Patient CoordinatorinMacclesfieldinMacclesfieldPUBLISHED SUN 30 MAR 2025
Opportunity to make a positive impact on patients' lives by providing compassionate and empathetic care.
Engagement in meaningful relationships with patients, enhancing their experience within the healthcare system.
Diverse responsibilities that combine patient interaction and administrative tasks, keeping the role dynamic and engaging.
Working for a reputable organization like CHEC, known for its innovative approaches in healthcare and commitment to quality services.
Excellent work environment focused on core values such as Caring, Passionate, Togetherness, Listening, and Focus.
Full-time permanent position with competitive salary, providing job security and financial stability.
Skill development opportunities through exposure to different internal systems and administrative practices.
Join Our Caring Team as a Patient Coordinator in Macclesfield!
Are you passionate about making a difference in people's lives? At Community Health and Eyecare (CHEC), we’re looking for a dedicated Patient Coordinator to be the friendly face of our service. You’ll be the right hand for our patients, providing compassionate support and ensuring their journey with us is as smooth as possible. Whether it’s taking calls or guiding them through their appointments, your natural empathy and excellent communication skills will shine in this rewarding role.
In our supportive environment, you’ll thrive while upholding our core values of Caring, Togetherness, and Listening. As a full-time member of our team, you’ll work with a diverse group of professionals who share your passion for exceptional care. If you’re self-motivated and have strong organisational skills, we want to hear from you! Join us at our state-of-the-art facility in Macclesfield and help us continue to provide outstanding ophthalmology and endoscopy services that patients can trust. Your contribution matters — apply today and take the next step in your career!
Opportunity to make a positive impact on patients' lives by providing compassionate and empathetic care.
Engagement in meaningful relationships with patients, enhancing their experience within the healthcare system.
Diverse responsibilities that combine patient interaction and administrative tasks, keeping the role dynamic and engaging.
Working for a reputable organization like CHEC, known for its innovative approaches in healthcare and commitment to quality services.
Excellent work environment focused on core values such as Caring, Passionate, Togetherness, Listening, and Focus.
Full-time permanent position with competitive salary, providing job security and financial stability.
Skill development opportunities through exposure to different internal systems and administrative practices.
Job Summary
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
Main duties of the job
Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality
About Us
Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
Date posted
18 March 2025
Pay scheme
Other
Salary
£22,500 a year
Contract
Permanent
Working pattern
Full-time
Reference number
CHE1054112
Job locations
Silkworks
Pickford St
Macclesfield
SK11 6HB
Job Description
Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Responsibilities
Job description Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Person Specification
Experience Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
CHEC
Address
Silkworks
Pickford St
Macclesfield
SK11 6HB
Employer's website
www.jobsincare.com/job/jbliyP23 (Opens in a new tab)
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
Main duties of the job
Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality
About Us
Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
Date posted
18 March 2025
Pay scheme
Other
Salary
£22,500 a year
Contract
Permanent
Working pattern
Full-time
Reference number
CHE1054112
Job locations
Silkworks
Pickford St
Macclesfield
SK11 6HB
Job Description
Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Responsibilities
Job description Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Person Specification
Experience Essential
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
CHEC
Address
Silkworks
Pickford St
Macclesfield
SK11 6HB
Employer's website
www.jobsincare.com/job/jbliyP23 (Opens in a new tab)
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Patient Coordinator:
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Working as a Patient Coordinator in the UK involves a combination of clinical knowledge, administrative skills, and strong interpersonal abilities. Here are some key skills and qualifications you may need:
Essential Skills:
1. Communication Skills:
- Ability to communicate effectively with patients, healthcare professionals, and administrative staff.
- Strong verbal and written communication skills for documentation and patient interactions.
2. Organizational Skills:
- Ability to manage multiple tasks efficiently, schedule appointments, and maintain patient records.
- Strong attention to detail to ensure accurate information is provided and recorded.
3. Empathy and Compassion:
- Understanding and addressing patient concerns with sensitivity and care.
- Ability to build rapport with diverse patient populations.
4. Problem-Solving Skills:
- Ability to handle unexpected situations or patient inquiries effectively.
- Critical thinking to assess needs and provide appropriate solutions.
5. Customer Service Skills:
- Providing patients with a positive experience and addressing their needs promptly.
- Managing patient expectations and resolving complaints professionally.
6. Teamwork:
- Ability to work collaboratively with healthcare professionals including doctors, nurses, and administrative staff.
7. Technical Skills:
- Proficiency in using healthcare software systems for scheduling, patient records, and billing.
- Familiarity with electronic health records (EHR) systems.
8. Knowledge of Healthcare Regulations:
- Understanding of relevant healthcare policies, patient confidentiality (e.g., GDPR), and local NHS regulations.
Qualifications:
1. Educational Background:
- A qualification in healthcare, administration, or a related field is often preferred, such as a diploma or degree in healthcare management, nursing, or business administration.
2. Experience:
- Previous experience in a healthcare setting, especially in administrative or patient-facing roles, can be beneficial.
3. Certification:
- Although not always required, certifications related to patient coordination or healthcare administration may enhance your qualifications.
Additional Skills:
- Time Management: Ability to prioritize tasks effectively in a busy healthcare environment.
- Cultural Competency: Understanding and respecting diverse cultural backgrounds to provide better patient care.
- Resilience: Ability to cope with the emotional demands of working in a healthcare environment.
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