Head of Service Management inLeeds inLeeds PUBLISHED MON 20 JAN 2025

Job Summary

Live Services sits within the Transformation Directorate of the new NHS England, which has brought together Health Education England, NHS Digital, NHS England and NHS Improvement into one single organisation.

The Transformation Directorate's vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient pathways, rapidly adopting effective technologies, building on insights from data and cutting-edge research, and by transforming the way that care is delivered.

Live Services operates and manages business critical infrastructure, and digital and data services, that underpin the health and social care system. We ensure the highest levels of reliability and availability of national digital and technology services, so that they can be relied upon by the NHS and social care system. Our aim is to prevent system disruption but, if it does occur, to restore service as quickly as possible. We coordinate complex operational activities across environments, teams and organisations in order to achieve this.

Our strategic aims are: -

• NHS wide IT Operations capability
• Tight alignment with product teams
• Proportionate governance, performance management and compliance
• Centre of Expertise for IT Operations in NHS
• IT Service ownership
• NHS Enterprise tooling
  
  

Main duties of the job

As a Head of Service Management, you will lead a Service Management and IT Operations team which could consist of up to 100 professionals who manage an extensive portfolio of multiple services delivered by, or through, NHS England Transformation Directorate, working within a highly motivated, supportive, and inclusive senior leadership team. To ensure ongoing alignment of our mutual needs across health and care organisations, delivery partners and stakeholders in other directorates, we will look to you to develop positive relationships to ensure collaborative delivery.

This role requires someone with extensive experience of managing technology, digital and data services and service management teams. You will have the experience and ability to tailor and adapt practices to the needs of different services and customers where appropriate, and an overall desire to standardise delivery and our management approach.

About Us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.
  
  

If you would like to know more or require further information, please visit www.jobsincare.com/job/jblin4UO with a contractual office base are expected to spend, on average, at least 40% of their time working in-person. Your office base will be either Leeds or Exeter.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.

Date posted

January 2025

Pay scheme

Agenda for change

Band

Band 8d

Salary

£88,168 to £101,677 a year

Contract

Permanent

Working pattern

Full-time

Reference number

990-TD-IT-6841120-E

Job locations

Wellington Place (Leeds) and Hexagon House (Exeter)

7-8 Wellington Place

Leeds and Exeter

LS1 4AP

Job Description

Job responsibilities

Knowledge

Essential

• Excellent written and verbal communication skills, particularly operating in a highly complex and, sometimes hostile, environment
• Knowledge of IT systems implementation
• Evidence of consistently delivering complex programmes/projects on target
• The ability to motivate people and harmonise diverse and conflicting viewpoints
• The ability to think strategically but also, where necessary, to engage in the detail of complex issues.
• Proven experience at a senior level of service management, leading change management projects and of partnership working across complex organisations and across disciplines
• Excellent diplomatic and negotiating skills for work in a complex and politically diverse environment
• Ability to build confidence with local stakeholders and groups of healthcare professionals
• The ability to be credible at Board level and with all staff with whom the post-holder is likely to work.
• The ability to communicate complex and detailed ideas to audiences with differing levels of understanding and needs
• The analytical ability to comprehend the critical elements of any situation, both quickly and accurately and to inform sound judgments
• Expressing ideas, plans and vision clearly, under all conditions, in order to gain acceptance and commitment from others to ideas and projects.
  
  

Desirable

• A very good working knowledge of the NHS, and of the issues which are currently driving the NHS and the Programmes for IT
• Knowledge and experience of procurement in the public sector
  
  

Essential

Skills and Experience

• Significant experience of working within a large scale and complex service management structure, with a significant experience in a senior management position.
• Proven experience of leading a Service Management team
• Senior Management expe