Operations Manager inDartington inDartington PUBLISHED TUE 12 NOV 2024

Band 8a: £53,755 to £60,504 a year PERMANENT GOOD SALARY

CLINICAL PATHWAY FAMILY MENTAL HEALTH NHS

Devon Partnership NHS Trust rQSZNtRl

The Operations Manager position at Children and Family Health Devon (CFHD) involves providing leadership and ensuring the efficient delivery of integrated community services focused on children's emotional and mental health needs in the Torbay and South Devon area. The role requires collaboration with clinical leads and other operational managers to maintain high-quality, safe services tailored to the needs of children, young people, and their families. The successful candidate will manage service delivery, drive evidence-based clinical practices, oversee clinical risk management, and facilitate strong partnerships with various stakeholders, including health, education, and social care professionals.

As a key member of the CFHD leadership team, the Operations Manager will also focus on continuous service improvement, ensuring that performance targets and financial management systems are met while promoting staff development and wellbeing. The role promises an exciting opportunity to lead during a transformational period within the organisation, contributing to the overarching service strategy and enhancing health outcomes for children and young people in the region.

Children and Family Health Devon (CFHD) is the place to be! We have developed an innovative, integrated model of childrens community services and now looking to appoint enthusiastic individuals to join our friendly and dedicated locality and county-wide professional teams.

As a large community service, you will be joining a strong, enthusiastic and supportive group of professionals who will be your peers, your phone a friend network and your inspiring colleagues. This provides a real sense of professional collaboration at work, that will be an asset to your daily work, your career development and your support network.

Our Mood, Emotions and Relationships (MERs) Pathway is a county wide pathway with care being delivered locality hubs. Its an exciting time of change in CFHD as we mobilise needs-led pathways under an iThrive framework. We are passionate about our work and are committed to providing high quality services across Devon to improve outcomes for children and young people.

We are seeking an experienced and compassionate senior manager to join us as a full time Operational Manager for the Torbay and South Devon MERs team. You will work closely with the Clinical Lead to ensure the high quality and safe delivery of services from both a clinical and operational perspective. You will also work closely with the other operational managers and clinical leads within the MERs pathway and across our integrated pathways.

We would love to hear from compassionate and enthusiastic managers who can bring their experience and knowledge managing and leading teams during this exciting period of change and transformation. You will supervise and manage others, ensuring the service responds in a timely way to meet the needs of children, young people and families with complex social, emotional and mental health needs.

The interview date is scheduled for 5th December 2024

About us
Please see full job description in the supporting documents.
Job Purpose

To provide leadership to the locality based integrated CFHD service ensuring the efficient and effective delivery of the service. The post holder will manage effective operational delivery of services in collaboration with clinical leads.

To ensure provision of high quality, safe and responsive community integrated health services to children, young people, parents/carers and professionals across Devon and Torbay according to need.

To ensure the service is based on best practice and evidence; is outcomes focussed and audit and routine outcome monitoring is used to improve clinical effectiveness and outcomes for children and young people.

To provide specialist advice and county-wide system leadership ensuring that CFHD services are delivered in response to local need in partnership with communities and other local services

To be an integral part of the CFHD leadership team, proactively and collaboratively driving the overall service strategy, objectives, vision and ambitions and taking a lead role in transformational change and continuous service improvement.

Within this role the post holder will:

1. Provide effective collaborative leadership and day to day operational management of the CFHD service.
2. To jointly lead the locality/county leadership team comprising professional, clinical and operational leaders.
3. Ensure the effective and efficient delivery of evidence based clinical pathways through the service including triage, assessment, clinical formulation and care planning, treatment, and discharge of children and young people
4. Ensure the service is delivered in partnership with other clinical pathways within CFHD, health specialties and partner organisations across health, education, social care and the voluntary sector.
5. Ensure the service is delivered in partnership with children, young people and their parents/carers, ensuring their active participation is facilitated and feedback elicited, considered and acted-upon.
6. Ensure that clinical and non-clinical risks are managed effectively.
7. To maintain systems designed to monitor demand and maintain optimal clinical capacity
8. To ensure data is captured and used to drive effective service delivery and continuous service improvement
9. Work collaboratively with other leaders (professional, clinical and operational), to maintain a culture within the service of excellence in clinical standards and safety.
10. Operate as a leader within the multi-agency network of childrens services in Devon and Torbay to ensure the service is delivered as part of an integrated system of care to improving health outcomes for Devon and Torbay children and young people.
11. Ensure the service is delivered to meet key performance targets
12. Ensure robust financial management systems are in place and the service is delivered within budget
13. Provide supervision, operational management and support to clinical team managers and clinical leads with the ability to demonstrate compassionate leadership, to understand and follow HR policies and procedures, ensure staff wellbeing and development and adopt a collaborative approach to engage staff with a range of skills and communication needs.
14. Attend, participate and chair relevant meetings with the ability to present information in a range of formats, adapting communication to meet the needs of others.
15. To deputise for senior staff as required.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for an Operations Manager: Click to view

To work as an Operations Manager in the UK, you will need a combination of technical, managerial, and interpersonal skills. Here are some key skills that are typically required for the role:

1. Leadership Skills

- Ability to motivate and guide teams.

- Conflict resolution and team-building capabilities.

2. Analytical Skills

- Proficiency in data analysis to evaluate operations and implement improvements.

- Ability to analyze complex information and make informed decisions.

3. Project Management

- Experience in planning, executing, and finalizing projects within defined constraints.

- Familiarity with methodologies like Agile, Lean, or Six Sigma can be advantageous.

4. Financial Acumen

- Understanding of budgeting, financial reporting, and cost control.

- Ability to analyze financial data to make operational decisions.

5. Communication Skills

- Excellent verbal and written communication for liaising with stakeholders.

- Ability to present information clearly and persuasively.

6. Problem-Solving Skills

- Strong ability to identify problems and develop practical solutions quickly.

- Creativity in overcoming operational challenges.

7. Process Optimization

- Knowledge of process improvement methodologies.

- Experience in evaluating and redesigning processes for efficiency.

8. Technical Proficiency

- Familiarity with operational software and tools (e.g., ERP systems).

- Basic understanding of relevant technologies that support operations.

9. Customer Focus

- Understanding customer needs and aligning operations to exceed expectations.

- Experience in managing customer relationships and feedback.

10. Time Management

- Strong organizational skills to prioritize tasks and manage competing deadlines.

- Ability to delegate appropriately and oversee multiple operations.

11. Industry Knowledge

- Insight into the specific industry you are operating in (e.g., manufacturing, retail, healthcare).

- Understanding of relevant regulations and compliance requirements.

12. Adaptability and Flexibility

- Comfort with change and ability to adapt strategies in a dynamic environment.

- Resilience in managing unexpected challenges in operations.

13. Networking and Relationship Management

- Building relationships with suppliers, vendors, and stakeholders.

- Negotiation skills to secure beneficial terms and agreements.

14. Staff Development

- Skills in training and developing team members.

- Commitment to continuous improvement and professional development within the team.

Education and Experience:

While not strictly a skill, having a relevant degree (e.g., in business management, operations management, or a related field) and experience in an operations role can significantly enhance your qualifications. Professional certifications (like those from APICS or the Chartered Institute of Logistics and Transport) may also have value.