Customer Service Advisor (CSA) inAberdeen inAberdeen PUBLISHED
SUN 5 JAN 2025
Opportunity to work with a leading Source-to-Pay software provider, gaining valuable industry experience.
Engage with a diverse range of clients, including public authorities and private organizations, enhancing communication skills.
Support the government portals department, contributing to public sector procurement processes and compliance.
Contribute to customer retention efforts, which provides a sense of accomplishment and fosters strong professional relationships.
Flexibility in working hours, promoting a healthy work-life balance.
Comprehensive benefits package, including healthcare and wellness support, prioritizing employee wellbeing.
Involvement in continuous improvement initiatives, allowing for personal growth and the development of new skills.
Proactis is seeking a Customer Service Advisor (CSA) for its Aberdeen office, specifically within the government portals department. The main responsibility of the CSA is to provide exceptional helpline support for procurement portals, addressing queries from publishing authorities and suppliers while ensuring compliance with UK public procurement standards. The role also emphasises maintaining relationships with paying customers on the “myTenders” private portal to enhance customer retention. Key duties include responding to support requests, performing back office operations, and assisting in the continuous improvement of products and services.
Candidates should possess a minimum of 12 months of experience in a customer service role, with strong communication skills and familiarity with meeting targets and KPIs. Additional qualifications include knowledge of UK procurement legislation, experience with the tendering process, and the ability to work collaboratively within a team. The position offers a competitive salary and various benefits, such as flexible working hours, healthcare coverage, and employee discounts.
Candidates should possess a minimum of 12 months of experience in a customer service role, with strong communication skills and familiarity with meeting targets and KPIs. Additional qualifications include knowledge of UK procurement legislation, experience with the tendering process, and the ability to work collaboratively within a team. The position offers a competitive salary and various benefits, such as flexible working hours, healthcare coverage, and employee discounts.
Company Description
Proactis is a leading Source-to-Pay software solution provider for organisations across a range of service-led industries.
The position we are recruiting for is based in it's Aberdeen office for the government portals department.
Job Description
The primary purpose of the Customer Service Advisor (CSA) role is to provide a helpline service to the procurement portals hosted by Proactis, responding to incoming queries from publishing authorities and suppliers, as well as processing and publishing submitted tender notices, ensuring that they comply with UK public procurement guidelines.
In addition, the CSA develops and maintains relationships with our paying customers on our private portal “myTenders,” with the aim of maximising customer retention levels. The CSA supports our customers by maintaining the customer care process, performing administration duties to ensure the efficient delivery of the service and providing general guidance and advice.
Main duties will include:
At least 12 months experience working in a Customer Service environment.
Experience of being comfortable working in an environment that utilises targets and KPIs.
Highly developed telephone & email communication and computer skills, and ability to use web based systems.
Ability to work as part of a team and a willingness to share opinions and ideas.
Knowledge of UK legislation relating to public sector procurement and experience of issues relating to procurement and in particular the tendering process.
Additional Information
We offer competitive salary and a rage of benefits such as:
Proactis is a leading Source-to-Pay software solution provider for organisations across a range of service-led industries.
The position we are recruiting for is based in it's Aberdeen office for the government portals department.
Job Description
The primary purpose of the Customer Service Advisor (CSA) role is to provide a helpline service to the procurement portals hosted by Proactis, responding to incoming queries from publishing authorities and suppliers, as well as processing and publishing submitted tender notices, ensuring that they comply with UK public procurement guidelines.
In addition, the CSA develops and maintains relationships with our paying customers on our private portal “myTenders,” with the aim of maximising customer retention levels. The CSA supports our customers by maintaining the customer care process, performing administration duties to ensure the efficient delivery of the service and providing general guidance and advice.
Main duties will include:
- Respond to incoming customer support requests effectively and efficiently, and answer phone calls within agreed SLAs. You will be talking to public authorities and private organisation which use our portals.
- Perform back office, general operations and administrative duties required to support the effective operation of the Portals service. This will include responding to Contact us requests, e-mail, check to insure ports are operating as expected, release support as needed.
- Provide support to the Portals Manager to identify and implement opportunities for continuous improvement in our products, processes and systems to improve work practices and customer satisfaction/retention.
- Support other members of the Portals team as required to ensure the team effectively manages customer workload and achieves its KPIs
At least 12 months experience working in a Customer Service environment.
Experience of being comfortable working in an environment that utilises targets and KPIs.
Highly developed telephone & email communication and computer skills, and ability to use web based systems.
Ability to work as part of a team and a willingness to share opinions and ideas.
Knowledge of UK legislation relating to public sector procurement and experience of issues relating to procurement and in particular the tendering process.
Additional Information
We offer competitive salary and a rage of benefits such as:
- Flexible working
- Health care cover
- Westfield Health cover to support our employee wellbeing
- Pension
- Access to the website with various discounts
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inAberdeen
57.1498908996582 -2.093752861022949 Aberdeen, Scotland, United Kingdom 
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