Moorfields Eye Hospital, London rdEg6hA
The opportunity to work as part of a dedicated Elective Care Team, which enhances teamwork and collaboration skills.
A role that allows for the development of strong organisational and administrative skills while managing day-to-day ward operations.
Providing first point of contact service for patients, making a real difference in their healthcare experience.
Access to competitive salary packages that include a High-Cost Area Supplement.
Participation in the NHS Pension Scheme, providing long-term security and benefits.
Flexible working arrangements, allowing for a better work-life balance.
Comprehensive learning and development opportunities, including full support and training to enhance professional skills.
The role of Ward Clerk at Moorfields Eye Hospital in London is designed for individuals with strong organisational skills who thrive in a dynamic environment. The successful candidate will be part of the Elective Care Team, managing daily ward operations, providing high-quality reception services, and offering general administrative support. Responsibilities include admitting and discharging patients efficiently, maintaining accurate records of RTT status, booking postoperative appointments, and ensuring effective communication between departments regarding patient's surgeries.
Candidates should possess good attention to detail, adaptability to multicultural needs, and proficiency in computer skills. The position also requires proactive decision-making and punctuality. In return, Moorfields offers a competitive salary, opportunities for professional development, various employee benefits, and a supportive work environment with accessible transport links.
Candidates should possess good attention to detail, adaptability to multicultural needs, and proficiency in computer skills. The position also requires proactive decision-making and punctuality. In return, Moorfields offers a competitive salary, opportunities for professional development, various employee benefits, and a supportive work environment with accessible transport links.
If you have good organisational skills, are responsible and like to take challenges, this would be a great opportunity to be part of a valuable Elective Care Team that comprises of Ward Clerks, Admissions Co-Ordinators and RTU - injection service.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
For further details / informal visits contact: Name: Naeela Butt Job title: Elective Care Manager Email address: Telephone number:
- The job holder will be part of the Elective Care Team, consisting of Ward clerks, Admissions co-ordinators and RTU - injection service.
- Manage day to day running of the ward without supervision
- To provide a high standard reception service and general administrative support whilst being first point of contact to patients
- When cancelling patients accurately record their RTT status ensuring the correct pathway is maintained.
- Admit and discharged patients in a timely manner.
- Book post operative appointments within the times and clinics stated.
- Respond to all requests and other queries via email promptly.
- Manning Netcall - the trusts telephone system.
- Booking of transports/interpreters.
- Ensure all appropriate departments are kept informed regarding changes to a patient’s surgery (cancellations) Ie. Admissions coordinators, theatres
- Must have the ability to adapt to multicultural needs and requests
- Have a good attention to detail, good organisational skills, be pro-active in decision making, punctual, computer literate, and a good sense of humour.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
For further details / informal visits contact: Name: Naeela Butt Job title: Elective Care Manager Email address: Telephone number:
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Ward Clerk:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
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