NHS Scotland rvrQq6u
Opportunity to work in a vital role within NHS Scotland, contributing to the well-being of the community.
Supportive work environment that encourages professional development and skill enhancement.
Flexible working hours with a part-time contract, ideal for maintaining work-life balance.
Access to a generous benefits package, including annual leave, sick leave, and participation in the NHS Pension Scheme.
Exposure to a variety of work scenarios, enhancing communication and telecommunication skills.
Participation in a renowned healthcare organisation that values patient care and employee well-being.
Access to occupational health services and employee counselling, promoting mental and physical health.
NHS Scotland is seeking a Telephonist to join the team at University Hospital Wishaw. This part-time permanent position involves answering and transferring incoming and outgoing calls via the main telephone system. Ideal candidates should possess strong communication skills, computer proficiency, and knowledge of telecommunications systems. Responsibilities include maintaining confidentiality, adhering to health and safety protocols, and working flexible shifts across a 24-hour period.
Selected candidates will enjoy various benefits, such as annual leave, public holidays, NHS pension membership, and occupational health services. The working pattern is five days a week with flexi shifts. Interested individuals are encouraged to apply early, as the position may close once sufficient applications are received. For further inquiries, candidates can contact the Business Support Manager or Recruitment Administrator via email.
The Role
We have an exciting opportunity for a Telephonist to join our team at University Hospital Wishaw.
The successful candidate will participate fully in the routine work of the Telephone department.
The candidate will be responsible for answering and transferring all incoming and outgoing calls over the main telephone system.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
Permanent
Part Time
30 hours
Please note this is a part time post and the salary for this position will be pro-rata.
Location and Working Pattern
This role will be based in Switchboard Department within University Hospital Wishaw.
The working pattern for this role: Flexi Shifts, 5 days over 7
Looking to find out more?
If you’re looking to find out a bit more, then we would love to hear from you!
Please contact Joanne McEwan, Business Support Manager on
For enquiries regarding the application form or recruitment process, please contact Carla Vargas, Recruitment Administrator on (Please remember to include the job title and reference number in your email)
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some Of NHS Lanarkshire’s Benefits Include
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
Additional Information for Applicants
We anticipate a high level of interest in this position and may close the advert once sufficient applications are received. Please complete and submit your application early.
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.jobsincare.com/job/jblimiQV applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.
From 1 April 2024, the working week for NHS Agenda for Change workers in Scotland will be reduced. Full-time hours will reduce from 37.5 to 37 hours (pro rata for part-time staff) without loss of earnings.
NHS Lanarkshire will implement this change but it may not be possibl
We have an exciting opportunity for a Telephonist to join our team at University Hospital Wishaw.
The successful candidate will participate fully in the routine work of the Telephone department.
The candidate will be responsible for answering and transferring all incoming and outgoing calls over the main telephone system.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
- Training and or qualifications required: Numerate, literate, communication and practical skills.
- Computer skills.
- Telecommunications systems knowledge
- Health and Safety
- Fire Safety
- Major incident knowledge.
- Good communication skills.
- Computer training qualifications/ courses
- Ability to ensure confidentiality at all times
- Ability to work all shifts across a 24hour period and 7 days per week
Permanent
Part Time
30 hours
Please note this is a part time post and the salary for this position will be pro-rata.
Location and Working Pattern
This role will be based in Switchboard Department within University Hospital Wishaw.
The working pattern for this role: Flexi Shifts, 5 days over 7
Looking to find out more?
If you’re looking to find out a bit more, then we would love to hear from you!
Please contact Joanne McEwan, Business Support Manager on
For enquiries regarding the application form or recruitment process, please contact Carla Vargas, Recruitment Administrator on (Please remember to include the job title and reference number in your email)
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some Of NHS Lanarkshire’s Benefits Include
- A minimum of 27 days annual leave increasing with length of service
- A minimum of 8 days of public holidays
- Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
- Paid sick leave increasing with length of service
- Occupational health services
- Employee Counselling services
- Work-life Balance policies and procedures
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
Additional Information for Applicants
- Posts close at midnight on the indicated date
- For help to complete an application on Jobtrain please follow this link: www.jobsincare.com/job/jblimiQV note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
- Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates
- Please contact Jobtrain Candidate Support Hub - www.jobsincare.com/job/jblimiQV for advice and support with any system issues
- We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
- Once you have submitted your application form you will be unable to make any amendments
We anticipate a high level of interest in this position and may close the advert once sufficient applications are received. Please complete and submit your application early.
- Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.jobsincare.com/job/jblimiQV applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.
From 1 April 2024, the working week for NHS Agenda for Change workers in Scotland will be reduced. Full-time hours will reduce from 37.5 to 37 hours (pro rata for part-time staff) without loss of earnings.
NHS Lanarkshire will implement this change but it may not be possibl
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
Start practice interview...
NEW!
1. Can you give an example of a time when you had to communicate clearly and effectively under pressure?
2. How would you handle a situation where a caller is upset or frustrated?
3. What experience do you have with telecommunications systems or switchboard operations?
4. Can you describe your proficiency with computer systems and any specific software you have used in previous roles?
5. What do you understand by health and safety regulations in a healthcare setting?
1. Can you give an example of a time when you had to communicate clearly and effectively under pressure?
2. How would you handle a situation where a caller is upset or frustrated?
3. What experience do you have with telecommunications systems or switchboard operations?
4. Can you describe your proficiency with computer systems and any specific software you have used in previous roles?
5. What do you understand by health and safety regulations in a healthcare setting?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Telephonist:
Click to view
To work as a Telephonist in the UK, you typically need a combination of technical, interpersonal, and organizational skills. Here are the key skills that are often required for this role:
1. Communication Skills: Strong verbal communication skills are essential since you will be interacting with callers regularly. Clear and polite communication is crucial.
2. Customer Service Skills: Being able to handle inquiries, complaints, and customer requests in a professional and friendly manner is important.
3. Listening Skills: Active listening is critical to understanding the needs of callers and responding appropriately.
4. Organizational Skills: You should be able to manage calls efficiently and prioritize tasks as necessary.
5. Multitasking Abilities: Often, Telephonists need to manage multiple calls or ongoing tasks at once, so the ability to multitask is beneficial.
6. Technical Skills: Familiarity with telephone systems, computer-based call management software, and office equipment is beneficial. Basic IT skills are increasingly important in managing customer information.
7. Problem-Solving Skills: Telephonists often need to resolve issues on the spot, requiring quick thinking and effective problem-solving abilities.
8. Attention to Detail: Ensuring accurate information is taken and recorded correctly is vital for effective communication.
9. Patience and Empathy: Dealing with frustrated or upset callers requires patience and the ability to empathize with their situation.
10. Time Management: Managing your time effectively is important, particularly during busy periods when call volume may be high.
11. Teamwork: Being able to work effectively with colleagues to improve the overall service is important in many telephonist roles.
More from NHS Scotland
inWishaw
55.77354431152344 -3.91935396194458 Wishaw, Scotland, United Kingdom 
Locations
are approximate.
Learn more
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
This image is not representative.
Learn more