Opportunity to positively impact patient experience by supporting their journeys through high-quality administration.
Full-time position with a standard 37.5-hour work week, providing job stability.
Role is situated within the prestigious Oxford University Hospitals, one of the largest NHS teaching trusts in the country.
Engagement with a variety of clinical staff and patients, promoting teamwork and collaboration.
Involvement in a specialized area of Cardiology (Cardiac Rhythm Management), offering opportunities for personal and professional growth.
Conformance to national targets ensures a fast-paced and dynamic work environment with regular achievements.
Oxford University Hospitals NHS Foundation Trust is seeking a full-time Patient Pathway Administrator to support the Cardiac Rhythm Management Service within the Cardiothoracic Directorate. This role involves providing comprehensive administrative support to clinical staff and patients, including managing diaries, producing clinical correspondence, and ensuring high data quality. The post holder will also be responsible for monitoring and prioritizing incoming communications, coordinating urgent investigation requests, and updating patient records in the electronic patient record system.
The ideal candidate will play a vital role in facilitating effective patient administration, contributing to seamless patient journeys, and ensuring compliance with healthcare targets, such as the 18-week government referral-to-treatment timeline. Emphasizing the Trust's commitment to compassionate care, the position aims to enhance the patient experience through professionalism, efficient resource use, and collaboration with a dedicated healthcare team.
The ideal candidate will play a vital role in facilitating effective patient administration, contributing to seamless patient journeys, and ensuring compliance with healthcare targets, such as the 18-week government referral-to-treatment timeline. Emphasizing the Trust's commitment to compassionate care, the position aims to enhance the patient experience through professionalism, efficient resource use, and collaboration with a dedicated healthcare team.
We have an exciting opportunity for a full time, 37.5 hours a week, Patient Pathway Administrator to join our team within Cardiology. The post will be pivotal in supporting the Cardiac Rhythm Management (CRM) Service within the Cardiothoracic Directorate.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team.
Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
Use of the digital transcription system to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 7 working days from the point of clinical delivery / decision.
Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items
Monitor urgent investigation requests to ensure they are processed appropriately.
To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) and Cancer access targets, intervening where necessary to expedite appointments / surgery to avoid breaches.
Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff.
Answer all telephone calls in a timely manner and action as appropriate.
Maintain patient confidentiality at all times.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
For further details / informal visits contact: Name: Bharat Sahota Job title: Cardiology Administration Manager Email address: Telephone number:
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team.
Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
Use of the digital transcription system to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 7 working days from the point of clinical delivery / decision.
Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items
Monitor urgent investigation requests to ensure they are processed appropriately.
To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) and Cancer access targets, intervening where necessary to expedite appointments / surgery to avoid breaches.
Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff.
Answer all telephone calls in a timely manner and action as appropriate.
Maintain patient confidentiality at all times.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
For further details / informal visits contact: Name: Bharat Sahota Job title: Cardiology Administration Manager Email address: Telephone number:
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