Admissions Booking OfficerinSt HelensinSt HelensPUBLISHED SUN 16 MAR 2025

Job Summary

The Admissions Department provides an operational service for St Helens & Knowsley NHS Trust and other external Trusts. The Admissions Department co-ordinates the admissions of patients to the pre-operative assessment unit and elective admission wards for scheduled operations and procedures. This data is captured on a variety of computerised systems.

Main duties of the job

To co-ordinate the admission of patients to the pre-operative assessment unit and elective admissions wards. To schedule operations ensuring that an efficient, timely and patient focused service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution.

About Us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements

• Rated Outstanding by CQC Inspection August 2
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
  
  

Date posted

12 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,to £25,674 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

409-7

Job locations

St Helens Hospital

Marshalls Cross Road

St Helens

WA93DA

Job Description

Job responsibilities

KEY DUTIES

• Enter patient Admission Listing forms accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the waiting list entry is attached to the correct 18 week pathway with appropriate operation code.
• To deal with pending elective admissions and cancellations, liaising with all relevant staff (including Consultants, Bed Managers, Theatre and Ward staff). Escalating any issues/breaches to the Team Leader/Assistant Directorate Manager.
• Meet/liaise with Consultants on a regular basis in order to manage waiting lists effectively whilst working within the Department of Health guidelines. Be responsible for updating accurately both electronic and paper diaries.
• Independently compile theatre lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and Opera.
• Liaise with the Capacity Manager and/or Directorate Managers to ensure theatre sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into theatre session.
• Book patient appointments for pre-operative assessments using the PAS system and identify the type of pre-operative assessment required. Obtain relevant reports/ information and request case notes. Update pre-operative assessment clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional pre-operative assessment clinics.
• Liaise with the pre-operative assessment clinic regarding impending admissions, outcome of anaesthetic referrals or medical issues, prior to dating patients for surgery.
• Update the PAS system and Opera systems with all information/special requirements following patients attending the pre-operative assessment clinics.
• Order interpreters for patients attending pre-operative assessments, enhanced recovery programme clinics and admission for surgery by e-mail.
• To arrange patient admissions by telephone/letter ensuring that patients are offered a choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution.
• Order all necessary equipment for the planned operations via Theatre Materials Management Department.
• Responsible for informing the Radiology Department of patients due to be admitted for elective surgery within 48 hours who will require X-ray.
• When arranging paediatric admissions check anaesthetic cover (paediatric anaesthetists required) and ensure enough paediatric beds are available for that particular admission date.
• Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner the reasons for a cancellation. To follow the correct procedures and processes for all cancelled admissions and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues.
• Complete reminder service one week in advance for elective admissions to reduce DNAs and ensure full utilisation of theatre sessions.
• Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding waiting list enquires. Significant conversations including outcomes are to be recorded