Patient Services Assistant/ Associate (MPU/ OR) Brighton Center for Specialty Care inBrighton inBrighton PUBLISHED
FRI 29 NOV 2024
C.S. Mott Children's Hospital rCr68cjr
Opportunity to provide exceptional customer service and support to patients and families, making a positive impact on their healthcare experience.
Comprehensive training and cross-training on various office duties, enhancing professional skills and versatility in a healthcare environment.
Being part of a large and reputable institution (Michigan Medicine), known for its medical advancements and commitment to excellence in patient care.
Attractive benefits package including excellent medical, dental, and vision coverage effective from the first day of employment.
Generous retirement savings program with a 2:1 match, promoting long-term financial security.
A collaborative work environment with a diverse team, allowing you to grow and learn from experienced colleagues.
Work-life balance with a consistent schedule, including regular working hours and potential remote work options.
The role of Patient Services Assistant/Associate at the Brighton Center for Specialty Care involves providing exceptional customer service and support to patients, families, and staff. Key responsibilities include:
- Assisting patients and families with check-in and check-out services.
- Scheduling appointments and tests, processing co-pays, and handling payments.
- Collaborating closely with clinical teams to enhance patient experiences.
- Performing insurance verifications and updating patient information.
Qualifications for this position include a high school diploma or GED, excellent customer service skills, and the ability to multitask in a busy environment. Candidates should have effective communication skills and a comfort level with technology and office practices.
Desired qualifications include familiarity with the MiChart (EPIC-Cadence) system and prior experience in a healthcare setting.
The work schedule spans Monday to Friday, with rotating Saturdays, and positions are on-site. Michigan Medicine offers comprehensive benefits, including medical coverage, a retirement savings match, and a sign-on bonus. The position is part of a union and is subject to background checks and drug testing upon acceptance of a job offer.
- Assisting patients and families with check-in and check-out services.
- Scheduling appointments and tests, processing co-pays, and handling payments.
- Collaborating closely with clinical teams to enhance patient experiences.
- Performing insurance verifications and updating patient information.
Qualifications for this position include a high school diploma or GED, excellent customer service skills, and the ability to multitask in a busy environment. Candidates should have effective communication skills and a comfort level with technology and office practices.
Desired qualifications include familiarity with the MiChart (EPIC-Cadence) system and prior experience in a healthcare setting.
The work schedule spans Monday to Friday, with rotating Saturdays, and positions are on-site. Michigan Medicine offers comprehensive benefits, including medical coverage, a retirement savings match, and a sign-on bonus. The position is part of a union and is subject to background checks and drug testing upon acceptance of a job offer.
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Job Summary
Provide exceptional customer service and support to all Brighton Center for Specialty Care patients, families, providers and team members. Duties include: receive/assist patients and families as well as providing check in and check out services to specialty care departments. Scheduling patients for appointments, tests and consults. Collect co-pays, answer telephone calls, prepare charge tickets, and collect payments. Candidate should expect cross training on all office duties and be able to assume different roles as needed. All other duties as assigned.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Monday through Friday, 6:00am - 7:00pm and rotating Saturdays, 6:00am - 4:00pm.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Opening ID
257312
Working Title
Patient Services Assistant/Associate (MPU/OR) Brighton Center for Specialty Care
Job Title
Patient Services Associate
Work Location
Brighton
Brighton, MI
Modes of Work
Onsite
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organisational Group
Um Hospital
Department
MM BCSC Check In/Out
Posting Begin/End Date
11/26/2024 - 12/26/2024
Career Int
Job Summary
Provide exceptional customer service and support to all Brighton Center for Specialty Care patients, families, providers and team members. Duties include: receive/assist patients and families as well as providing check in and check out services to specialty care departments. Scheduling patients for appointments, tests and consults. Collect co-pays, answer telephone calls, prepare charge tickets, and collect payments. Candidate should expect cross training on all office duties and be able to assume different roles as needed. All other duties as assigned.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
- Sign On Bonus!
- You will learn to schedule new and return patient visits.
- You?ll work closely with Clinical Teams to provide an ideal patient experience.
- In this opportunity, improving patient customer service will be your top priority.
- Our Patient Service Assistants are a fast-growing team of dynamic, flexible and dependable individuals. We value diversity and work with a large variety of patients and clinicians. PSAs are trained to respond to the needs of our clinicians, as well as the varied needs of a large patient population.
- You?ll perform insurance verifications, update medical, financial and demographic information.
- You may also instruct patients of necessary preparations prior to their visit or test as appropriate.
- High School diploma or GED.
- This position requires excellent customer service skills.
- Cheerful and energetic individual, motivated with a positive and professional attitude.
- Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times.
- Ability to multi-task and work in a high volume area is necessary.
- Demonstrated effective verbal, written and information technology communication skills.
- Must be very comfortable working with computers and have a general knowledge of office practices.
- Requires flexibility in all aspects of work assignments.
- Demonstrated excellent attendance and reliability are required.
- Exceptional interpersonal skills.
- Communicates effectively.
- Demonstrates active listening.
- Assistant level: 0-2 years of related experience.
- Associate level: 2-3 years of related experience.
- Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
- Clerical experience and medical terminology are helpful.
- Experience working within a large, complex healthcare setting.
- Familiarity with Michigan Medicine's electronic health record setting.
- Knowledge of university policies & procedures.
Monday through Friday, 6:00am - 7:00pm and rotating Saturdays, 6:00am - 4:00pm.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Opening ID
257312
Working Title
Patient Services Assistant/Associate (MPU/OR) Brighton Center for Specialty Care
Job Title
Patient Services Associate
Work Location
Brighton
Brighton, MI
Modes of Work
Onsite
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organisational Group
Um Hospital
Department
MM BCSC Check In/Out
Posting Begin/End Date
11/26/2024 - 12/26/2024
Career Int
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