NHS Patient Services Administrator - 12 month FTC in Manchester inManchester PUBLISHED SAT 14 DEC 2024 Jump to job information section
Optegra Eye Health Care rvmNnPR
Job description
Optegra has an exciting new opportunity for a NHS Patient Services Advisor, to join our friendly team in Manchester on a 12 month fixed term contract. The role is hybrid 4 days in the offfice and 1 day working from home, please note 4 weeks of induction/training will be conducted at the Office.
Company Overview
At Optegra we work with inspiring, passionate, and highly skilled teams with a common goal to deliver the highest standards of patient care. We’re a small company that does big things with a family feel and our people are at the heart of it. As a leader in specialist eye care, we take pride in knowing our patients are the focus of everything we do and can live better lives because of the treatments we provide.
Our business is growing, as we continue to provide treatments on behalf of the NHS as well as elective eye surgery. There has never been a better time to join Optegra!
Find out what it’s like to work here by watching the following video: https://jobsincare.com/job/jblioaIB part of the Optegra Team, you’ll have access to brilliant pay and benefits, including
As part of a team leading the delivery of our NHS Patient services Team, deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment along with administrative duties, including booking appointments and taking phone calls. Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey.
What You’ll Need
The ideal candidate will have:
Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you!
Company Overview
At Optegra we work with inspiring, passionate, and highly skilled teams with a common goal to deliver the highest standards of patient care. We’re a small company that does big things with a family feel and our people are at the heart of it. As a leader in specialist eye care, we take pride in knowing our patients are the focus of everything we do and can live better lives because of the treatments we provide.
Our business is growing, as we continue to provide treatments on behalf of the NHS as well as elective eye surgery. There has never been a better time to join Optegra!
Find out what it’s like to work here by watching the following video: https://jobsincare.com/job/jblioaIB part of the Optegra Team, you’ll have access to brilliant pay and benefits, including
- Generous salary which is reviewed annually. This role pays up to £23K dependent on experience
- Generous matched pension contributions
- 33 days annual leave inclusive of bank holidays
- Private Healthcare, 24/7 GP appointments, physio and counselling for your wellbeing
- Free laser eye treatment for you and 20% discount for friends and family
- Learning and development which supports you to be the best you can be and progress on your career path
- Access to thousands of discounts from all the big (and plenty of small) names on the high street, including retail, supermarkets, travel and hospitality to help your money go further
- SMART working - because we believe in work life balance
As part of a team leading the delivery of our NHS Patient services Team, deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment along with administrative duties, including booking appointments and taking phone calls. Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey.
What You’ll Need
The ideal candidate will have:
- Experience of working in a healthcare environment or ophthalmic sector
- Commercial awareness with passion for delivering high standards of customer service and clinical care
- Excellent communication skills and a passion for Vision Correction
- Experience of using patient administration systems and electronic medical record systems
- Highly organised, with clear forward planning and ability to flex according to customer needs
- Excellent attention to detail
- Highly motivated and able to work autonomously
- Strong IT skills, able to use all Microsoft Office applications and other systems/databases
- Experience of building and maintaining exceptional relationships with colleagues and customers
- Ability to deal with challenging behaviours
Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you!
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a NHS Patient Services Administrator - 12 month FTC:
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Working as an NHS Patient Services Administrator in the UK requires a combination of technical, interpersonal, and organizational skills. Here are some key skills and attributes that are typically important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and colleagues.
2. Customer Service Skills: Providing excellent patient care and addressing inquiries and concerns is crucial. Being empathetic and patient-focused is important.
3. Organizational Skills: Ability to manage multiple tasks efficiently, prioritize workload, and maintain accurate records.
4. Attention to Detail: Ensuring that patient information is recorded accurately and that administrative processes are followed without error.
5. IT Proficiency: Familiarity with computer systems and software, particularly patient management systems, electronic health records, and Microsoft Office applications.
6. Problem-Solving Skills: Ability to resolve issues that may arise regarding patient bookings, concerns, or administrative tasks effectively.
7. Teamwork: Working collaboratively with other healthcare professionals and administrative staff within the NHS.
8. Confidentiality and Data Protection: Understanding the importance of patient confidentiality and adhering to data protection regulations, such as GDPR.
9. Time Management: Efficiently managing time and tasks to meet deadlines, especially in a fast-paced environment.
10. Adaptability: Being flexible and able to adjust to changes in procedures, systems, and patient needs.
11. Knowledge of NHS Policies and Procedures: Familiarity with NHS regulations, policies, and terminology can be beneficial.
12. Basic Financial Skills: Understanding of billing, invoicing, and other financial aspects may be required, depending on specific duties within the role.
13. Emotional Resilience: Ability to handle stressful situations and maintain professionalism while working with vulnerable patients.
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