Customer Care Temp (Mar-Jun)inHarrogateinHarrogatePUBLISHED THU 20 MAR 2025
NEOM WellbeingrfOPW36
Opportunity to work for an award-winning, B Corp certified business committed to wellbeing.
Full-time temporary role from end of March to end of June, perfect for short-term commitments.
Engagement in building genuine relationships with customers and enhancing their experience.
Monthly product allowance and great staff discounts on NEOM wellbeing products.
Dynamic work environment that fosters collaboration and team spirit.
Flexible and adaptable role with opportunities to develop communication and customer service skills.
Enjoy dedicated perks such as social events, additional day off for your birthday, and generous holiday allowance.
Join Our Customer Care Team at NEOM Wellbeing – Temporary Role in Harrogate!
Are you passionate about making a difference and nurturing relationships? NEOM Wellbeing is searching for a warm and dedicated Customer Care Temp to join our Harrogate team from late March until the end of June. This role is perfect for those who thrive in a supportive environment, as you’ll be at the heart of our mission to create a vibrant community centred on wellbeing. Here, you’ll engage with our delightful customers, helping them with their orders while delivering genuine, heartfelt service.
At NEOM, we believe that looking after our team is as essential as looking after our customers. That’s why we offer fantastic perks including 25 days of holiday pro rata, your birthday off to celebrate YOU, and a monthly allowance of NEOM products to enjoy. If you’re a team player who is ready to challenge the status quo and has a passion for creating best-in-class experiences, we’d love to hear from you. Apply now to share good vibes and support our customers on their wellbeing journeys!
Opportunity to work for an award-winning, B Corp certified business committed to wellbeing.
Full-time temporary role from end of March to end of June, perfect for short-term commitments.
Engagement in building genuine relationships with customers and enhancing their experience.
Monthly product allowance and great staff discounts on NEOM wellbeing products.
Dynamic work environment that fosters collaboration and team spirit.
Flexible and adaptable role with opportunities to develop communication and customer service skills.
Enjoy dedicated perks such as social events, additional day off for your birthday, and generous holiday allowance.
The Role
We are looking for a Customer Care to join our team on a temporary basis for three months, from the end of March through until the end of June. This role will support in looking after our customers and their orders over this period. This positions will work alongside our team in our Harrogate office, therefore need to be based within a commutable distance from Harrogate, North Yorkshire.
NEOM is growing dramatically year on year with the focus to create the ultimate wellbeing community amongst our customers; a place to share, advise, relate, and emotionally connect. Customer Care work to deliver an honest, genuine, and ‘real' experience that customers will engage with.
This opportunity is full time, from March through until the end of June. Providing customer care across our contact hours, Monday to Saturday.
Why NEOM Wellbeing?
At NEOM Wellbeing, we're more than just a company—we're a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.
We couldn't be NEOM Wellbeing if we didn't look after the wellbeing of our own staff. With peak perks to support you through this period. Not to mention the NEOM goodies with a monthly product allowance and a great staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What You Will Do
What we would love
If you're ready to share some Good Vibes in our Customer Care team and join NEOM Wellbeing, apply below, we can't wait to hear from you!
We are looking for a Customer Care to join our team on a temporary basis for three months, from the end of March through until the end of June. This role will support in looking after our customers and their orders over this period. This positions will work alongside our team in our Harrogate office, therefore need to be based within a commutable distance from Harrogate, North Yorkshire.
NEOM is growing dramatically year on year with the focus to create the ultimate wellbeing community amongst our customers; a place to share, advise, relate, and emotionally connect. Customer Care work to deliver an honest, genuine, and ‘real' experience that customers will engage with.
This opportunity is full time, from March through until the end of June. Providing customer care across our contact hours, Monday to Saturday.
Why NEOM Wellbeing?
At NEOM Wellbeing, we're more than just a company—we're a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.
We couldn't be NEOM Wellbeing if we didn't look after the wellbeing of our own staff. With peak perks to support you through this period. Not to mention the NEOM goodies with a monthly product allowance and a great staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What You Will Do
- Deliver a consistent, customer-centric, passionate, and ‘real' experience at every touchpoint
- Accountable for all customer care communication, striving to resolve a customer contact within the 1st interaction
- Communicate to customers in a way that is professional, coherent and in line with our values, tone of voice & brand throughout all customer engagement
- Build & improve customer relationships
- Take every opportunity to capture customer data in order to expand the NEOM Community and encourage customer loyalty
- Select the most appropriate method of communication to seek rapid resolution for the customer contact, and adapt to suit each individual customer
- Work collaboratively within the team and to carry out all assigned operational and administrative tasks for the department - E.g., returns reports, Yopto reviews, customer satisfaction and customer feedback
- Optimise product knowledge, wherever possible maximising selling opportunities
- Responsible for proactive customer care activities to reduce inbound customer contacts
What we would love
- Looking for people with previous customer service experience.
- Someone that strives to exceed customer expectations and create best-in-class experiences at every opportunity
- Ability to work collaboratively with a positive, growth mindset
- A true team player - flexible, adaptable, and able to manage a variety of tasks
- Strong written and verbal communication skills and attention to detail
- Experience using CRM tool is desired but not essential
- Experience using Shopify (or similar) preferred, but not essential
- Ability to learn and use IT systems
- PEAK PERKS - social events, one off goodies
- TIME TO CHILL - 25 days holiday pro rata
- BIRTHDAY TREAT - Extra Day off on your birthday
- NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
If you're ready to share some Good Vibes in our Customer Care team and join NEOM Wellbeing, apply below, we can't wait to hear from you!
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