Care Home Administrator inFontwell inFontwell PUBLISHED
SAT 4 JAN 2025
Barchester Healthcare r3T39vM
Opportunity to support a high-quality care environment, enhancing the lives of residents and their families.
Rewarding Excellence bonus that financially incentivizes high performance and successful inspections.
Ability to engage with the community and promote the care home’s positive reputation and occupancy.
Access to various employee benefits, including extensive retail and leisure discounts to enhance work-life balance.
Supportive management structure providing opportunities for professional development and career progression.
Work in a respected organisation recognized as one of the best companies to work for in the UK.
Barchester Healthcare is seeking an experienced Care Home Administrator for their Fontwell location, tasked with supporting the General Manager in ensuring the efficient operation of the care home. This multifaceted role includes managing customer experience, HR functions, recruitment, payroll, finance, and supervising junior administrative staff. The ideal candidate should possess strong IT skills, excellent organisational abilities, and be capable of leading others while fostering a positive environment for residents, staff, and visitors.
Responsibilities involve managing inquiries and tours for prospective families, handling feedback from residents and their families, assisting in staff recruitment and onboarding, and overseeing payroll and employee records. The candidate should have experience in a customer-facing role, HR administration, and a keen attention to detail. Benefits of the role include a rewarding bonus scheme for quality inspections, referral bonuses, access to various discounts, and opportunities for career progression in a supportive environment.
Responsibilities involve managing inquiries and tours for prospective families, handling feedback from residents and their families, assisting in staff recruitment and onboarding, and overseeing payroll and employee records. The candidate should have experience in a customer-facing role, HR administration, and a keen attention to detail. Benefits of the role include a rewarding bonus scheme for quality inspections, referral bonuses, access to various discounts, and opportunities for career progression in a supportive environment.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
Responsibilities
Promote a warm and welcoming environment for residents, staff and visitors
Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
Drive the occupancy and reputation of the Care Home as part of a community engagement team
Support resident and family feedback with a focus on customer care
Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
Payroll preparation for home based staff
Provide advice and guidance to employees on queries using the HR tools and resources available
Ensure that all personal files are stored securely
Attend meetings and produce accurate notes and minutes where required
Ensure all rotas are complete
Manage safe contents, petty cash, and resident fund accounts
Update ad-hoc training, supervisions, and appraisals on staff records
Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
Experience in a customer facing role
Previous involvement in HR administration and recruitment
High level of attention to detail and the ability to prioritise
Proficient user of Microsoft- specifically Word, Excel and Outlook
CIPD qualification would be beneficial
Rewards And Benefits
Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
Confidential and free access to counselling and legal services
Tax code review service, where we will check that you are on the right code and paying the right level of tax
Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
7766 #TJ
You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
Responsibilities
Promote a warm and welcoming environment for residents, staff and visitors
Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
Drive the occupancy and reputation of the Care Home as part of a community engagement team
Support resident and family feedback with a focus on customer care
Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
Payroll preparation for home based staff
Provide advice and guidance to employees on queries using the HR tools and resources available
Ensure that all personal files are stored securely
Attend meetings and produce accurate notes and minutes where required
Ensure all rotas are complete
Manage safe contents, petty cash, and resident fund accounts
Update ad-hoc training, supervisions, and appraisals on staff records
Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
Experience in a customer facing role
Previous involvement in HR administration and recruitment
High level of attention to detail and the ability to prioritise
Proficient user of Microsoft- specifically Word, Excel and Outlook
CIPD qualification would be beneficial
Rewards And Benefits
Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
Confidential and free access to counselling and legal services
Tax code review service, where we will check that you are on the right code and paying the right level of tax
Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
7766 #TJ
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