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Float Clinical Team Coordinator/Pathway Administrator with University College London Hospitals NHS Foundation Trust in London, England, United Kingdom
The Clinical Team Co-ordinator/PA may lead to provide a high-quality administration service which proactively guides patients through the clinical pathway, as required. They will report to the Administration Manager who will provide support and guidance to them in their role. They will be expected to be proactive in seeking feedback from clinical colleagues and initiate changes to team working practices to adapt to the Division’s priorities and the clinical team’s requirements with guidance from the Administration Manager. This role will provide cross cover within all tumour groups in Oncology, ensuring that the service provided meets the needs of the Department at all times. The postholder will have key working relationships with all members of the administrative and clinical teams including nursing and medical staff, allied health professionals and support workers. They will provide a single point of contact (in phone and in person) in communication with patients, relatives and GPs and other external hospital staff / tertiary referrers. They will frequently liaise with a range of staff internally across the Trust and with partner and external NHS Trusts. The postholder will be responsible for escalating and troubleshooting issues to the Administration Manager and will contribute to finding proactive solutions to routine issues. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For further details / informal visits contact: Name: Alexandra Palmer Makowski Job title: General Manager Email address: alexandra.palmermakowski@nhs.net