Telephony Clerk inWest Midlands inWest Midlands PUBLISHED
SAT 4 JAN 2025
Opportunity to make a significant impact on patient care and customer service within a supportive team environment.
Flexible working hours, including Saturday morning rotations, promoting a healthy work-life balance.
Access to a comprehensive benefits package, ensuring staff feel valued and supported.
Extensive training and development opportunities, including paid mandatory training and career progression pathways.
Part of a reputable and multi-award-winning NHS organisation known for its passion for caring.
Work in a vibrant health board serving a diverse population, enhancing community health services.
Aneurin Bevan University Health Board is seeking a Telephony Clerk to join their team at St Woolos Hospital, focusing on delivering high-quality patient care in the Outpatient Departments or the Referral & Booking Centre. The ideal candidate should possess strong communication and organisational skills, attention to detail, and the ability to perform well under pressure. Responsibilities include greet patients, managing appointments, processing referrals, updating waiting lists, and maintaining professional communication with both patients and staff. Experience in reception or customer service is preferred, and proficiency in Welsh is essential for the role.
The Health Board, recognized for its commitment to care, offers a supportive work environment with extensive training opportunities, flexible working arrangements, and a comprehensive benefits package. This role is part of an organisation that aims to enhance community care while maintaining high standards in hospital services, making it an excellent opportunity for those wishing to advance their careers in healthcare.
The Health Board, recognized for its commitment to care, offers a supportive work environment with extensive training opportunities, flexible working arrangements, and a comprehensive benefits package. This role is part of an organisation that aims to enhance community care while maintaining high standards in hospital services, making it an excellent opportunity for those wishing to advance their careers in healthcare.
An exciting opportunity has arisen to join our busy and supportive team at St Woolos Hospital, working in either the Outpatient Departments or the Referral & Booking Centre. We are seeking dedicated individuals to play a vital role in delivering high-quality patient care.
Excellent communication and organisational skills
Key Responsibilities
The ability to speak Welsh is Essential for this post; Welsh and/or English speakers are equally welcome to apply.
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Excellent communication and organisational skills
- Strong attention to detail
- Ability to work well under pressure and meet deadlines
- Flexible approach to work, including Saturday morning rotations
- Team player with the capacity to work independently
- Previous reception or customer service experience preferred
Key Responsibilities
- Greet and assist patients in person or via telephone
- Schedule, amend, and cancel appointments
- Process referrals, clinic outcomes and update waiting lists
- Maintain professional communication with patients and staff
- Contribute to the efficient operation of our reception and booking services
The ability to speak Welsh is Essential for this post; Welsh and/or English speakers are equally welcome to apply.
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
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