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An exciting opportunity has arisen to join our dynamic team within Gynaecology Ward at The Princess Royal Hospital, Telford.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this demanding role. Duties will include answering the telephone, filing, using the new care flow system and booking appointments therefore a good telephone manner, confidence and a positive helpful manner is essential.
The post holder will be expected to provide clerical, administrative and information technology help to medical, nursing and other staff in relation to the patients being cared for within the Unit.
Training will be provided for the successful candidate.
- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
- Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
- Answer the telephone, responding to questions or requests as appropriate.
- Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters).
- Make outpatient referrals as requested by nursing staff.
- Notify Pathology of urgent blood specimens when requested by nursing staff.
- Request and collect (or deliver when requested) notes and x-rays from various departments.
- Order transport for patients as requested by nursing staff, competing appropriate paperwork.
- Ensure records are sent from the ward correctly compiled and completed following patient discharge.
- Report identified maintenance defects to engineers, competing appropriate paperwork.
For full duties and responsibilities please refer to the attached document entitled Job Description.
An exciting opportunity has arisen to join our dynamic team within Gynaecology Ward at The Princess Royal Hospital, Telford.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this demanding role. Duties will include answering the telephone, filing, using the new care flow system and booking appointments therefore a good telephone manner, confidence and a positive helpful manner is essential.
The post holder will be expected to provide clerical, administrative and information technology help to medical, nursing and other staff in relation to the patients being cared for within the Unit.
Training will be provided for the successful candidate.
- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
- Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
- Answer the telephone, responding to questions or requests as appropriate.
- Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters).
- Make outpatient referrals as requested by nursing staff.
- Notify Pathology of urgent blood specimens when requested by nursing staff.
- Request and collect (or deliver when requested) notes and x-rays from various departments.
- Order transport for patients as requested by nursing staff, competing appropriate paperwork.
- Ensure records are sent from the ward correctly compiled and completed following patient discharge.
- Report identified maintenance defects to engineers, competing appropriate paperwork.
About us
For full duties and responsibilities please refer to the attached document entitled Job Description.
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