Velindre University NHS Trust rclrbcHm
Opportunity to contribute to high-quality service delivery at Velindre Cancer Centre, positively impacting patient care.
Flexible working patterns available, promoting a healthy work-life balance for staff.
Gain valuable experience in a healthcare setting, enhancing career prospects and professional development.
Be part of a dedicated team that values accountability, caring, and dynamic service delivery.
Excellent verbal communication skills developed through considerable patient contact, aiding in personal skill enhancement.
Role involves autonomy and self-management, allowing individuals to develop strong organizational skills.
The Outpatient Appointment Coordinator at Velindre University NHS Trust in Cardiff is responsible for delivering a high-quality service within the Outpatient Service Appointment Booking Team. The role involves managing all outpatient activities efficiently, including the booking and processing of new patient, follow-up, and pre-treatment appointments, while adhering to clinical instructions and departmental processes. The coordinator will primarily work independently, handle considerable patient contact via telephone, and must exhibit excellent communication skills to address patient inquiries, complaints, and concerns empathetically.
This fixed-term position for 12 months requires a candidate with prior experience in NHS Wales Patient Administration Systems and a strong understanding of outpatient pathways. Successful applicants will possess good organisational abilities and the capacity to prioritize tasks amid rapidly changing demands. While the ability to speak Welsh is desirable, it is not mandatory, making the role accessible to a broader range of candidates. The salary for the position ranges from £26,928 to £29,551 per annum.
This fixed-term position for 12 months requires a candidate with prior experience in NHS Wales Patient Administration Systems and a strong understanding of outpatient pathways. Successful applicants will possess good organisational abilities and the capacity to prioritize tasks amid rapidly changing demands. While the ability to speak Welsh is desirable, it is not mandatory, making the role accessible to a broader range of candidates. The salary for the position ranges from £26,928 to £29,551 per annum.
Job Summary
The individual will play a key role in delivering a high quality service at Velindre Cancer Centre. The post holder will work within the Outpatient Service Appointment Booking Team ensuring that all outpatient activity is managed accurately and in a timely manner to support and manage the patient pathway in line with clinical instruction and departmental processes.
Responsible for booking, processing and monitoring outpatient activity, including new patient, follow-up and pre- treatment appointments in conjunction with scheduling of blood tests etc based on clinical request.
Using self management to manage and prioritise time and workload, working primarily independently and on own initiative with minimal supervision to carry out the duties of the post working closely and communicating effectively and working closely with the other members of clinical and administrative teams. Being able to organise workload without supervision, adapting daily work plan to meet rapidly changing priorities where the workload is unpredictable.
The post will require considerable patient contact (by telephone) therefore excellent verbal communication skills are required.
This post is fixed term/secondment for 12 months, due to meet the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Main duties of the job
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more www.jobsincare.com/job/jblizAqb posted
10 January 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,928 to £29,551 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Part-time, Flexible working
Reference number
120-AC753-
Job locations
Velindre Cancer Centre
Velindre Road, Whitchurch
Cardiff
CF14 2TL
Job Description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Responsibilities
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person Specification
Qualifications
Qualifications and Knowledge Essential
The individual will play a key role in delivering a high quality service at Velindre Cancer Centre. The post holder will work within the Outpatient Service Appointment Booking Team ensuring that all outpatient activity is managed accurately and in a timely manner to support and manage the patient pathway in line with clinical instruction and departmental processes.
Responsible for booking, processing and monitoring outpatient activity, including new patient, follow-up and pre- treatment appointments in conjunction with scheduling of blood tests etc based on clinical request.
Using self management to manage and prioritise time and workload, working primarily independently and on own initiative with minimal supervision to carry out the duties of the post working closely and communicating effectively and working closely with the other members of clinical and administrative teams. Being able to organise workload without supervision, adapting daily work plan to meet rapidly changing priorities where the workload is unpredictable.
The post will require considerable patient contact (by telephone) therefore excellent verbal communication skills are required.
This post is fixed term/secondment for 12 months, due to meet the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Main duties of the job
- Responsible for the provision of a comprehensive day to day outpatient booking, processing and scheduling service for patients referred to Velindre Cancer Centre. This includes new patient, follow-up and pre treatment outpatient appointments, agreeing appointment dates and times with patients over the telephone and sending out appointment letters, test request forms and information booklets promptly.
- To ensure that the booked outpatient appointment is made as per clinical instruction.
- To communicate effectively with empathy and confidentiality when speaking with patients
- Deal with telephone calls relating to outpatient appointments, complaints and concerns, for example - responding to unhappy patients who have had clinic appointments rescheduled due to consultants' unavailability or responding to anxious patients who are worried about their appointment/ treatment
- Ensuring attention to detail when booking appointments, checking patient are booked into the correct slots and the correct information is sent regarding where, when and how to attend (ie face to face or virtually).
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more www.jobsincare.com/job/jblizAqb posted
10 January 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,928 to £29,551 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Part-time, Flexible working
Reference number
120-AC753-
Job locations
Velindre Cancer Centre
Velindre Road, Whitchurch
Cardiff
CF14 2TL
Job Description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Responsibilities
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person Specification
Qualifications
Qualifications and Knowledge Essential
- Educated to HNC/HND/Diploma level standard of Education
- Demonstrate good knowledge of outpatient pathways and activity classification
- Knowledge of Welsh Patient Administration System
- Knowledge of Welsh Clinical Portal
- Knowledge of the NHS Welsh Data Dictionary
- Essential knowledge of the pathway acquired through experience
- Experience of NHS Wales Patient Administration Systems
- Experience of Data Protection and Confidentiality
- Experience of working in a hospital environment or NHS organisation
- Proven interpersonal and communication skills
- Excellent Telephone manner and Customer Care skills
- Ability to effectively prioritise
- Good Organisational skills
- Excellent communication skills both verbal and written
- Welsh Language skills are desirable levels 1 to 5
- Educated to HNC/HND/Diploma level standard of Education
- Demonstrate good knowledge of outpatient pathways and activity classification
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More about CANCER
Cancer remains one of the most significant health challenges in the United Kingdom, impacting millions of lives each year. According to Cancer Research UK, nearly one in two people in the UK will be diagnosed with cancer at some point in their lifetime, highlighting the pervasive nature of this disease. Learn more...
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