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Clerical Support Officer / Call HandlerinAbergavennyinAbergavennyPUBLISHED SAT 4 JAN 2025

 GOOD SALARY 
NHS

Aneurin Bevan University Health BoardFollow Aneurin Bevan University Health Board

Opportunity to develop communication and customer service skills in a supportive environment.
Chance to work as part of a dedicated Trauma and Orthopaedic Scheduling team, promoting a collaborative workplace culture.
Flexible working arrangements that support a healthy work-life balance.
Access to extensive training and professional development opportunities within a multi-award winning NHS organisation.
Possibility to make a significant impact by being the first point of contact for patients, enhancing their experience.
The role is situated within a reputable organization that values diversity and inclusion, welcoming applications in both Welsh and English.
Potential for career advancement within a large organisation employing over 16,000 staff with various pathways available.
The Clerical Support Officer / Call Handler role at Aneurin Bevan University Health Board in Abergavenny involves serving as the primary point of contact for the Trauma and Orthopaedic Scheduling team. The successful candidate will manage inbound calls and emails, ensuring efficient resolution of inquiries and timely processing of patient bookings to meet service targets. Strong communication and customer service skills are essential, with previous call center experience being desirable. The position is fixed-term for 8 months and offers opportunities for professional development within a supportive team environment.

The Health Board values diversity and encourages applications from individuals with protected characteristics and those in the Armed Forces Community. They support flexible working and provide a comprehensive benefits package aimed at promoting employee well-being. Applicants should possess a good standard of education and experience in a busy office environment, with the ability to work under pressure while maintaining high-quality standards. Knowledge of administrative processes and computer literacy is required, while the ability to speak Welsh is considered an asset.
Opportunity to develop communication and customer service skills in a supportive environment.
Chance to work as part of a dedicated Trauma and Orthopaedic Scheduling team, promoting a collaborative workplace culture.
Flexible working arrangements that support a healthy work-life balance.
Access to extensive training and professional development opportunities within a multi-award winning NHS organisation.
Possibility to make a significant impact by being the first point of contact for patients, enhancing their experience.
The role is situated within a reputable organization that values diversity and inclusion, welcoming applications in both Welsh and English.
Potential for career advancement within a large organisation employing over 16,000 staff with various pathways available.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
 


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