Ophthalmology Clerical Officer inEast Sussex inEast Sussex PUBLISHED SAT 4 JAN 2025

Band 3 Main area Ophthalmology Grade Band 3 Contract Permanent Hours

• Full time
• Part time
  
  

37.5 hours per week Job ref 343-NN-6842504-FM-NP-Z Site St Helier Hospital Town Carshalton Salary £28,622 - £30,225 per annum inc HCAS (Outer) Salary period Yearly Closing 05/01/2025 23:59

• The pay scales advertised have been confirmed by NHS England, we are awaiting confirmation of when these will be reflected. The new scales can be found here: Pay scales for 2024/25 | NHS Employers
  
  

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job Overview

The busy Ophthalmology department at Epsom and St Helier Trust has an exciting opportunity for a full-time administrator/ receptionist. This role is cross-site covering our busy ophthalmology reception desks at both hospitals and working in the administration pod at St Helier Hospital.

This role provides high-quality patient care through dedicated administrative and clerical support and strong teamwork. The post holder will support administrative functions relating to our patients care pathways including answering telephones, booking new and follow up appointments, monitoring the outpatient waiting list and working on the reception desks as required. This is an exciting role working with a large team of healthcare professionals and is an excellent first step for someone interested in pursuing a career in the NHS.

Main duties of the job

If you are an experienced IT literate administrator or receptionist with excellent customer service skills seeking a fresh challenge in a fast-paced, friendly service, this could be your role.

Duties are varied and include checking in emergency and elective patients; booking and rescheduling appointments and minor surgeries; arranging diagnostic tests; answering telephones; monitoring waiting lists, and other administrative functions. The office core hours are between 8 am 6 pm Monday to Friday.

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed Job Description And Main Responsibilities

Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit.

Person specification Quality of application Essential criteria

• High standard of spelling, grammar and punctuation
  
  

Qualifications Essential criteria

• Minimum of grade C Maths and English GCSE / equivalent
  
  

Desirable criteria

• Evidence of self progression and training
  
  

Knowledge and experience Essential criteria

• Demonstrates understanding of role
• Previous experience in relevant administrative role
• Demonstrates customer service skills
  
  

Desirable criteria

• IPM or other PAS experience/ IT based role
• Knowledge of NHS RTT timelines
• Relevant NHS experience
  
  

Your application : Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References : You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date : In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting : You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS : We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

______________________________________________________ Disability Advice Line: S WL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more posit