Patient Services ClerkinLiverpoolinLiverpoolPUBLISHED SAT 4 JAN 2025
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Opportunity to work in a highly respected healthcare setting at The Clatterbridge Cancer Centre, known for its commitment to cancer care excellence.
Variety in the role with responsibilities spanning multiple work areas, ensuring that no two days are the same.
Supportive and friendly work environment with a focus on teamwork and cooperation among staff and volunteers.
Comprehensive induction program that equips you with the necessary skills and knowledge to succeed in your role.
Chance to make a significant impact on patient experience by providing professional and compassionate service.
Rotational shift pattern allows for flexibility in work-life balance while ensuring coverage during peak hours.
Engagement with a multidisciplinary team and opportunity for career development within the NHS framework.
The Patient Services Clerk role at the Clatterbridge Cancer Centre in Liverpool involves providing essential administrative support to patients and clinical teams during inpatient stays and outpatient appointments. The position features a typical shift pattern from 8 AM to 2 PM and 2 PM to 8 PM, Monday to Friday, with occasional weekend and bank holiday work. Responsibilities include offering a professional and friendly virtual reception service, facilitating patient and visitor assistance, and maintaining effective communication within the team. The role requires strong organisational and computer skills, prior office experience (preferably in an NHS setting), and a good educational background in English and Maths.
Candidates must demonstrate a commitment to the Center's values of putting people first, achieving excellence, and continuously improving care. The Clatterbridge Cancer Centre, a leading NHS provider for non-surgical cancer treatment, fosters a supportive and collaborative work environment, emphasizing the importance of teamwork and patient care. The organisation is looking for individuals who share a passion for delivering high-quality healthcare and are eager to contribute to its mission of excellence.
Candidates must demonstrate a commitment to the Center's values of putting people first, achieving excellence, and continuously improving care. The Clatterbridge Cancer Centre, a leading NHS provider for non-surgical cancer treatment, fosters a supportive and collaborative work environment, emphasizing the importance of teamwork and patient care. The organisation is looking for individuals who share a passion for delivering high-quality healthcare and are eager to contribute to its mission of excellence.
Opportunity to work in a highly respected healthcare setting at The Clatterbridge Cancer Centre, known for its commitment to cancer care excellence.
Variety in the role with responsibilities spanning multiple work areas, ensuring that no two days are the same.
Supportive and friendly work environment with a focus on teamwork and cooperation among staff and volunteers.
Comprehensive induction program that equips you with the necessary skills and knowledge to succeed in your role.
Chance to make a significant impact on patient experience by providing professional and compassionate service.
Rotational shift pattern allows for flexibility in work-life balance while ensuring coverage during peak hours.
Engagement with a multidisciplinary team and opportunity for career development within the NHS framework.
Patient Services Clerk - Admin Services - CCCL Liverpool & Paddington Community Diagnostic Centre
Rotational shift pattern, and 1400-2000 working Mon-Fri with occasional weekend and bank holidays when required
The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.
To provide a professional, friendly and effective virtual reception service directly to patients and relatives . Liaise with volunteer staff to ensure that visitors are escorted and supported.
The Administrative Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Clerk
As a Patient Services Clerk within the Admin Services Team you will play a key role in supporting patients during there inpatient ward stays and outpatient appointments and provide administrative support to the clinical teams.
Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure.
A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment.
You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling virtual appointments and telephone enquiries.
We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team.
Were here to deliver the best cancer care to the people we serve and were looking for applications from those who share that commitment and our values: Putting people first; Achieving excellence; Passionate about what we do; Always improving our care; and Looking to the future.
The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.
We are -
Kind
Empowered
Responsible
Inclusiv e
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.
Rotational shift pattern, and 1400-2000 working Mon-Fri with occasional weekend and bank holidays when required
The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.
To provide a professional, friendly and effective virtual reception service directly to patients and relatives . Liaise with volunteer staff to ensure that visitors are escorted and supported.
The Administrative Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Clerk
As a Patient Services Clerk within the Admin Services Team you will play a key role in supporting patients during there inpatient ward stays and outpatient appointments and provide administrative support to the clinical teams.
Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure.
A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment.
You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling virtual appointments and telephone enquiries.
We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team.
Were here to deliver the best cancer care to the people we serve and were looking for applications from those who share that commitment and our values: Putting people first; Achieving excellence; Passionate about what we do; Always improving our care; and Looking to the future.
The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.
We are -
Kind
Empowered
Responsible
Inclusiv e
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More about CANCER
Cancer remains one of the most significant health challenges in the United Kingdom, impacting millions of lives each year. According to Cancer Research UK, nearly one in two people in the UK will be diagnosed with cancer at some point in their lifetime, highlighting the pervasive nature of this disease.Learn more...
Useful skills for a Patient Services Clerk:
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To work as a Patient Services Clerk in the UK, you will typically need a combination of skills and qualifications. Here are some key skills that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff.
2. Customer Service: A patient-focused attitude and the ability to handle inquiries, complaints, and requests with professionalism and empathy.
3. Organizational Skills: Ability to manage multiple tasks efficiently, maintain patient records, and prioritize responsibilities.
4. Attention to Detail: Accurately entering patient information and ensuring records are up to date and compliant with regulations.
5. IT Skills: Proficiency in using computer systems and software, including electronic health records (EHR) and Microsoft Office applications.
6. Teamwork: Ability to work collaboratively with other healthcare staff to ensure smooth operations within the healthcare setting.
7. Confidentiality and Data Protection Awareness: Understanding of patient confidentiality regulations (such as GDPR) and the importance of safeguarding patient information.
8. Problem-Solving Skills: Ability to assess issues that may arise in patient services and find solutions quickly and effectively.
9. Time Management: Effectively managing your time to meet deadlines and handle high volumes of work, particularly in busy healthcare settings.
10. Adaptability: Being flexible and able to adjust to changing procedures, policies, and environments in healthcare.
11. Basic Medical Terminology Knowledge: Familiarity with medical language can be beneficial for understanding patient files and communicating effectively.
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53.40837097167969-2.991572618484497Liverpool, England, United Kingdom
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