Customer Service Advisor inAberdeen inAberdeen PUBLISHED
SAT 18 JAN 2025
Opportunity to provide personal and empathetic customer service, making each customer feel valued.
No prior banking experience is required, allowing individuals from various backgrounds to apply.
Comprehensive training provided, ensuring all employees are equipped with the necessary skills and knowledge.
Work within a supportive team environment that fosters collaboration and collective success.
Competitive salary of £25,500 per annum with scheduled hours that promote work-life balance.
Engagement with multiple communication channels enhances versatility and professional development.
Barclays is seeking a Customer Service Advisor in Aberdeen, serving as the first point of contact for customers. This role involves providing support and guidance to ensure customers feel valued, with a focus on delivering excellent service through empathy and understanding. No prior banking experience is required, as full training will be provided. The position entails working 35 hours a week, typically covering shifts from 8 am to 8 pm, Monday to Saturday, with a salary of £25,500 per annum.
The primary responsibilities include addressing customer queries across multiple communication channels, collaborating with internal teams, and complying with regulatory requirements. The successful candidate will engage in building relationships with customers and stakeholders, ensuring accurate execution of transactions, and enhancing the bank's digital capabilities. Individuals are expected to uphold Barclays' core values of Respect, Integrity, Service, Excellence, and Stewardship, while embodying a mindset that empowers, challenges, and drives performance.
The primary responsibilities include addressing customer queries across multiple communication channels, collaborating with internal teams, and complying with regulatory requirements. The successful candidate will engage in building relationships with customers and stakeholders, ensuring accurate execution of transactions, and enhancing the bank's digital capabilities. Individuals are expected to uphold Barclays' core values of Respect, Integrity, Service, Excellence, and Stewardship, while embodying a mindset that empowers, challenges, and drives performance.
Step into the role of a Customer Service Advisor, where you’ll be the first point of contact for our customers. You will provide help and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service.
Full training will be provided, and you will be placed within a supportive team who will guide you to ensure you have everything you need to succeed as a Customer Service Advisor. No banking experience is needed just a can-do approach. You will be working in the branch 5 days a week on a salary of £25,500 per annum.
Typical working Pattern, 35 hours a week covering shifts between 8am-8pm Monday to Saturday.
The successful candidate for this role will be required to sign a Barclays Monday to Sunday 7am to 11pm contract.
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
Full training will be provided, and you will be placed within a supportive team who will guide you to ensure you have everything you need to succeed as a Customer Service Advisor. No banking experience is needed just a can-do approach. You will be working in the branch 5 days a week on a salary of £25,500 per annum.
Typical working Pattern, 35 hours a week covering shifts between 8am-8pm Monday to Saturday.
The successful candidate for this role will be required to sign a Barclays Monday to Sunday 7am to 11pm contract.
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
- Collaboration across multiple digital channels to personalise each interaction with a customer.
- Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
- Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
- Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
- Support teams within the business operations function as needed, including risk management, compliance and collections.
- Comply with all regulatory requirements and internal policies related to customer care.
- To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
- Make judgements based on practise and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
- Build relationships with stakeholders/ customers to identify and address their needs.
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Useful skills for a Customer Service Advisor:
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To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:
1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.
2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.
3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.
4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.
5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.
6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.
7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.
8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.
9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.
10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.
11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.
12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.
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