NHS Scotland rvrQq6u
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SYNOPSIS •
Job stability within one of the largest healthcare systems in the UK with permanent employment.
Contributing directly to patient care by managing health records efficiently in a ward environment.
Diverse work experience as the role involves covering multiple wards and interacting with various healthcare professionals.
Regular working hours providing a good work-life balance with limited evening and weekend shifts.
The role of "Ward Clerk - Health Records" at NHS Greater Glasgow and Clyde involves providing efficient health records services in a ward setting at the Royal Alexandra Hospital in Paisley.
Key responsibilities include managing patient health records confidentially, reception duties, answering phone inquiries, appointment booking, and maintaining patient demographic information.
The position requires previous clerical or reception experience and strong organizational, keyboard, and communication skills.
The working hours are Monday to Thursday, 10:00-18:00, and Friday, 10:30-18:00. This is a permanent, GGC-wide position that may involve working in various locations.
The organization is committed to inclusivity and encourages diverse community applications.
SYNOPSIS •
Job stability within one of the largest healthcare systems in the UK with permanent employment.
Contributing directly to patient care by managing health records efficiently in a ward environment.
Diverse work experience as the role involves covering multiple wards and interacting with various healthcare professionals.
Regular working hours providing a good work-life balance with limited evening and weekend shifts.
Opportunities for personal and professional development within the NHS framework, including training on healthcare systems.
Working within a culture that promotes inclusion and diversity, supported by initiatives like the Armed Forces Covenant.
Participation in a caring environment with a strong community focus, enhancing personal satisfaction in helping patients.
SYNOPSIS • FULL DESCRIPTION
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.The shift pattern for this position is Mon-Thur 1000-1800, Friday 1.
To support effective clinical care by providing an efficient Health Records service to patients in a ward environment. To ensure patient’s health records are administered and processed accurately and remain confidential.
The post holder will provide cover in multiple wards as and when required. The post holder will be expected to undertake all duties such as reception of patients, answering telephone, appointment booking and maintaining demographic information on the patient management system.
- It is essential that the candidate has previous clerical/reception experience along with experience of working with the general public in a customer service environment.
- Good organisational, keyboard and communication skills are essential along with being proficient in the use of computer systems.
This post is permanent.
This post may close sooner than the advertised date depending on the level of interest in the post
Informal contact:
Helen Watson, Health Records Supervisor, ,
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.
Failure to comply with this requirement may result in your application being withdrawn from the application process.
For application portal/log-in issues, please contact in the first instance.
SYNOPSIS • FULL DESCRIPTION
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.The shift pattern for this position is Mon-Thur 1000-1800, Friday 1.
To support effective clinical care by providing an efficient Health Records service to patients in a ward environment. To ensure patient’s health records are administered and processed accurately and remain confidential.
The post holder will provide cover in multiple wards as and when required. The post holder will be expected to undertake all duties such as reception of patients, answering telephone, appointment booking and maintaining demographic information on the patient management system.
- It is essential that the candidate has previous clerical/reception experience along with experience of working with the general public in a customer service environment.
- Good organisational, keyboard and communication skills are essential along with being proficient in the use of computer systems.
This post is permanent.
This post may close sooner than the advertised date depending on the level of interest in the post
Informal contact:
Helen Watson, Health Records Supervisor, ,
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.
Failure to comply with this requirement may result in your application being withdrawn from the application process.
For application portal/log-in issues, please contact in the first instance.
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
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Useful skills for a Ward Clerk - Health Records:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
inPaisley
55.847259521484375 -4.4401140213012695 Paisley, Scotland, United Kingdom 
Locations are approximate.
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