Patient Pathway CoordinatorinSloughinSloughPUBLISHED THU 3 APR 2025

Job Overview

The post holder will be responsible for providing practical support and advice on addressing day to day issues and problems.

To assist the Service Manager and Operations Manager with achieving and sustaining key performance targets.

To provide practical support and advice in addressing day to day issues and problems within the directorate. To line manage members of the administration teams elective and outpatient they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively.

To work in conjunction with the directorate bookings and administrative teams.

To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment.

Main duties of the job

Manage the speciality team, which will involve supervising and direct line managing the outpatient and elective booking and the clinical admin teams for ENT & OMFS

• Ensuring agreed booking procedures, and administration resources deliver optimum utilisation of capacity, within national targets and timescales, and ensuring the service is customer care focused at all times.
• To manage the performance of agreed booking procedures and admin provision required to meet and maintain the national targets following standard operating procedures (SDP’s) that allow for efficient booking and utilisation of existing capacity by speciality.
• To manage the performance of processes which will ensure early identification of capacity issues for escalation and discussion with service managers and clinicians.
• To agree action plans in line with service managers to constantly maintain the delivery of the Trust’s performance targets.
• To review procedures within the Directorates, which affect patient access, identify and
  
  

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities

To lead on the development of competencies, protocols and procedures to ensure a highly efficient and smooth running services, ensuring appropriate documentation, standard setting, monitoring and communication systems are in place.

• To implement and embed national guidelines and standard assessing their impact on the service.
• To contribute to policy implementations and service development for the team.
• To ensure policies and procedures are being followed to achieve robust data entry of patient demographics during the registration process.
• To escalate session cancellations with less than six weeks’ notice in line with Trust policy.
• To assist with the investigation and completion of all complaints and incidents in relation to the team.
• To work with the IT department to trouble shoot any problems identified with the IT systems.
• To manage and execute all agreed template changes, within a timely manner, ensuring communication regarding this change in service is delivered to appropriate parties.
• To ensure the team are competent and working in line with operational workflows.
• To be responsible for stock control and ordering of stationery for the team.
• Escalate any concerns regarding the performance levels of the team to the Service/Operations Manager.
  
  

Person specification

NHS experience

Essential criteria

• NHS experience
  
  

Desirable criteria

• within an admin team
  
  

Experience

Essential criteria

• Experience within an admin team lead role
  
  

Desirable criteria

• NHS admin team lead experience
  
  

Organisation

Essential criteria

• Being able to prioritise workload
  
  

Desirable criteria

• To be able to demonstrate prioritise team workload
  
  

Experience

Essential criteria

• Admin Experience
• NHS Experience
• Working part of a team
  
  

Desirable criteria

• Leadership experience
  
  

Skills

Essential criteria

• Understanding of current national NHS standards and targets
• Good interpersonal, oral and written skills
• Minutes and chairing meetings
  
  

Desirable criteria

• Excellent organisational skills
  
  

Qualifications

Essential criteria

• Management Qualification
• relevant experience
• Years of experience
  
  

Desirable criteria

• IT skills
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replace