Patient Co-Ordinator inMilton Keynes inMilton Keynes PUBLISHED
TUE 14 JAN 2025
Impactful Role, As the first point of contact for patients, you directly contribute to their care experience, making a positive difference in their journey.
Emotional Fulfillment, The opportunity to support patients who may be emotional or distressed allows you to use your empathy and care in a meaningful way.
Skill Development, The role provides a platform to enhance communication, organizational, and interpersonal skills, valuable assets for any career.
Team Environment, Working within an established group like CHEC means you are part of a team that values caring, passion, togetherness, listening, and focus.
Career Stability, The position is permanent with a competitive salary of £22,500, offering financial security and potential for growth.
Advanced Facilities, Being part of a service provider with state-of-the-art surgical centers provides pride in working in a top-notch health care environment.
The role of Patient Co-Ordinator at CHEC in Milton Keynes focuses on providing exceptional support to patients as the primary point of contact, managing inbound and outbound communications regarding appointments. Key responsibilities include maintaining high standards of patient care, handling sensitive situations with empathy and tact, and ensuring data quality and patient confidentiality. The position requires strong communication skills, attention to detail, proficiency in Microsoft Office, and the ability to adapt to new systems independently.
CHEC is an independent service provider specializing in Ophthalmology and Endoscopy, committed to delivering high-quality care through NHS partnerships. Candidates should demonstrate a genuine care for patients, excellent organisational abilities, and a self-starter mentality. The position is full-time, permanent, and offers a salary of £22,500 per year. Applicants must undergo a Disclosure and Barring Service check and hold current UK professional registration.
CHEC is an independent service provider specializing in Ophthalmology and Endoscopy, committed to delivering high-quality care through NHS partnerships. Candidates should demonstrate a genuine care for patients, excellent organisational abilities, and a self-starter mentality. The position is full-time, permanent, and offers a salary of £22,500 per year. Applicants must undergo a Disclosure and Barring Service check and hold current UK professional registration.
Job Summary
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
Main duties of the job
Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality
About Us
Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
Date posted
31 December 2024
Pay scheme
Other
Salary
£22,500 a year
Contract
Permanent
Working pattern
Full-time
Reference number
CHE106
Job locations
1 Pitfield Lane, Kiln Farm
Milton Keynes
MK11 3LW
Job Description
Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Responsibilities
Job description Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Person Specification
Experience Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
CHEC
Address
1 Pitfield Lane, Kiln Farm
Milton Keynes
MK11 3LW
Employer's website
www.jobsincare.com/job/jblizXuR (Opens in a new tab)
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
Main duties of the job
Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality
About Us
Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
Date posted
31 December 2024
Pay scheme
Other
Salary
£22,500 a year
Contract
Permanent
Working pattern
Full-time
Reference number
CHE106
Job locations
1 Pitfield Lane, Kiln Farm
Milton Keynes
MK11 3LW
Job Description
Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Responsibilities
Job description Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Person Specification
Experience Essential
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
CHEC
Address
1 Pitfield Lane, Kiln Farm
Milton Keynes
MK11 3LW
Employer's website
www.jobsincare.com/job/jblizXuR (Opens in a new tab)
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inMilton Keynes
52.04062271118164 -0.7594171166419983 Milton Keynes, England, United Kingdom 
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