Senior Sales Manager inBournemouth inBournemouth PUBLISHED 21 OCT 2024
£45,000.00 - £60,000 per annum
learndirect Limited rZdIXfDM
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
Through partnerships with industry-leading providers in multiple sectors, learndirect has helped more than 4.5 million learners get the qualifications they need.
Through education, people can transform their lives and reach career goals. learndirect has been empowering individuals to reach the height of their potential for many years, with a forward-thinking digital approach.As the UK’s leading online learning provider, we have helped millions of learners gain qualifications that have led to exciting careers. Our work is to empower, inspire, and transform lives through flexible education made accessible to all.
From Access to Higher Education Diplomas and GCSEs to animal courses and accredited dental nursing qualifications, we offer education to individuals from all backgrounds and at any stage of their life and career.
Through partnerships with industry-leading providers in multiple sectors, learndirect has helped more than 4.5 million learners get the qualifications they need. With rapid expansion well underway, you could become a part of the online solution to educational needs.
Job Purpose
As a Senior Sales Manager at learndirect, you will be responsible for leading and managing a team of sales professionals, driving sales strategies, and ensuring revenue growth. You will work on a shift basis to monitor Sales performance. The successful candidate will be a dynamic, results-driven leader with a passion for sales and a strong ability to motivate and guide a faculty. You will play a pivotal role in achieving the company's sales objectives and maintaining customer satisfaction.
Key Responsibilities And Accountabilities
- To supervise a team of agents to answer inbound calls and make outbound calls to warm leads, who have enquired through one of our multiple adverts.
- Manage sales agents to deliver daily call and revenue KPI’s
- Ensure the business is always full resourced.
- Manage call compliance within an agreed FCA framework.
- Provide clear, concise, and prompt information to potential learners in a way that will follow a TCF approach.
- Ensure the business sells the correct funding split across cash and credit sales.
- To act as a Duty Sales manager on evenings and weekends on a rota basis.
- Organise staff rota and be in charge of team annual leave
Team Leadership
- Recruit, train, and manage a high-performing sales team.
- Set clear performance expectations and KPIs for sales representatives.
- Provide coaching, guidance, and support to team members to help them achieve their targets.
- Foster a positive and motivated sales culture within the team.
Sales Strategy
- Develop and implement effective sales strategies to meet and exceed revenue targets.
- Analyse market trends and customer needs to identify new opportunities and areas for growth.
- Collaborate with other departments, such as marketing and product development, to align strategies and maximize sales potential.
Performance Monitoring
- Regularly monitor sales team performance on a shift basis to include evening and weekends and track progress against targets.
- Analyse sales data to identify areas of improvement and take corrective actions.
- Prepare and present sales reports to senior management.
Sales Training And Development
- Provide ongoing training and professional development opportunities for the sales team.
- Stay updated on industry trends, best practices, and product knowledge to share with the team.
Budget Management
- Develop and manage the sales department budget efficiently.
- Ensure cost control and revenue optimization.
Market Research
- Stay informed about market competition and trends.
- Use market research to adapt strategies and identify areas for improvement.
What We Are Looking For In You
- Must be able to work on-site full-time from the Bournemouth office in Dorset.
- +2 years Sales Manager experience
- Previous sales experience, preferably in a contact center environment
- Proven track record of hitting and exceeding sales targets
- The ability to work under pressure and meet deadlines and targets.
- Able to demonstrate excellent customer service skills
- Exceptional communication skills
- Willing to learn
- A flexible team player, you’ll be able to demonstrate a can-do attitude and the ability to use your own initiative, whilst sharing in the successes of others
Why work with Us?
- Complete a funded course of your choice after your probation period
- Excellent holiday allowance plus bank holidays – to include one extra day’s holiday for your birthday / appreciation day
- £50 Amazon thank you Voucher for your birthday
- Company pension scheme
- Refer a friend scheme
- Inclusive culture and positive working environment
- Staff social events
We are an equal opportunity employer, always looking for the right talent based on merit for every position. learndirect believes passionately in including all employees equally in the learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.
Proposition: Empowering people to reach their potential
Our Mission: Removing barriers (time, tech, cost) to enable a ‘learning lifestyle’.
Our Vision: To create the modern approach to learning
Our Values: Working with PACE we strive to be:
Passionate
“We show pride, enthusiasm, and dedication in everything that we do, for our learners, our customers, ourselves, and each other”.
Agile
“We positively embrace and respond quickly to change through a flexible, proactive workforce that seizes opportunities”.
Courageous
“We challenge the norm, creating continuous business improvement and opportunities through entrepreneurial thinking balanced with a sound commercial approach”.
Empowering
“We trust and inspire people to do their best and believe in themselves. We are open to a diversity of ideas, approaches, a
Through education, people can transform their lives and reach career goals. learndirect has been empowering individuals to reach the height of their potential for many years, with a forward-thinking digital approach.
As the UK’s leading online learning provider, we have helped millions of learners gain qualifications that have led to exciting careers. Our work is to empower, inspire, and transform lives through flexible education made accessible to all.
From Access to Higher Education Diplomas and GCSEs to animal courses and accredited dental nursing qualifications, we offer education to individuals from all backgrounds and at any stage of their life and career.
Through partnerships with industry-leading providers in multiple sectors, learndirect has helped more than 4.5 million learners get the qualifications they need. With rapid expansion well underway, you could become a part of the online solution to educational needs.
Job Purpose
As a Senior Sales Manager at learndirect, you will be responsible for leading and managing a team of sales professionals, driving sales strategies, and ensuring revenue growth. You will work on a shift basis to monitor Sales performance. The successful candidate will be a dynamic, results-driven leader with a passion for sales and a strong ability to motivate and guide a faculty. You will play a pivotal role in achieving the company's sales objectives and maintaining customer satisfaction.
Key Responsibilities And Accountabilities
Team Leadership
Sales Strategy
Performance Monitoring
Sales Training And Development
Budget Management
Market Research
What We Are Looking For In You
Why work with Us?
We are an equal opportunity employer, always looking for the right talent based on merit for every position. learndirect believes passionately in including all employees equally in the learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.
Proposition: Empowering people to reach their potential
Our Mission: Removing barriers (time, tech, cost) to enable a ‘learning lifestyle’.
Our Vision: To create the modern approach to learning
Our Values: Working with PACE we strive to be:
Passionate
“We show pride, enthusiasm, and dedication in everything that we do, for our learners, our customers, ourselves, and each other”.
Agile
“We positively embrace and respond quickly to change through a flexible, proactive workforce that seizes opportunities”.
Courageous
“We challenge the norm, creating continuous business improvement and opportunities through entrepreneurial thinking balanced with a sound commercial approach”.
Empowering
“We trust and inspire people to do their best and believe in themselves. We are open to a diversity of ideas, approaches, a
As the UK’s leading online learning provider, we have helped millions of learners gain qualifications that have led to exciting careers. Our work is to empower, inspire, and transform lives through flexible education made accessible to all.
From Access to Higher Education Diplomas and GCSEs to animal courses and accredited dental nursing qualifications, we offer education to individuals from all backgrounds and at any stage of their life and career.
Through partnerships with industry-leading providers in multiple sectors, learndirect has helped more than 4.5 million learners get the qualifications they need. With rapid expansion well underway, you could become a part of the online solution to educational needs.
Job Purpose
As a Senior Sales Manager at learndirect, you will be responsible for leading and managing a team of sales professionals, driving sales strategies, and ensuring revenue growth. You will work on a shift basis to monitor Sales performance. The successful candidate will be a dynamic, results-driven leader with a passion for sales and a strong ability to motivate and guide a faculty. You will play a pivotal role in achieving the company's sales objectives and maintaining customer satisfaction.
Key Responsibilities And Accountabilities
- To supervise a team of agents to answer inbound calls and make outbound calls to warm leads, who have enquired through one of our multiple adverts.
- Manage sales agents to deliver daily call and revenue KPI’s
- Ensure the business is always full resourced.
- Manage call compliance within an agreed FCA framework.
- Provide clear, concise, and prompt information to potential learners in a way that will follow a TCF approach.
- Ensure the business sells the correct funding split across cash and credit sales.
- To act as a Duty Sales manager on evenings and weekends on a rota basis.
- Organise staff rota and be in charge of team annual leave
Team Leadership
- Recruit, train, and manage a high-performing sales team.
- Set clear performance expectations and KPIs for sales representatives.
- Provide coaching, guidance, and support to team members to help them achieve their targets.
- Foster a positive and motivated sales culture within the team.
Sales Strategy
- Develop and implement effective sales strategies to meet and exceed revenue targets.
- Analyse market trends and customer needs to identify new opportunities and areas for growth.
- Collaborate with other departments, such as marketing and product development, to align strategies and maximize sales potential.
Performance Monitoring
- Regularly monitor sales team performance on a shift basis to include evening and weekends and track progress against targets.
- Analyse sales data to identify areas of improvement and take corrective actions.
- Prepare and present sales reports to senior management.
Sales Training And Development
- Provide ongoing training and professional development opportunities for the sales team.
- Stay updated on industry trends, best practices, and product knowledge to share with the team.
Budget Management
- Develop and manage the sales department budget efficiently.
- Ensure cost control and revenue optimization.
Market Research
- Stay informed about market competition and trends.
- Use market research to adapt strategies and identify areas for improvement.
What We Are Looking For In You
- Must be able to work on-site full-time from the Bournemouth office in Dorset.
- +2 years Sales Manager experience
- Previous sales experience, preferably in a contact center environment
- Proven track record of hitting and exceeding sales targets
- The ability to work under pressure and meet deadlines and targets.
- Able to demonstrate excellent customer service skills
- Exceptional communication skills
- Willing to learn
- A flexible team player, you’ll be able to demonstrate a can-do attitude and the ability to use your own initiative, whilst sharing in the successes of others
Why work with Us?
- Complete a funded course of your choice after your probation period
- Excellent holiday allowance plus bank holidays – to include one extra day’s holiday for your birthday / appreciation day
- £50 Amazon thank you Voucher for your birthday
- Company pension scheme
- Refer a friend scheme
- Inclusive culture and positive working environment
- Staff social events
We are an equal opportunity employer, always looking for the right talent based on merit for every position. learndirect believes passionately in including all employees equally in the learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.
Proposition: Empowering people to reach their potential
Our Mission: Removing barriers (time, tech, cost) to enable a ‘learning lifestyle’.
Our Vision: To create the modern approach to learning
Our Values: Working with PACE we strive to be:
Passionate
“We show pride, enthusiasm, and dedication in everything that we do, for our learners, our customers, ourselves, and each other”.
Agile
“We positively embrace and respond quickly to change through a flexible, proactive workforce that seizes opportunities”.
Courageous
“We challenge the norm, creating continuous business improvement and opportunities through entrepreneurial thinking balanced with a sound commercial approach”.
Empowering
“We trust and inspire people to do their best and believe in themselves. We are open to a diversity of ideas, approaches, a
More information related to this job opportunity, from jobsincare:
Here are 18 questions you could be asked if you apply for this job:
Start practice interview... NEW!
1. Can you describe your experience in managing a sales team, particularly in a contact centre environment? What strategies did you find most effective?
2. How do you approach training and developing sales team members to ensure they meet their targets? Can you share a specific example?
3. What methods do you use to motivate your team, especially during challenging periods?
4. Could you discuss how you have developed and implemented successful sales strategies in your previous roles? What was the outcome?
5. How do you ensure that your team complies with the required regulations, such as the FCA framework? Can you give an example of a challenge you encountered?
6. What key performance indicators (KPIs) do you consider essential for measuring sales success, and how do you track them?
7. How do you ensure a customer-centric approach in your sales strategy? Can you share an experience where this led to improved sales outcomes?
8. What is your approach to handling customer complaints or dissatisfaction within your sales team?
9. Can you share how you stay updated on market trends and utilize this information to enhance your sales strategies?
10. Describe a time when you identified a new market opportunity or trend that your previous employer capitalised on. What steps did you take?
11. What is your leadership style, and how do you foster a positive team culture to ensure high morale and performance?
12. How do you ensure that diversity and inclusion are reflected within your sales team?
13. What do you believe are your greatest strengths as a Sales Manager, and how have they benefited your team in the past?
14. In your opinion, what are the biggest challenges facing sales managers in the education sector today, and how would you address them?
15. How do you approach resource management to ensure that the sales team is always adequately staffed and equipped?
16. As this role requires working on a shift basis, how do you manage your time and ensure consistent performance across different shifts?
17. What excites you the most about the opportunity at learndirect? How do you see yourself contributing to our mission of empowering learners?
18. If you were to join our team, what specific changes or new strategies would you like to implement in your first 90 days?
1. Can you describe your experience in managing a sales team, particularly in a contact centre environment? What strategies did you find most effective?
2. How do you approach training and developing sales team members to ensure they meet their targets? Can you share a specific example?
3. What methods do you use to motivate your team, especially during challenging periods?
4. Could you discuss how you have developed and implemented successful sales strategies in your previous roles? What was the outcome?
5. How do you ensure that your team complies with the required regulations, such as the FCA framework? Can you give an example of a challenge you encountered?
6. What key performance indicators (KPIs) do you consider essential for measuring sales success, and how do you track them?
7. How do you ensure a customer-centric approach in your sales strategy? Can you share an experience where this led to improved sales outcomes?
8. What is your approach to handling customer complaints or dissatisfaction within your sales team?
9. Can you share how you stay updated on market trends and utilize this information to enhance your sales strategies?
10. Describe a time when you identified a new market opportunity or trend that your previous employer capitalised on. What steps did you take?
11. What is your leadership style, and how do you foster a positive team culture to ensure high morale and performance?
12. How do you ensure that diversity and inclusion are reflected within your sales team?
13. What do you believe are your greatest strengths as a Sales Manager, and how have they benefited your team in the past?
14. In your opinion, what are the biggest challenges facing sales managers in the education sector today, and how would you address them?
15. How do you approach resource management to ensure that the sales team is always adequately staffed and equipped?
16. As this role requires working on a shift basis, how do you manage your time and ensure consistent performance across different shifts?
17. What excites you the most about the opportunity at learndirect? How do you see yourself contributing to our mission of empowering learners?
18. If you were to join our team, what specific changes or new strategies would you like to implement in your first 90 days?
inBournemouth
50.72201156616211 -1.8667168617248533 Bournemouth, England, United Kingdom 
Locations are approximate.
Learn more