Opportunities for professional growth and development within the NHS framework, including participation in site improvement projects.
The chance to make a significant impact on patient experience by providing high-quality customer service and support.
Flexible working arrangements, allowing travel across various community sites, which can enhance daily engagement and variety in work.
A role that promotes teamwork and collaboration with a diverse range of healthcare professionals, enhancing job satisfaction.
An integral position within the community healthcare system, contributing to essential services and improving the health of local populations.
A supportive work environment under the Guy's and St Thomas' NHS Foundation Trust, renowned for its commitment to staff welfare and patient care.
Competitive salary and benefits under the Agenda for Change pay scheme, providing financial stability and security.
Join Our Caring Community as a Mobile Site Administrator!
Are you an organised and compassionate individual with a passion for helping others? An exciting opportunity has arisen at Guy’s and St Thomas’ NHS Foundation Trust for a Mobile Site Administrator. In this full-time role, you'll be the friendly face of our 14 health centres across Lambeth and Southwark, providing essential support that ensures our community receives top-quality care. From welcoming patients and processing appointments to handling queries and ensuring health and safety standards, your contributions will make a real difference in the lives of those we serve.
As part of our dedicated Integrated Local Services team, you'll enjoy a flexible Monday to Friday schedule while advancing your career in a supportive and dynamic environment. If you have experience in customer service and strong IT skills, this role is perfect for you! Here, you'll also have the chance to take part in exciting site improvement projects, making your work not just a job, but a fulfilling journey of personal and professional growth. Join us and help shape the healthcare experience for our valued community!
Opportunities for professional growth and development within the NHS framework, including participation in site improvement projects.
The chance to make a significant impact on patient experience by providing high-quality customer service and support.
Flexible working arrangements, allowing travel across various community sites, which can enhance daily engagement and variety in work.
A role that promotes teamwork and collaboration with a diverse range of healthcare professionals, enhancing job satisfaction.
An integral position within the community healthcare system, contributing to essential services and improving the health of local populations.
A supportive work environment under the Guy's and St Thomas' NHS Foundation Trust, renowned for its commitment to staff welfare and patient care.
Competitive salary and benefits under the Agenda for Change pay scheme, providing financial stability and security.
Job Summary
Mobile Site Administrator Position
Full Time position
Monday to Friday - ILS Community sites to be flexible to work in all GSTT Community Sites
A rewarding opportunity has emerged for an enthusiastic administrator to join the Site Administration team within the Integrated Local Services directorate.
The role within the Site Administration team is a vital one, ensuring the smooth running of 14 health centres across Lambeth and Southwark. The administrator's key duties include providing customer service, processing appointments, addressing patient queries, and upholding health and safety standards. The role also requires strong IT skills, customer service experience, and an understanding of health and safety policies. As an integral part of the team, the administrator will have opportunities to participate in site improvement projects and contribute to the ongoing development of the services offered.
Main duties of the job
The Integrated Local Services directorate within this clinical group provides a range of community and inpatient health services for adults within the communities of Lambeth and Southwark, with some services also provided in Lewisham. Our hospital-based inpatient and outpatient services provide care for adults from across the region.
The services provided by the directorate include neighbourhood nursing, specialist rehabilitation and reablement (bed and home based), specialist palliative care and end of life care, vulnerable adults and prevention services, the @Home service, customer services and site administration services. Services are delivered in various locations, including health centres, community bed-based units, patients' homes and a range of other community locations. Our inpatient hospital services serve the Guy's and St Thomas' sites. Our services work closely with all inpatient teams at Guy's, St Thomas', and King's College hospitals and collaborate closely with social services, mental health services and the voluntary sector.
Date posted
06 March 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£29,485 to £31,a year inc HCA
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
196-A&C773
Job locations
Guy's and St Thomas - Community Locations
Lambeth and Southwark
SW9 8AE
Job Description
Job responsibilities
Duties and ResponsibilitiesReception Duties Provide a high-quality reception service, with minimal supervision, to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times
To maintain a visitor register at reception.
Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users
Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.
To deal with and work through complex and challenging enquiries from patients, service users, carers, family members, referrers, partner organisations and staff in the Organisation in a courteous, efficient and tactful manner ensuring wherever possible that there is a positive outcome
General site administration
Monitor stationery and clinical supplies to shared clinical space, ensuring good stock control and notifying relevant named individuals to place orders and replenish when necessary Ensure office equipment and computers are operational and in working condition Be responsible for keeping the reception and waiting area tidy. Maintaining the notice boards, ensuring information is up to date and consistent with CQC environment requirements. To conduct a site walk round to maintain health and safety standards, and to report to Essentia any faults or incidents such as security issues/ alarm problems.
To receive and direct contractors attending the site
To receive and distribute deliveries and supplies
Responsibilities
Job description Job responsibilities
Duties and ResponsibilitiesReception Duties Provide a high-quality reception service, with minimal supervision, to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times
To maintain a visitor register at reception.
Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users
Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.
To deal with and work through complex and challenging enquiries from patients, service users, carers, family members, referrers, partner organisations and staff in the Organisation in a courteous, efficient and tactful manner ensuring wherever possible that there is a positive outcome
General site administration
Monitor stationery and clinical supplies to shared clinical space, ensuring good stock control and notifying relevant named individuals to place orders and replenish when necessary Ensure office equipment and computers are operational and in working condition Be responsible for keeping the reception and waiting area tidy. Maintaining the notice boards, ensuring information is up to date and consistent with CQC environment requirements. To conduct a site walk round to maintain health and safety standards, and to report to Essentia any faults or incidents such as security issues/ alarm problems.
To receive and direct contractors attending the site
To receive and distribute deliveries and supplies
Person Specification
Experience Essential
Mobile Site Administrator Position
Full Time position
Monday to Friday - ILS Community sites to be flexible to work in all GSTT Community Sites
A rewarding opportunity has emerged for an enthusiastic administrator to join the Site Administration team within the Integrated Local Services directorate.
The role within the Site Administration team is a vital one, ensuring the smooth running of 14 health centres across Lambeth and Southwark. The administrator's key duties include providing customer service, processing appointments, addressing patient queries, and upholding health and safety standards. The role also requires strong IT skills, customer service experience, and an understanding of health and safety policies. As an integral part of the team, the administrator will have opportunities to participate in site improvement projects and contribute to the ongoing development of the services offered.
Main duties of the job
- Flexibility to travel across boroughs
- Be the first point of contact for patients and visitors
- Processing referrals and booking follow up appointments
- Answering the telephone and directing calls
- Dealing with patient queries
- Dealing with the facilities queries
- Site Administration
- Reporting faults
- Booking patient transportation
- Dealing with site related issues and everyday queries.
- Ensuring health & safety standards are met and maintained throughout the building.
The Integrated Local Services directorate within this clinical group provides a range of community and inpatient health services for adults within the communities of Lambeth and Southwark, with some services also provided in Lewisham. Our hospital-based inpatient and outpatient services provide care for adults from across the region.
The services provided by the directorate include neighbourhood nursing, specialist rehabilitation and reablement (bed and home based), specialist palliative care and end of life care, vulnerable adults and prevention services, the @Home service, customer services and site administration services. Services are delivered in various locations, including health centres, community bed-based units, patients' homes and a range of other community locations. Our inpatient hospital services serve the Guy's and St Thomas' sites. Our services work closely with all inpatient teams at Guy's, St Thomas', and King's College hospitals and collaborate closely with social services, mental health services and the voluntary sector.
Date posted
06 March 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£29,485 to £31,a year inc HCA
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
196-A&C773
Job locations
Guy's and St Thomas - Community Locations
Lambeth and Southwark
SW9 8AE
Job Description
Job responsibilities
Duties and ResponsibilitiesReception Duties Provide a high-quality reception service, with minimal supervision, to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times
To maintain a visitor register at reception.
Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users
Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.
To deal with and work through complex and challenging enquiries from patients, service users, carers, family members, referrers, partner organisations and staff in the Organisation in a courteous, efficient and tactful manner ensuring wherever possible that there is a positive outcome
General site administration
Monitor stationery and clinical supplies to shared clinical space, ensuring good stock control and notifying relevant named individuals to place orders and replenish when necessary Ensure office equipment and computers are operational and in working condition Be responsible for keeping the reception and waiting area tidy. Maintaining the notice boards, ensuring information is up to date and consistent with CQC environment requirements. To conduct a site walk round to maintain health and safety standards, and to report to Essentia any faults or incidents such as security issues/ alarm problems.
To receive and direct contractors attending the site
To receive and distribute deliveries and supplies
Responsibilities
Job description Job responsibilities
Duties and ResponsibilitiesReception Duties Provide a high-quality reception service, with minimal supervision, to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times
To maintain a visitor register at reception.
Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users
Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.
To deal with and work through complex and challenging enquiries from patients, service users, carers, family members, referrers, partner organisations and staff in the Organisation in a courteous, efficient and tactful manner ensuring wherever possible that there is a positive outcome
General site administration
Monitor stationery and clinical supplies to shared clinical space, ensuring good stock control and notifying relevant named individuals to place orders and replenish when necessary Ensure office equipment and computers are operational and in working condition Be responsible for keeping the reception and waiting area tidy. Maintaining the notice boards, ensuring information is up to date and consistent with CQC environment requirements. To conduct a site walk round to maintain health and safety standards, and to report to Essentia any faults or incidents such as security issues/ alarm problems.
To receive and direct contractors attending the site
To receive and distribute deliveries and supplies
Person Specification
Experience Essential
- Experience of working in
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