Competitive salary and comprehensive benefits package, including 35 days of annual leave.
Opportunities for career growth and development within a leading independent hospital group.
Comprehensive training provided, making it an ideal entry point for those new to the healthcare field.
Supportive work environment with a focus on teamwork and collaboration among administration and clinical teams.
Excellent work-life balance with flexible working hours and occasional Saturday shifts.
Commitment to employee well-being, including wellness screenings and private medical insurance.
Inclusive culture that celebrates diversity and values the contributions of all staff members.
The Hospital Administrator role at Spire Healthcare's Cardiff hub is a full-time, permanent position focused on delivering exceptional customer service to patients and visitors. Responsibilities include managing bookings, checking patients in, assisting clinical teams with administrative tasks, and ensuring efficient operation through tasks like recording patient notes and managing supplies. While previous hospital administration experience is not necessary, candidates must possess strong customer service skills, be IT competent, and have a willingness to learn. Shift patterns will vary between Monday to Friday and occasional Saturdays, with initial full-time training lasting a minimum of two weeks.
Spire Healthcare offers a competitive salary and a benefits package that includes generous annual leave, a contributory pension scheme, wellness screenings, and private medical insurance. The organisation prides itself on its inclusivity, professional development, and commitment to high standards of patient care. With a focus on collaboration and respect, Spire Healthcare aims to make a positive difference in people's lives through personalized care.
Spire Healthcare offers a competitive salary and a benefits package that includes generous annual leave, a contributory pension scheme, wellness screenings, and private medical insurance. The organisation prides itself on its inclusivity, professional development, and commitment to high standards of patient care. With a focus on collaboration and respect, Spire Healthcare aims to make a positive difference in people's lives through personalized care.
Job Description
Administrator | St Mellons - Cardiff | Competitive salary plus excellent benefits | Permanent - Full time
Due to period of innovation, Spire Healthcare's Cardiff hub have multiple administration positions available. With the new venture opening imminently, we are looking for driven, customer focused individuals to join our team on a full time and permanent basis. Previous experience is not essential, however, exceptional customer service skills are a must.
Full training will be provided and this is a real opportunity to commence your healthcare career.
Shift patterns will vary between 8am and 7pm Monday to Friday and a half day on occasional Saturday's. Please note - induction will be full time for a minimum of 2 weeks (9am to 5pm) - please only apply if you are able to commit to these shifts.
Duties And Responsibilities
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
About Us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' . Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
About The Team
Spire Cardiff Hospital is the largest, modern provider of private healthcare in Wales. We’re experts in a wide range of treatments and conditions, as well as being an orthopaedic centre of excellence, delivering exceptional quality of care for musculoskeletal (bone and muscle) related conditions.
Administrator | St Mellons - Cardiff | Competitive salary plus excellent benefits | Permanent - Full time
Due to period of innovation, Spire Healthcare's Cardiff hub have multiple administration positions available. With the new venture opening imminently, we are looking for driven, customer focused individuals to join our team on a full time and permanent basis. Previous experience is not essential, however, exceptional customer service skills are a must.
Full training will be provided and this is a real opportunity to commence your healthcare career.
Shift patterns will vary between 8am and 7pm Monday to Friday and a half day on occasional Saturday's. Please note - induction will be full time for a minimum of 2 weeks (9am to 5pm) - please only apply if you are able to commit to these shifts.
Duties And Responsibilities
- As a Hospital Administrator, you will be responsible for providing excellent customer service to patients and visitors across our Hospitals.
- Your duties will include but will not be limited to taking telephone bookings, face-to-face bookings, checking patients in for appointments and booking follow up appointments.
- You will also act as a support to the clinical teams, assisting with admin tasks such as printing labels and clinic lists, preparing new patient packs and ensuring they are ready for appointments, recording patient notes correctly, assisting with charging of patients, taking telephone queries, phoning out to new patients to book appointments.
- The role will also involve the completion of various spreadsheets on a daily basis and ordering stationery stock so you will need to be able to multi-task.
- The successful candidate must have exceptional customer service skills
- Direct Administration or Hospital experience isn't necessary
- You will be IT competent and quick learner
- You will have experience in a Customer service based role
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
About Us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' . Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
About The Team
Spire Cardiff Hospital is the largest, modern provider of private healthcare in Wales. We’re experts in a wide range of treatments and conditions, as well as being an orthopaedic centre of excellence, delivering exceptional quality of care for musculoskeletal (bone and muscle) related conditions.
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you tell us a little about yourself and what interests you in this role at Spire Healthcare?
2. What do you know about Spire Healthcare and our values?
3. Why are you looking for a position in healthcare administration, and what do you hope to achieve in this role?
4. Excellent customer service skills are vital for this position. Can you provide an example of a time when you delivered exceptional customer service?
5. How would you handle a situation where a patient is unhappy or frustrated with their experience at the hospital?
1. Can you tell us a little about yourself and what interests you in this role at Spire Healthcare?
2. What do you know about Spire Healthcare and our values?
3. Why are you looking for a position in healthcare administration, and what do you hope to achieve in this role?
4. Excellent customer service skills are vital for this position. Can you provide an example of a time when you delivered exceptional customer service?
5. How would you handle a situation where a patient is unhappy or frustrated with their experience at the hospital?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Hospital Administrator:
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To work as a Hospital Administrator in the UK, you'll need a combination of educational qualifications, professional skills, and relevant experience. Here are the key skills and competencies required for this role:
1. Educational Background
- Degree: A bachelor's degree in health administration, business administration, public health, or a related field is typically required. A master’s degree in health management or a relevant discipline is often preferred for higher-level positions.
2. Leadership and Management Skills
- Leadership: Ability to lead teams, inspire staff, and drive change within the hospital.
- Strategic Planning: Skills in planning and implementing operational strategies aligned with hospital goals.
3. Financial Acumen
- Budgeting and Financial Management: Understanding of financial principles and practices to manage hospital budgets and resources effectively.
- Cost Efficiency: Skills in identifying areas for cost reduction while maintaining quality care.
4. Communication Skills
- Interpersonal Skills: Ability to communicate clearly and effectively with staff, patients, and external stakeholders.
- Negotiation Skills: Proficiency in negotiating contracts and partnerships with suppliers and service providers.
5. Regulatory Knowledge
- Healthcare Regulations: Knowledge of healthcare laws, regulations, and standards in the UK, including NHS guidelines and compliance requirements.
- Quality Assurance: Familiarity with quality improvement practices and patient safety standards.
6. Analytical Skills
- Data Analysis: Ability to analyze healthcare data and metrics to make informed decisions and improvements.
- Problem Solving: Strong critical thinking and problem-solving skills to address operational challenges effectively.
7. Human Resource Management
- Staff Management: Skills in recruitment, training, performance evaluation, and workforce planning.
- Conflict Resolution: Ability to manage and resolve conflicts within teams or between departments.
8. Project Management
- Organizational Skills: Proficiency in managing multiple projects, timelines, and resources efficiently.
- Change Management: Ability to implement new initiatives and changes smoothly within the hospital setting.
9. Patient-Centric Approach
- Customer Service Orientation: Commitment to enhancing patient experience and satisfaction as a focus of hospital operations.
- Cultural Competence: Understanding and addressing the diverse needs of patients from various backgrounds.
10. IT and Systems Proficiency
- Healthcare Information Systems: Familiarity with electronic health records (EHRs) and healthcare management software.
- Data Privacy: Knowledge of data protection regulations and ethical considerations in handling patient information.
Additional Considerations
- Experience: Prior experience in healthcare management or administrative positions can be crucial. Many hospital administrators start in lower-level administrative roles and work their way up.
- Professional Development: Joining professional bodies like the NHS Leadership Academy or obtaining certifications in healthcare management can enhance your credentials and networking opportunities.
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