Patient Co-OrdinatorinWorthinginWorthingPUBLISHED THU 20 MAR 2025
Opportunity to build meaningful relationships with patients and provide compassionate care.
First point of contact for patients, allowing for a positive and lasting impact on their experience.
Work in a supportive environment with shared core values focused on caring, togetherness, and listening.
Gain valuable experience in communication, empathy, and organizational skills within a healthcare setting.
Full-time, permanent position with a competitive salary of £23,500 per year.
Chance to work with a well-respected independent service provider specialized in Ophthalmology and Endoscopy.
Engage in a dynamic job role with diverse tasks, including administration and patient support, enhancing personal and professional growth.
Are you a compassionate individual who thrives on nurturing relationships and making a real difference in people's lives? CHEC in Worthing is delighted to invite applications for the role of Patient Co-Ordinator. Here, you’ll become the friendly first point of contact for our patients, guiding them through their healthcare journey with warmth and understanding. Your empathetic communication skills will shine as you handle calls, provide vital information about our services, and offer reassurance to those in need - especially during their moments of distress.
At CHEC, we value the dedication and passion of our team. As part of an independent healthcare provider, you’ll join a supportive environment where our core values of Caring, Passionate, Togetherness, Listening, and Focus shape every interaction. You’ll manage administrative tasks with flair while ensuring the highest standards of patient care. If you have a natural ability to empathise, excellent telephone communication skills, and thrive on organisation, we’d love to hear from you. Together, let’s create a remarkable care experience for our patients in Worthing!
At CHEC, we value the dedication and passion of our team. As part of an independent healthcare provider, you’ll join a supportive environment where our core values of Caring, Passionate, Togetherness, Listening, and Focus shape every interaction. You’ll manage administrative tasks with flair while ensuring the highest standards of patient care. If you have a natural ability to empathise, excellent telephone communication skills, and thrive on organisation, we’d love to hear from you. Together, let’s create a remarkable care experience for our patients in Worthing!
Opportunity to build meaningful relationships with patients and provide compassionate care.
First point of contact for patients, allowing for a positive and lasting impact on their experience.
Work in a supportive environment with shared core values focused on caring, togetherness, and listening.
Gain valuable experience in communication, empathy, and organizational skills within a healthcare setting.
Full-time, permanent position with a competitive salary of £23,500 per year.
Chance to work with a well-respected independent service provider specialized in Ophthalmology and Endoscopy.
Engage in a dynamic job role with diverse tasks, including administration and patient support, enhancing personal and professional growth.
Job Summary
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
Main duties of the job
Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality
About Us
Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
Date posted
18 March 2025
Pay scheme
Other
Salary
£23,500 a year
Contract
Permanent
Working pattern
Full-time
Reference number
CHE1
Job locations
105-109 Montague Street,
Worthing,
BN11 3BN
Job Description
Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Responsibilities
Job description Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Person Specification
Experience Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
CHEC
Address
105-109 Montague Street,
Worthing,
BN11 3BN
Employer's website
www.jobsincare.com/job/jblizsiS (Opens in a new tab)
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
Main duties of the job
Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality
About Us
Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
Date posted
18 March 2025
Pay scheme
Other
Salary
£23,500 a year
Contract
Permanent
Working pattern
Full-time
Reference number
CHE1
Job locations
105-109 Montague Street,
Worthing,
BN11 3BN
Job Description
Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Responsibilities
Job description Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Person Specification
Experience Essential
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
CHEC
Address
105-109 Montague Street,
Worthing,
BN11 3BN
Employer's website
www.jobsincare.com/job/jblizsiS (Opens in a new tab)
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Patient Co-Ordinator:
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To work as a Patient Coordinator in the UK, you will need a combination of both hard and soft skills. Here are some of the key competencies that are typically required:
Essential Skills:
1. Communication Skills:
- Clear verbal and written communication abilities to interact effectively with patients, healthcare professionals, and administrative staff.
- Empathy and active listening to understand and address patient concerns.
2. Organization and Time Management:
- Ability to manage multiple tasks efficiently, including scheduling appointments, managing patient records, and following up on patient interactions.
- Prioritization skills to handle urgent cases and routine tasks effectively.
3. Customer Service Skills:
- A strong customer service orientation to provide an excellent experience for patients.
- Problem-solving skills to resolve patient issues and complaints amicably.
4. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, patient management systems) and administrative procedures.
- Data entry skills for maintaining accurate patient records.
5. Attention to Detail:
- Ensuring that all information, documentation, and processes are handled accurately to avoid errors.
6. Knowledge of Healthcare Systems:
- Understanding of healthcare terminology and the UK healthcare system, including NHS procedures and policies.
7. Teamwork:
- Ability to work collaboratively with various healthcare professionals, including doctors, nurses, and administrative staff.
Desirable Skills:
1. Conflict Resolution:
- Skills to handle disagreements or misunderstandings in a constructive manner.
2. Cultural Competency:
- Sensitivity to diverse backgrounds and the ability to communicate effectively with patients from various cultural contexts.
3. IT Skills:
- Familiarity with electronic health record (EHR) systems and other healthcare technologies used for patient management.
4. Basic Medical Knowledge:
- Understanding of common medical issues, treatment options, and healthcare processes to assist patients effectively.
5. Project Management:
- Organizing patient-oriented initiatives or programs that improve service delivery.
6. Confidentiality Awareness:
- Understanding the importance of data protection and patient confidentiality (e.g., GDPR compliance).
Qualifications:
While a specific qualification may not be mandatory, having a background in healthcare administration, business administration, or a related field can be advantageous. Experience or training in a clinical or administrative role within a healthcare setting can also be beneficial.
Training and Experience:
- Previous Experience: Working as a receptionist, administrative assistant, or in customer service roles can provide relevant experience.
- Training Programs: Some institutions offer specific training courses for patient coordination or healthcare administration that can enhance your skills and employability.
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