Southeastern Railway rpg6Ktxy
Opportunity to make a positive impact on passengers' journeys and serve the community.
Variety of roles available, providing multiple long-term career options within the station team.
Attractive salary and benefits, including a final salary pension and 28 days annual leave.
Free rail travel across Southeastern's network, allowing for personal travel benefits.
No previous railway experience required, making it accessible for individuals from diverse backgrounds.
Supportive work environment, recognized as a 'Great Place to Work' and committed to inclusivity.
Dynamic work shifts with the chance to meet a variety of people and create special connections.
Join the Southeastern Railway station team in London, where you will play a key role in providing excellent customer service and ensuring smooth operations at our train stations. Positions available range from platform staff and ticket office roles to general station support. No prior railway experience is required, but candidates should possess strong communication skills, a customer service background, and a proactive attitude. Shifts are varied and include early mornings, nights, weekends, and bank holidays.
Key Responsibilities:
- Deliver top-notch customer service to passengers.
- Ensure safety protocols are followed and stations are clean and welcoming.
- Responsibilities may include managing ticket sales, assisting passengers at gatelines, conducting inspections, handling lost property, and performing safety checks.
Ideal Candidate:
- Passion for customer service.
- Experience in people skills and teamwork.
- Ability to remain calm in challenging situations.
- Ownership of transportation is beneficial due to shift timings.
Benefits:
- Competitive salary with a final salary pension.
- 28 days of annual leave (including bank holidays).
- Free rail travel across the network.
Southeastern Railway values diversity and encourages applications from various backgrounds, including individuals under the Armed Forces Covenant and Disability Confident Scheme. This is an opportunity to work in a rewarding environment that positively impacts the community.
Note: The application process is competitive, and early submission is advised as this vacancy may close quickly.
Job Introduction
Looking for a career that can take you places? Join our Southeastern station team at one of our London stations.
PLEASE NOTE THAT DUE TO THE NATURE OF THIS ROLE, CANDIDATES NEED TO BE AT LEAST 18 YEARS OLD TO APPLY.
Role Responsibility
What You’ll Do
Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.
Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Passenger Hosts.
Depending On Your Role, You May Spend Your Time
The Experience You’ll Need
You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.
All You Need Is
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here .
Other Things To Know
What You’ll Get In Return
Along with your salary, the rewards you’ll get include:
About The Company
A bit about Southeastern
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.
It’s also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
Learn more about our railway and what we achieved in 2023 .
SE Trains Limited
Attached documents
Looking for a career that can take you places? Join our Southeastern station team at one of our London stations.
- Imagine the pride you’ll feel knowing your care and customer service is creating a special place within your community.
- Our stations have many roles, from working on our platforms to selling tickets. Giving you lots of long-term options and plenty of variety.
- Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections.
PLEASE NOTE THAT DUE TO THE NATURE OF THIS ROLE, CANDIDATES NEED TO BE AT LEAST 18 YEARS OLD TO APPLY.
Role Responsibility
What You’ll Do
Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.
Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Passenger Hosts.
Depending On Your Role, You May Spend Your Time
- making sure trains are dispatched safely and on time from our platforms
- inspecting tickets and helping passengers get through our gatelines
- cleaning and tidying our stations
- answering passenger questions and helping them get where they need to be
- dealing with lost property
- selling tickets and promoting activities on our railway
- conducting regular safety and security checks.
- You will work a varied shift pattern, which includes weekends, bank holidays and nights.
- Shifts may start as early as 5.30am and some will finish after the last train has dispatched at night.
- At certain stations, you may also spend some of your shifts working alone.
The Experience You’ll Need
You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.
All You Need Is
- a passion for making every passenger journey the best it can be
- excellent people and communication skills
- some customer service experience
- a proactive and positive attitude
- the ability to work well in a team
- the ability to handle challenging situations well.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here .
Other Things To Know
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.
What You’ll Get In Return
Along with your salary, the rewards you’ll get include:
- a final salary pension
- 28 days annual leave allowance (including bank holidays)
- free rail travel across our networks.
About The Company
A bit about Southeastern
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.
It’s also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
Learn more about our railway and what we achieved in 2023 .
SE Trains Limited
Attached documents
- Application Hints and Tips.pdf
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