Patient Services Administrator - Surrey Downs H&C Surrey Downs Health and Care inLeatherhead inLeatherhead PUBLISHED
SAT 4 JAN 2025
Epsom & St Helier NHS Trust rsDV9kcq
Opportunity to make a positive impact on patient care and community health.
Work in a supportive and collaborative team environment with healthcare professionals.
Develop strong interpersonal and organisational skills through diverse administrative tasks.
Engagement with a variety of stakeholders, enhancing communication and customer service skills.
Gain experience with electronic systems and administrative processes, contributing to professional growth.
Potential for career advancement within a reputable NHS Trust.
The role of Patient Services Administrator at Surrey Downs Health and Care in Leatherhead involves providing essential administrative support to the MSK and Specialist Service teams. The position requires strong communication and organisational skills, with responsibilities including managing patient inquiries, coordinating appointments, and maintaining patient data. The administrator will serve as a first point of contact for patients and their families, handling initial queries through various channels and ensuring the smooth running of services within a dynamic healthcare environment.
Key tasks include processing patient information, filing, and using electronic systems to support clinical workflows, alongside collaborating with clinicians and team leaders to enhance service delivery. The candidate should demonstrate flexibility and the ability to work both independently and as part of a team, with an emphasis on high-quality customer care and operational efficiency.
Key tasks include processing patient information, filing, and using electronic systems to support clinical workflows, alongside collaborating with clinicians and team leaders to enhance service delivery. The candidate should demonstrate flexibility and the ability to work both independently and as part of a team, with an emphasis on high-quality customer care and operational efficiency.
Surrey Downs Health & Care
We want to recruit hard-working, enthusiastic, flexible, friendly administrator to support our MSK and Specialist Service teams, primarily based in Leatherhead MSK Outpatients.
What You Have
Good interpersonal and communication skills with experience of dealing with people at a variety of levels
Strong organisational skills
Experience of delivering a wide range of administration tasks to a high standard
Experience of working within a team
Proven track record of delivering on objectives within a constantly changing environment
Ability to act on own initiative and work independently, where required
Strong IT & written skills for the regular use of electronic systems, including Word, Excel & Emis training will be given for Emis
Provide a high quality efficient administration service to support the smooth running of Specialist Services.
Work flexibly within the wider administration teams and SPA to deliver a services effectively with clinicians, team leaders.
Provide a high quality customer care first point of contact service using the telephone, email, written correspondence and or face to face. This may involve the delivery of reception, patient admissions and/or telephone helpline services as well as supporting the clinicians to co-ordinate their clinical workload.
Provide the day to day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning etc, as agreed and required.
Be the non-clinical point of contact for patients, carers and others utilising the service; managing any enquiries, problems or concerns when required and/or passed onto the relevant member of staff for action.
Respond to and manage unexpected events occurring within site/ front of house.
Retrieve messages from clinical team telephone answer machine, as agreed and forward to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry.
Ensure that mail is collected and despatched promptly.
Undertake the booking, cancellation and rebooking of appointments for MSK and Specialist Services . Checking patient basic details are correct in system and up- dating any amendments.
Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
Surrey Downs Health and Care (SDHC) deliver care closer to peoples own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.
Surrey Downs Health And Care Has a Track Record Of Providing Person Centric Care That Goes Beyond Organisational Boundaries To Do What Is Best For The Individual. This Partnership Includes
The three GP federations representing practices that operate in the Surrey Downs area
CSH Surrey
Epsom and St Helier University Hospitals NHS Trust
Surrey Council County
We collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment.
Provide the day to day administrative activities to support at the location of Molesey Community Hospital for Specialist Services within Surrey Downs Health and Care including patient data processing, data entry, filing, photocopying, scanning etc, as agreed and required.
Be the non-clinical point of contact for patients, carers and others utilising and visiting Leatherhead Community Hospital, managing any enquiries when required and/or passed onto the relevant member of staff for action.
Respond to and manage unexpected events occurring within site/ front of house.
First point of contact for telephone calls and respond or cascade as appropriate. Forwarding messages to the appropriate person via written message process.
Undertake the booking, cancellation and rebooking of appointments for the service; checking patient basic details are correct in system and up- dating any amendments.
Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
This advert closes on Sunday 29 Dec 2024
We want to recruit hard-working, enthusiastic, flexible, friendly administrator to support our MSK and Specialist Service teams, primarily based in Leatherhead MSK Outpatients.
What You Have
Good interpersonal and communication skills with experience of dealing with people at a variety of levels
Strong organisational skills
Experience of delivering a wide range of administration tasks to a high standard
Experience of working within a team
Proven track record of delivering on objectives within a constantly changing environment
Ability to act on own initiative and work independently, where required
Strong IT & written skills for the regular use of electronic systems, including Word, Excel & Emis training will be given for Emis
Provide a high quality efficient administration service to support the smooth running of Specialist Services.
Work flexibly within the wider administration teams and SPA to deliver a services effectively with clinicians, team leaders.
Provide a high quality customer care first point of contact service using the telephone, email, written correspondence and or face to face. This may involve the delivery of reception, patient admissions and/or telephone helpline services as well as supporting the clinicians to co-ordinate their clinical workload.
Provide the day to day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning etc, as agreed and required.
Be the non-clinical point of contact for patients, carers and others utilising the service; managing any enquiries, problems or concerns when required and/or passed onto the relevant member of staff for action.
Respond to and manage unexpected events occurring within site/ front of house.
Retrieve messages from clinical team telephone answer machine, as agreed and forward to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry.
Ensure that mail is collected and despatched promptly.
Undertake the booking, cancellation and rebooking of appointments for MSK and Specialist Services . Checking patient basic details are correct in system and up- dating any amendments.
Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
Surrey Downs Health and Care (SDHC) deliver care closer to peoples own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.
Surrey Downs Health And Care Has a Track Record Of Providing Person Centric Care That Goes Beyond Organisational Boundaries To Do What Is Best For The Individual. This Partnership Includes
The three GP federations representing practices that operate in the Surrey Downs area
CSH Surrey
Epsom and St Helier University Hospitals NHS Trust
Surrey Council County
We collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment.
Provide the day to day administrative activities to support at the location of Molesey Community Hospital for Specialist Services within Surrey Downs Health and Care including patient data processing, data entry, filing, photocopying, scanning etc, as agreed and required.
Be the non-clinical point of contact for patients, carers and others utilising and visiting Leatherhead Community Hospital, managing any enquiries when required and/or passed onto the relevant member of staff for action.
Respond to and manage unexpected events occurring within site/ front of house.
First point of contact for telephone calls and respond or cascade as appropriate. Forwarding messages to the appropriate person via written message process.
Undertake the booking, cancellation and rebooking of appointments for the service; checking patient basic details are correct in system and up- dating any amendments.
Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
This advert closes on Sunday 29 Dec 2024
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Patient Services Administrator - Surrey Downs H&C Surrey Downs Health and Care:
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To work as a Patient Services Administrator in the UK, you will need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualifications typically required for this role:
Administrative Skills:
1. Organizational Skills: Ability to manage multiple tasks efficiently and maintain accurate records.
2. Attention to Detail: Precision in data entry and documentation to ensure patient information is correct.
3. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Communication Skills:
1. Verbal Communication: Strong ability to communicate clearly and compassionately with patients, families, and healthcare professionals.
2. Written Communication: Proficient in writing clear and concise emails, reports, and patient correspondence.
3. Interpersonal Skills: Ability to build rapport and empathize with patients, showing understanding and patience.
Technical Skills:
1. IT Proficiency: Competence in using electronic health record (EHR) systems, Microsoft Office (particularly Word and Excel), and scheduling software.
2. Data Entry: Skills in accurately inputting and managing patient data.
Customer Service Skills:
1. Problem-Solving: Ability to address patient inquiries and resolve issues effectively and sensitively.
2. Conflict Resolution: Skills to handle complaints and difficult situations professionally.
Knowledge and Qualifications:
1. Understanding of Healthcare Systems: Knowledge of how the NHS functions and the relevant policies and regulations.
2. Medical Terminology: Familiarity with medical language and terminology can be beneficial.
3. Educational Qualifications: While not always mandatory, having a background in healthcare administration or a related field can be advantageous.
Teamwork and Adaptability:
1. Team Collaboration: Ability to work well with others in a healthcare setting, fostering a team-oriented environment.
2. Adaptability: Flexibility to adapt to changing roles and responsibilities, as healthcare environments can be unpredictable.
Professionalism:
1. Confidentiality: Understanding the importance of maintaining patient confidentiality in accordance with legal and ethical standards.
2. Responsibility: Taking ownership of assigned tasks and being accountable for outcomes.
More from Epsom & St Helier NHS Trust
inLeatherhead
51.29640579223633 -0.33112001419067383 Leatherhead, England, United Kingdom 
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