Opportunity to work in a diverse and complex NHS Trust, enhancing professional skills through exposure to various clinical pathways.
Providing a high-quality administration service, directly impacting patient satisfaction and care by proactively guiding them through their clinical journeys.
Collaborative working environment with key relationships established with all members of the clinical and administrative teams, fostering teamwork and communication.
Involvement in initiating changes to team working practices based on feedback, contributing to the continuous improvement of the service provided.
Ability to work across multiple tumour groups in Oncology, gaining comprehensive knowledge and experience in cancer care and management.
Single point of contact for patients, relatives, and external staff, enhancing communication skills and the ability to manage patient and stakeholder expectations effectively.
The Float Clinical Team Coordinator/Pathway Administrator at University College London Hospitals NHS Foundation Trust is responsible for delivering high-quality administrative support to enhance patient navigation through the clinical pathway, while reporting to the Administration Manager. This role requires proactive communication with clinical colleagues to adapt team practices based on departmental priorities and patient needs. The coordinator will serve as a primary contact point for patients, relatives, and external health professionals, ensuring effective communication across various oncology tumour groups.
In addition to facilitating patient interactions, the postholder will troubleshoot administrative issues, contribute to solution development, and collaborate extensively with both internal and external teams within the NHS framework. UCLH is recognized for its complex services, specializing in a range of medical fields and striving for excellence in patient care, education, and research, while also committing to sustainability and ambitious carbon reduction goals.
In addition to facilitating patient interactions, the postholder will troubleshoot administrative issues, contribute to solution development, and collaborate extensively with both internal and external teams within the NHS framework. UCLH is recognized for its complex services, specializing in a range of medical fields and striving for excellence in patient care, education, and research, while also committing to sustainability and ambitious carbon reduction goals.
The Clinical Team Co-ordinator/PA may lead to provide a high-quality administration service which proactively guides patients through the clinical pathway, as required. They will report to the Administration Manager who will provide support and guidance to them in their role. They will be expected to be proactive in seeking feedback from clinical colleagues and initiate changes to team working practices to adapt to the Division’s priorities and the clinical team’s requirements with guidance from the Administration Manager. This role will provide cross cover within all tumour groups in Oncology, ensuring that the service provided meets the needs of the Department at all times.
The postholder will have key working relationships with all members of the administrative and clinical teams including nursing and medical staff, allied health professionals and support workers. They will provide a single point of contact (in phone and in person) in communication with patients, relatives and GPs and other external hospital staff / tertiary referrers. They will frequently liaise with a range of staff internally across the Trust and with partner and external NHS Trusts.
The postholder will be responsible for escalating and troubleshooting issues to the Administration Manager and will contribute to finding proactive solutions to routine issues.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.
For further details / informal visits contact: Name: Alexandra Palmer Makowski Job title: General Manager Email address:
The postholder will have key working relationships with all members of the administrative and clinical teams including nursing and medical staff, allied health professionals and support workers. They will provide a single point of contact (in phone and in person) in communication with patients, relatives and GPs and other external hospital staff / tertiary referrers. They will frequently liaise with a range of staff internally across the Trust and with partner and external NHS Trusts.
The postholder will be responsible for escalating and troubleshooting issues to the Administration Manager and will contribute to finding proactive solutions to routine issues.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.
For further details / informal visits contact: Name: Alexandra Palmer Makowski Job title: General Manager Email address:
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