Patient Care Advisor inSt Helens inSt Helens PUBLISHED 17 NOV 2024

Job Summary



Part Time 21 hours per week


We are currently seeking an experienced GP patient care advisor who has experience of working within a GP setting. The working pattern involves shift.

Being an experienced GP Patient Care Advisor or GP Receptionist with an impressive track record, you can afford to be choosy about your next career move. There are plenty of good reasons to choose us. A high performing Trust, where clinicians actively shape services.

Here, you will work in purpose built, state of the art facilities. You will help us build on our excellent reputation and you will be instrumental in enhancing our capacity to deliver world-class service. You will be glad you chose to join our team.

Marshalls Cross Medical Practice is located within St Helens Hospital and currently looks after 5100 patients, many of which are elderly with complex health requirements.


This post requires a Standard DBS check.



Interview Date - To Be Confirmed


Main duties of the job

• Acknowledging a patients attendance at the desk within 2/3 minutes of arrival and advise any patient's queueing for appointments of the self-check-in service.
• Advising patients waiting for information that you will be with them as soon as possible and to call for assistance where necessary.
• Observing appointments and clinics that are running late and advise patients waiting and offer apologies.
• Dealing with all general enquiries, explaining procedures and making new and follow-up appointments using the EMIS system.
• Using sound judgment and communication skills to ensure patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner, in line with the Practices guidelines.
• Ensuring that all new patients are registered on the electronic system promptly and accurately, this should be on the same day that they attend the practice to register.
• Being aware of your surroundings and of the patients in the waiting room and responding to the needs appropriately.
• Being aware of which Clinicians are currently working in the building and whether they have arrived for their clinics.
• Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover, whilst ensuring the Practice procedures are completed.
  
  

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.


Our Services



Acute Care


Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.


Primary Care


Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.


Community Services


Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.


Specialist Regional Services


We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.


Achievements

• Rated Outstanding by CQC Inspection August 2
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
  
  

Date posted

31 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,to £25,674 a year Per Annum, Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

409-6394B

Job locations

Marshalls Cross Medical Centre

Marshalls Cross Road

St Helens

WA9 3DA


Job Description


Job responsibilities


KEY DUTIES

• Acknowledging a patients attendance at the desk within 2/3 minutes of arrival and advise any patients queueing for appointments of the self-check-in service.
• Advising patients waiting for information that you will be with them as soon as possible and to call for assistance where necessary.
• Observing appointments and clinics that are running late and advise patients waiting and offer apologies.
• Dealing with all general enquiries, explaining procedures and making new and follow-up appointments using the EMIS system.
• Using sound judgment and communication skills to ensure patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner, in line with the Practices guidelines.
• Ensuring that all new patients are registered on the electronic system promptly and accurately, this should be on the same day that they attend the practice to register.
• Being aware of your surroundings and of the patients in the waiting room and responding to the needs appropriately.
• Being aware of which Clinicians are currently working in the building and whether they have arrived for their clinics.
• Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover, whilst ensuring the Practice procedures are completed.
• Receiving and making telephone calls as required on behalf of the practice and registered patients.
• Diverting calls and taking messages, ensuring accuracy of detail and prompt and appropriate delivery.
• Entering requests for home visits onto the home visiting sessions within EMIS ensuring careful recording of all relevant details and where necessary; referring to the visiting Advanced Nurse Practitioner or GP for advice.
• Action repeat prescription requests and ensuring they are ready for co