Apprentice Access Booking Officer inOrmskirk inOrmskirk PUBLISHED
WED 15 JAN 2025
Opportunity for professional development through comprehensive training within the Access and Booking Team.
Ability to make a meaningful impact on patient care by coordinating and managing outpatient services.
Full-time position with consistent working hours from Monday to Friday, providing work-life balance.
Experience in a supportive and respected NHS environment, contributing to an outstanding healthcare service.
Exposure to various administrative tasks that enhance organisational and communication skills.
Chance to develop strong teamwork skills by collaborating with colleagues and healthcare providers.
The Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking an enthusiastic Apprentice Access Booking Officer to join their Access and Booking Team in Ormskirk. This role involves supporting clinical services through call handling, processing referrals on the Careflow system, booking appointments, and coordinating outpatient services. The successful candidate will communicate with patients and healthcare providers, demonstrating respect and kindness while managing their workload efficiently. Full training will be provided, and a strong emphasis is placed on organisational skills and the ability to work independently.
Key responsibilities include managing outpatient appointments, ensuring compliance with national waiting time standards, and assisting with clinic administration tasks. The role requires good keyboard and communication skills, as well as proficiency in the Hospital Patient Administrative System. This full-time permanent position operates Monday to Friday, with a salary range of £24,071 to £25,674 per annum, aimed at achieving high-quality patient care within a supportive healthcare environment.
Key responsibilities include managing outpatient appointments, ensuring compliance with national waiting time standards, and assisting with clinic administration tasks. The role requires good keyboard and communication skills, as well as proficiency in the Hospital Patient Administrative System. This full-time permanent position operates Monday to Friday, with a salary range of £24,071 to £25,674 per annum, aimed at achieving high-quality patient care within a supportive healthcare environment.
Job Summary
A opportunity has arisen in our Access and Booking Team for an enthusiastic team player to join our call handling and administrative team to support the clinical services. The successful candidate will play an active role in supporting others to achieve the smooth day to day running of a busy office.
Duties undertaken will be processing of referrals onto our Careflow system, booking of appointments/admissions and being part of the telephone service. To reschedule patients as necessary either due to changes in their clinical need or changing demands. Within these services there are specialities that required general admin support and full training will be given for these areas.
You will need to be able to communicate via telephone and email with colleagues and other health care providers always showing respect and kindness. You will need to be meticulous, organised, and able to manage your own workload. Communicating with patients to ensure that we are meeting their needs you'll be a role model for the Trust values of being Supportive, caring, open and honest both to your patients and other colleagues.
Please be advised that this vacancy may close early upon receipt of sufficient applications.
Main duties of the job
The post will be responsible for the day to day co-ordination of various Consultant outpatient appointments, involving allocation of patients to the Consultants clinics based on clinical priority, waiting times as well as general admin duties. You should have excellent keyboard skills. Knowledge of the Hospital Patient Administrative System (Careflow) and have some experience working within an office setting. Good communication and telephone skills and the ability to work independently are also essential.
Work Pattern - Monday - Friday 8.30am -5.00pm
About Us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancs, Cheshire, Isle of Man and North Wales.
Achievements
January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
409-6599580
Job locations
Ormskirk DGH
Wigan Road
Ormskirk
L39 2AZ
Job Description
Job responsibilities
Key Responsibilities to be gained over the period of the apprenticeship:
To provide a comprehensive outpatient service to patients. The post will rotate through each of the areas within the access office to enable cover in all respects of the service.
Responsible for registration of referral letters, ensuring all referral letters and ERS referrals are directed to the appropriate Consultants and Clinics.
Responsible for booking all new and follow up appointments in accordance with departmental procedures
Liaise directly with patients in relation to booking and agreeing outpatient appointments within the appropriate timescales
Identify, attempt to resolve and pre-empt situations which may result in a breach of access targets. Regularly analyze waiting list information to ensure compliance with national waiting time standards and escalate in a timely manner any requirements for additional capacity to ensure patients are treated within waiting time standards.
With knowledge and understanding of the 18-week RTT and compliant/non-compliant pathways add patients to the waiting list ensuring correct linkage.
Responsible for appointing all patients from the PTLs and managing all Outpatient waiting lists to ensure accurate patient management, enabling the Trust to meet all of its performance targets.
Working under the direction of the operational management teams, when dealing with requests for clinic cancellations; will be responsible for managing the cancellation/reduction of the clinics on PAS and ERS, and the patients future appointments effectively and timely.
Responsible for all clinic template changes due to changes to Medical Rotas.
Manage all appointments on the ERS system ensuring all new appointments which are cancelled by the patient, are discussed with the patient and the appointment either remade or discharged within the appropriate timescales.
Management of the ASI, ensuring the booking of appointment or escalating capacity issues to the appropriate operational team.
Responsible for managing partial booking lists and escalating any problems to the operational management teams/team leader.
Manage all ward forms, ensuring patients are booked for their follow-up appointment or escalate as required.
Retrospectively record all attendances outside clinic as per work instruction.
On rotation ensure the general access office email address is managed timely during the shift.
On rotation, a
A opportunity has arisen in our Access and Booking Team for an enthusiastic team player to join our call handling and administrative team to support the clinical services. The successful candidate will play an active role in supporting others to achieve the smooth day to day running of a busy office.
Duties undertaken will be processing of referrals onto our Careflow system, booking of appointments/admissions and being part of the telephone service. To reschedule patients as necessary either due to changes in their clinical need or changing demands. Within these services there are specialities that required general admin support and full training will be given for these areas.
You will need to be able to communicate via telephone and email with colleagues and other health care providers always showing respect and kindness. You will need to be meticulous, organised, and able to manage your own workload. Communicating with patients to ensure that we are meeting their needs you'll be a role model for the Trust values of being Supportive, caring, open and honest both to your patients and other colleagues.
Please be advised that this vacancy may close early upon receipt of sufficient applications.
Main duties of the job
The post will be responsible for the day to day co-ordination of various Consultant outpatient appointments, involving allocation of patients to the Consultants clinics based on clinical priority, waiting times as well as general admin duties. You should have excellent keyboard skills. Knowledge of the Hospital Patient Administrative System (Careflow) and have some experience working within an office setting. Good communication and telephone skills and the ability to work independently are also essential.
Work Pattern - Monday - Friday 8.30am -5.00pm
About Us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancs, Cheshire, Isle of Man and North Wales.
Achievements
- Rated Outstanding by CQC Inspection August 2
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
409-6599580
Job locations
Ormskirk DGH
Wigan Road
Ormskirk
L39 2AZ
Job Description
Job responsibilities
Key Responsibilities to be gained over the period of the apprenticeship:
To provide a comprehensive outpatient service to patients. The post will rotate through each of the areas within the access office to enable cover in all respects of the service.
Responsible for registration of referral letters, ensuring all referral letters and ERS referrals are directed to the appropriate Consultants and Clinics.
Responsible for booking all new and follow up appointments in accordance with departmental procedures
Liaise directly with patients in relation to booking and agreeing outpatient appointments within the appropriate timescales
Identify, attempt to resolve and pre-empt situations which may result in a breach of access targets. Regularly analyze waiting list information to ensure compliance with national waiting time standards and escalate in a timely manner any requirements for additional capacity to ensure patients are treated within waiting time standards.
With knowledge and understanding of the 18-week RTT and compliant/non-compliant pathways add patients to the waiting list ensuring correct linkage.
Responsible for appointing all patients from the PTLs and managing all Outpatient waiting lists to ensure accurate patient management, enabling the Trust to meet all of its performance targets.
Working under the direction of the operational management teams, when dealing with requests for clinic cancellations; will be responsible for managing the cancellation/reduction of the clinics on PAS and ERS, and the patients future appointments effectively and timely.
Responsible for all clinic template changes due to changes to Medical Rotas.
Manage all appointments on the ERS system ensuring all new appointments which are cancelled by the patient, are discussed with the patient and the appointment either remade or discharged within the appropriate timescales.
Management of the ASI, ensuring the booking of appointment or escalating capacity issues to the appropriate operational team.
Responsible for managing partial booking lists and escalating any problems to the operational management teams/team leader.
Manage all ward forms, ensuring patients are booked for their follow-up appointment or escalate as required.
Retrospectively record all attendances outside clinic as per work instruction.
On rotation ensure the general access office email address is managed timely during the shift.
On rotation, a
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