046
Band 3, Full Time, Permanent
This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team.
You will work as the point of contact for all administrative issues relating to patient's pathway of care, working alongside Consultants and administrative colleagues.
The post holder will be responsible for answering patient queries via telephone, email and face to face, booking clinical appointments, ensuring capacity is appropriately used, problem solving, RTT and liaison with Clinicians
Proposed Interview Date - 29th January 2025
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.
If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.
For further details / informal visits contact: Name: Beverley Bulgin Job title: CBU Administration Manager Email address: Telephone number: 84x4046
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for an Assistant Patient Pathway Co-ordinator:
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To work as an Assistant Patient Pathway Coordinator in the UK, you'll need a combination of skills and competencies, which typically include:
1. Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients, healthcare professionals, and administrative staff.
2. Organizational Skills: The ability to manage multiple tasks, prioritize workloads, and maintain an organized environment is crucial.
3. Attention to Detail: Precision is important when dealing with patient information, documentation, and coordinating pathways.
4. Interpersonal Skills: Building relationships with patients and colleagues is important. Empathy and the ability to handle sensitive situations with tact are valuable.
5. IT Skills: Proficiency in using healthcare software systems and Microsoft Office tools (like Word, Excel, and Outlook) is often required for data entry, scheduling, and communication.
6. Knowledge of Healthcare Systems: Familiarity with the UK healthcare system, NHS policies, and patient pathways can be beneficial.
7. Problem-Solving Skills: Ability to identify issues within patient pathways and suggest or implement solutions.
8. Teamwork: Being able to work collaboratively within a multi-disciplinary team to support patient care.
9. Time Management: Efficiency in managing time effectively to meet deadlines and ensure smooth patient flow.
10. Confidentiality: Understanding the importance of maintaining patient confidentiality and adhering to data protection regulations.
11. Flexibility and Adaptability: The healthcare environment can be unpredictable, so the ability to adapt to changing situations is important.
More from Croydon Health Services NHS Trust
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