Operations Manager inDartington inDartington PUBLISHED 12 NOV 2024

Children and Family Health Devon (CFHD) is the place to be! We have developed an innovative, integrated model of childrens community services and now looking to appoint enthusiastic individuals to join our friendly and dedicated locality and county-wide professional teams.

As a large community service, you will be joining a strong, enthusiastic and supportive group of professionals who will be your peers, your phone a friend network and your inspiring colleagues. This provides a real sense of professional collaboration at work, that will be an asset to your daily work, your career development and your support network.

Our Mood, Emotions and Relationships (MERs) Pathway is a county wide pathway with care being delivered locality hubs. Its an exciting time of change in CFHD as we mobilise needs-led pathways under an iThrive framework. We are passionate about our work and are committed to providing high quality services across Devon to improve outcomes for children and young people.

We are seeking an experienced and compassionate senior manager to join us as a full time Operational Manager for the Torbay and South Devon MERs team. You will work closely with the Clinical Lead to ensure the high quality and safe delivery of services from both a clinical and operational perspective. You will also work closely with the other operational managers and clinical leads within the MERs pathway and across our integrated pathways.

We would love to hear from compassionate and enthusiastic managers who can bring their experience and knowledge managing and leading teams during this exciting period of change and transformation. You will supervise and manage others, ensuring the service responds in a timely way to meet the needs of children, young people and families with complex social, emotional and mental health needs.

The interview date is scheduled for 5th December 2024

About us

Please see full job description in the supporting documents.

Job Purpose

To provide leadership to the locality based integrated CFHD service ensuring the efficient and effective delivery of the service. The post holder will manage effective operational delivery of services in collaboration with clinical leads.

To ensure provision of high quality, safe and responsive community integrated health services to children, young people, parents/carers and professionals across Devon and Torbay according to need.

To ensure the service is based on best practice and evidence; is outcomes focussed and audit and routine outcome monitoring is used to improve clinical effectiveness and outcomes for children and young people.

To provide specialist advice and county-wide system leadership ensuring that CFHD services are delivered in response to local need in partnership with communities and other local services

To be an integral part of the CFHD leadership team, proactively and collaboratively driving the overall service strategy, objectives, vision and ambitions and taking a lead role in transformational change and continuous service improvement.

Within this role the post holder will:

1. Provide effective collaborative leadership and day to day operational management of the CFHD service.

2. To jointly lead the locality/county leadership team comprising professional, clinical and operational leaders.

3. Ensure the effective and efficient delivery of evidence based clinical pathways through the service including triage, assessment, clinical formulation and care planning, treatment, and discharge of children and young people

4. Ensure the service is delivered in partnership with other clinical pathways within CFHD, health specialties and partner organisations across health, education, social care and the voluntary sector.

5. Ensure the service is delivered in partnership with children, young people and their parents/carers, ensuring their active participation is facilitated and feedback elicited, considered and acted-upon.

6. Ensure that clinical and non-clinical risks are managed effectively.

7. To maintain systems designed to monitor demand and maintain optimal clinical capacity

8. To ensure data is captured and used to drive effective service delivery and continuous service improvement

9. Work collaboratively with other leaders (professional, clinical and operational), to maintain a culture within the service of excellence in clinical standards and safety.

10. Operate as a leader within the multi-agency network of childrens services in Devon and Torbay to ensure the service is delivered as part of an integrated system of care to improving health outcomes for Devon and Torbay children and young people.

11. Ensure the service is delivered to meet key performance targets

12. Ensure robust financial management systems are in place and the service is delivered within budget

13. Provide supervision, operational management and support to clinical team managers and clinical leads with the ability to demonstrate compassionate leadership, to understand and follow HR policies and procedures, ensure staff wellbeing and development and adopt a collaborative approach to engage staff with a range of skills and communication needs.

14. Attend, participate and chair relevant meetings with the ability to present information in a range of formats, adapting communication to meet the needs of others.

15. To deputise for senior staff as required.