Band 3
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Confidence to handle difficult conversations with patients, relatives and carers.
Job SummaryThe post holder will act as the first point of contact for our patient attending the Diabetes Centre.
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
Main duties of the job
We are looking for a person with excellent administrative and communication skills and a flexible approach to work.
You should be a strong team player with the ability to work in a calm and methodical way whilst being able to multitask in a busy environment.
About Us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Date posted
31 October 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£28,622 to £30,225 a year per annum pro rata incl. HCAS (outer)
Contract
Permanent
Working pattern
Full-time, Job share
Reference number
343-NN-6653537-A&C-AG
Job locations
Epsom General Hospital
Dorking Road
Epsom
KT18 7EG
Job Description
Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Responsibilities
Job description Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person Specification
Qualifications Essential
- Good general education with GCSE or equivalent in English at grade C or above
- NVQ level 3 in Business Administration or Customer Care of equivalent
- Experience of dealing with the public, both on the telephone and in person
- Computer literate, with experience of using a keyboard
- Previous NHS experience
- Experience of using a Patient Administration System
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Excellent communication skills
- Referral to treatment pathway (RTT) knowledge
- Knowledge of healthcare administrative systems and processes
- Ability to work effectively in a busy team, adjust to change and motivate others
- Takes pride in work with a focus on attention to detail
- Committed to Patient / Client first philosopy
- Good general education with GCSE or equivalent in English at grade C or above
- NVQ level 3 in Business Administration or Customer Care of equivalent
- Experience of dealing with the public, both on the telephone and in person
- Computer literate, with experience of using a keyboard
- Previous NHS experience
- Experience of using a Patient Administration System
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Excellent communication skills
- Referral to treatment pathway (RTT) knowledge
- Knowledge of healthcare administrative systems and processes
- Ability to work effectively in a busy team, adjust to change and motivate others
- Takes pride in work with a focus on attention to detail
- Committed to Patient / Client first philosopy
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Epsom and St Helier University Hospitals NHS Trust
Address
Epsom General Hospital
Dorking Road
Epsom
KT18 7EG
Employer's website
www.jobsincare.com/job/jbliqOG3 (Opens in a new tab)
Job Summary
The post holder will act as the first point of contact for our patient attending the Diabetes Centre.
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
Main duties of the job
We are looking for a person with excellent administrative and communication skills and a flexible approach to work.
You should be a strong team player with the ability to work in a calm and methodical way whilst being able to multitask in a busy environment.
About Us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Date posted
31 October 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£28,622 to £30,225 a year per annum pro rata incl. HCAS (outer)
Contract
Permanent
Working pattern
Full-time, Job share
Reference number
343-NN-6653537-A&C-AG
Job locations
Epsom General Hospital
Dorking Road
Epsom
KT18 7EG
Job Description
Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Responsibilities
Job description Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person Specification
Qualifications Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Epsom and St Helier University Hospitals NHS Trust
Address
Epsom General Hospital
Dorking Road
Epsom
KT18 7EG
Employer's website
www.jobsincare.com/job/jbliqOG3 (Opens in a new tab)
The post holder will act as the first point of contact for our patient attending the Diabetes Centre.
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
Main duties of the job
We are looking for a person with excellent administrative and communication skills and a flexible approach to work.
You should be a strong team player with the ability to work in a calm and methodical way whilst being able to multitask in a busy environment.
About Us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Date posted
31 October 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£28,622 to £30,225 a year per annum pro rata incl. HCAS (outer)
Contract
Permanent
Working pattern
Full-time, Job share
Reference number
343-NN-6653537-A&C-AG
Job locations
Epsom General Hospital
Dorking Road
Epsom
KT18 7EG
Job Description
Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Responsibilities
Job description Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person Specification
Qualifications Essential
- Good general education with GCSE or equivalent in English at grade C or above
- NVQ level 3 in Business Administration or Customer Care of equivalent
- Experience of dealing with the public, both on the telephone and in person
- Computer literate, with experience of using a keyboard
- Previous NHS experience
- Experience of using a Patient Administration System
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Excellent communication skills
- Referral to treatment pathway (RTT) knowledge
- Knowledge of healthcare administrative systems and processes
- Ability to work effectively in a busy team, adjust to change and motivate others
- Takes pride in work with a focus on attention to detail
- Committed to Patient / Client first philosopy
- Good general education with GCSE or equivalent in English at grade C or above
- NVQ level 3 in Business Administration or Customer Care of equivalent
- Experience of dealing with the public, both on the telephone and in person
- Computer literate, with experience of using a keyboard
- Previous NHS experience
- Experience of using a Patient Administration System
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Excellent communication skills
- Referral to treatment pathway (RTT) knowledge
- Knowledge of healthcare administrative systems and processes
- Ability to work effectively in a busy team, adjust to change and motivate others
- Takes pride in work with a focus on attention to detail
- Committed to Patient / Client first philosopy
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Epsom and St Helier University Hospitals NHS Trust
Address
Epsom General Hospital
Dorking Road
Epsom
KT18 7EG
Employer's website
www.jobsincare.com/job/jbliqOG3 (Opens in a new tab)
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