Operations Manager - North Division inBonnyrigg inBonnyrigg PUBLISHED
SAT 18 JAN 2025
Barchester Healthcare r3T39vM
Opportunity to drive change and improvement programs, making a tangible impact on operational efficiency and care quality.
Potential for career advancement by taking on General Manager responsibilities and becoming a CQC Registered Manager.
Involvement in key decision-making processes, including annual budget preparation and managing sales inquiries.
Opportunity to cultivate a culture of performance management, helping to develop staff through effective recruitment, training, and supervision.
Ability to build close and trusting relationships with residents, enhancing the person-centred care approach.
Access to a competitive salary and impressive benefits package, including training and development opportunities.
Chance to work in a large, supportive organization that values leadership and collaborative relationships.
The Operations Manager for the North Division at Barchester Healthcare in Bonnyrigg will lead change initiatives and address operational challenges within care homes, collaborating closely with the Divisional and Regional Directors. Responsibilities include acting as a General Manager, potentially becoming a CQC Registered Manager, conducting quality assurance assessments, and implementing improvements based on identified concerns. The role also involves preparing budgets, managing sales inquiries, and fostering a culture of performance management through effective recruitment, training, and support of staff.
Candidates should possess significant experience in home management and service enhancement, along with a strong grasp of regulatory and statutory requirements. This position demands strong communication and relationship-building skills to maintain partnerships with external regulatory bodies. The role requires flexibility in hours, frequent travel, and the capability to perform under pressure, all while prioritizing high-quality, person-centred care for residents. The rewards package includes a competitive salary, benefits such as a mobile and laptop, and opportunities for professional growth within a supportive organisation.
Candidates should possess significant experience in home management and service enhancement, along with a strong grasp of regulatory and statutory requirements. This position demands strong communication and relationship-building skills to maintain partnerships with external regulatory bodies. The role requires flexibility in hours, frequent travel, and the capability to perform under pressure, all while prioritizing high-quality, person-centred care for residents. The rewards package includes a competitive salary, benefits such as a mobile and laptop, and opportunities for professional growth within a supportive organisation.
About The Role
As Operations Manager within the North Division at Barchester, you'll drive a change and improvement programme alongside the Divisional Director, Regional Director and Line Managers in homes where specific operational challenges have been identified. We'll look to you to take on General Manager responsibilities and become a CQC Registered Manager if needed.
It'll come under your remit to identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements where possible. With the support of our Business Manager, you'll also prepare an annual budget, manage all sales enquires and proactively promote the home in the local community.
Your leadership style will build a culture of robust performance management. By overseeing recruitment, training, motivation, communication, supervision and appraisal, you'll help to tackle any poor performance. At the heart of your leadership will be a determination to deliver quality care in fact, you'll be a role model who demonstrates person-centred care by building close and trusting relationships with residents.
This is a demanding but rewarding national role that could see you based anywhere in the UK. You must be prepared to travel long distances with regular periods of time away from home. As you'll be working within our homes, you'll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure and you'll be a strong, resilient and confident individual who will thrive on this.
About You
You must have extensive experience of managing a home and leading service improvements to join us as an Operations Manager. It's also important that you have a strong understanding of regulatory and statutory requirements, including fire, health and safety, COSHH, employment and compliance with the appropriate Acts. You'll be able to maintain good working relationships with our external regulatory or purchasing bodies with your excellent communication skills and ability to build collaborative relationships.
REWARDS PACKAGE
As well as a competitive salary, we can offer you impressive benefits, including a mobile, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment.
If you'd like to use your leadership and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.
7766
#TJ
#LSP
As Operations Manager within the North Division at Barchester, you'll drive a change and improvement programme alongside the Divisional Director, Regional Director and Line Managers in homes where specific operational challenges have been identified. We'll look to you to take on General Manager responsibilities and become a CQC Registered Manager if needed.
It'll come under your remit to identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements where possible. With the support of our Business Manager, you'll also prepare an annual budget, manage all sales enquires and proactively promote the home in the local community.
Your leadership style will build a culture of robust performance management. By overseeing recruitment, training, motivation, communication, supervision and appraisal, you'll help to tackle any poor performance. At the heart of your leadership will be a determination to deliver quality care in fact, you'll be a role model who demonstrates person-centred care by building close and trusting relationships with residents.
This is a demanding but rewarding national role that could see you based anywhere in the UK. You must be prepared to travel long distances with regular periods of time away from home. As you'll be working within our homes, you'll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure and you'll be a strong, resilient and confident individual who will thrive on this.
About You
You must have extensive experience of managing a home and leading service improvements to join us as an Operations Manager. It's also important that you have a strong understanding of regulatory and statutory requirements, including fire, health and safety, COSHH, employment and compliance with the appropriate Acts. You'll be able to maintain good working relationships with our external regulatory or purchasing bodies with your excellent communication skills and ability to build collaborative relationships.
REWARDS PACKAGE
As well as a competitive salary, we can offer you impressive benefits, including a mobile, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment.
If you'd like to use your leadership and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.
7766
#TJ
#LSP
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Useful skills for an Operations Manager - North Division:
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To work as an Operations Manager in the UK, you will need a combination of technical, managerial, and interpersonal skills. Here are some key skills that are typically required for the role:
1. Leadership Skills
- Ability to motivate and guide teams.
- Conflict resolution and team-building capabilities.
2. Analytical Skills
- Proficiency in data analysis to evaluate operations and implement improvements.
- Ability to analyze complex information and make informed decisions.
3. Project Management
- Experience in planning, executing, and finalizing projects within defined constraints.
- Familiarity with methodologies like Agile, Lean, or Six Sigma can be advantageous.
4. Financial Acumen
- Understanding of budgeting, financial reporting, and cost control.
- Ability to analyze financial data to make operational decisions.
5. Communication Skills
- Excellent verbal and written communication for liaising with stakeholders.
- Ability to present information clearly and persuasively.
6. Problem-Solving Skills
- Strong ability to identify problems and develop practical solutions quickly.
- Creativity in overcoming operational challenges.
7. Process Optimization
- Knowledge of process improvement methodologies.
- Experience in evaluating and redesigning processes for efficiency.
8. Technical Proficiency
- Familiarity with operational software and tools (e.g., ERP systems).
- Basic understanding of relevant technologies that support operations.
9. Customer Focus
- Understanding customer needs and aligning operations to exceed expectations.
- Experience in managing customer relationships and feedback.
10. Time Management
- Strong organizational skills to prioritize tasks and manage competing deadlines.
- Ability to delegate appropriately and oversee multiple operations.
11. Industry Knowledge
- Insight into the specific industry you are operating in (e.g., manufacturing, retail, healthcare).
- Understanding of relevant regulations and compliance requirements.
12. Adaptability and Flexibility
- Comfort with change and ability to adapt strategies in a dynamic environment.
- Resilience in managing unexpected challenges in operations.
13. Networking and Relationship Management
- Building relationships with suppliers, vendors, and stakeholders.
- Negotiation skills to secure beneficial terms and agreements.
14. Staff Development
- Skills in training and developing team members.
- Commitment to continuous improvement and professional development within the team.
Education and Experience:
While not strictly a skill, having a relevant degree (e.g., in business management, operations management, or a related field) and experience in an operations role can significantly enhance your qualifications. Professional certifications (like those from APICS or the Chartered Institute of Logistics and Transport) may also have value.
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