Orthopaedic Outpatients Department ManagerinHarrogateinHarrogatePUBLISHED WED 26 MAR 2025

Harrogate and District NHS Foundation Trust

About

Harrogate and District NHS Foundation Trust cares for the population in Harrogate and the local area as well as across North Yorkshire and Leeds. We also provide childrens services in the North East in County Durham, Darlington, Middlesbrough, Stockton-on-Tees, Gateshead and Sunderland.

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Key details

Location

SiteHarrogate District HospitalAddressLancaster Park RoadTownHarrogatePostcodeHG2 7SXMajor / Minor RegionNorth Yorkshire

Contract type & working pattern

ContractPermanentHoursPart time - 18.5 hours per week (Some flexibility, preference for 2 days a week 8am to 5.30/6pm, one day must be a Friday)

Salary

Salary£23,615 per annum pro rataSalary periodYearlyGrade(Band 2)

Specialty

Main areaAdministrationInterview date27/09/2024

Job Overview

• Please note, the NHS salary scales have recently changed and are expected to come into effect in October. New starters joining the Trust before this time will commence on the old payscales and will move to the new ones once they have been finalised**
  
  

To be host and receptionist to patients and visitors who attend the Orthopaedic OPD.

Attending patients and making further appointments on the computer, entering data, completing audits, dealing with patients notes and ensuring relevant documentation is available for consultation. There will also be an opportunity to extend your experience and confidence in supporting clinics alongside care support and nursing staff as required

This job involves working with a team of nursing and support staff, plaster technicians and other members of the multidisciplinary team within orthopaedics as part of the administration service that assists consultants and middle grade doctors in providing patient care.

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• Perrforms reception desk duties, dealing with patient enquiries, directing patients to waiting areas and ensuring effective communication at all times.
• Answering the telephone and taking messages.
• Reporting to the department manager items for repair and liaising with the works department by following agreed procedures.
• Making appointments as and when required.
• Liaising with other departments and disciplines.
• Ensure reports and referral letters are escalated to the appropriate people/departments within timescales.
• Prioritising workload and work on own initiative.
• Ensuring case notes are assembled following written guidelines and documentation contained therein is correct.
• Providing appropriate cover for other department clerks as required during sickness, absence and annual leave.
• Assisting with maintaining Health and Safety at work.
• Assisting with COSHH assessment.
• Maintaining and updating the patient PCS computer system.
• Complying with the requirements of the Caldicott Report, Data protection Act, Access to Health Records Act and subsequent legislation issued in relation to computer retained data, preserving the confidentiality of patient identifiable data at all times.
• Attending and completing mandatory training as per you ESR requirements.
• Independently organise the departments administration processes efficiently in a complex, changing environment seeking support where necessary.
• Manage multiple tasks ensuring deadlines are met.
  
  

Working for our organisation

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If youre looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients lives, HDFT could be the place for you!

We Offer Colleagues

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
  
  

Please note, visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.

Please also be aware that the Trust offer relocation packages for Agenda for Change roles.does not

Detailed Job Description And Main Responsibilities

[email protected]

Applicant requirements

info The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Qualifications

Essential criteria

• Good standard of education to GCSE level or equivalent
  
  

Desirable criteria

• Clerical qualifications
• Keyboard proficiency
• Experience with IT
  
  

Attributes

Essential criteria

• Excellent organisational skills
• Ability to work with limited supervision
• Quick thinking and able to cope in high demand situations
• Able to deal calmly and diplomatically with a range of personalities and situations
  
  

Experience

Essential criteria

• Experience dealing with the general public
  
  

Desirable criteria

• Clerical experience in an outpatient setting
  
  

Documents

• Job Description & Person Specification (, 256.6)PDFKB
• Trust Policies & Procedures (, 184.6)PDFKB
  
  

Further details / informal visits contact

NameJulie BijuJob titleOrthopaedic Outpatients Department ManagerEmail addre