Fallodon Way Medical CentrerosgJMmG
The Medical Secretary will also be responsible for tasks such as resolving queries from GPs, maintaining accurate patient records, and assisting with the management of medical reports and private work. This position offers the potential for further engagement with the NHS pension scheme and presents an exciting opportunity for individuals who thrive in a dynamic environment and can take initiative within a busy healthcare setting.
An exciting opportunity is available for a Medical Secretary to join a friendly, forward-thinking Practice. We are looking for an enthusiastic, motivated individual to join our administration team providing high standards.The successful candidate will provide essential secretarial support to the whole team.
Our team consists of doctors, nurses, nurse practitioners, pharmacists, and care-coordinators who are supported by a fantastic admin and care navigation team.
The working hours are 20 hours per week on a Monday, Tuesday and Friday. How this hours are spread about the days is negotiable. we also ask for flexibility and to cover absence and annula where possible. There is the opportunity to continue or join the NHS pension scheme.
This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative, in a busy department.
The secretarial team is responsible for dealing with all clinical correspondences referrals and related queries.
The post holder will be communicating regularly with doctors, nurses, paramedics, hospital departments and of course patients. The post holder will need to be organised, flexible and have good communication skills. The ability to work under pressure and effectively prioritise their own workload is essential. In return, they will be working in a very friendly and supportive environment.
About us
1. Provide full secretarial support to the consultants and member of their teams regarding general medical duties and specialist work.
2. To liaise and communicate effectively with GPs, Practice Staff, Patients, Hospital Staff, Community Nursing Teams, ERS and Funding Team Personnel.
3. Audio typing using digital dictation system to ensure routine NHS referral letters and private referrals are distributed efficiently and within a 5 working day period. Ensuring appropriate enclosures are attached to all referrals as necessary.
4. Ensure 2WW referrals are dealt with within 24 hour working day period via the ERS system and contain all relevant information.
5. Keep up to date with changes in referral pathways, new proformas and funding criteria via emails sent to the practice.
6. Typing of medical reports, ensuring valid patient consent, liaising with patients where they wish to read reports prior to despatch.
7. Typing of private work within 10 working days on behalf of patients and generating invoices, ensuring invoice spread sheet is updated.
8. Resolve queries from GPs via practice notes and Docman.
9. Undertake queries on behalf of patients, contacting hospitals and other external agencies as needed. Endeavour to resolve, keeping patient informed.
10. Record data accurately and appropriately connected to patients in order to ensure good communication and audit standards.
11. Regularly look at and deal with appropriately the ERS Worklists.
12. To assist in the management of requests for copy notes and medical records.
13. To assist in the receipt of patient requests for private work, making appointments and liaising with the appropriate clinician to ensure that work is completed in a timely fashion.
14. Where reasonably possible, to provide extra hours to cover staff planned absences and, if possible, to assist by providing overtime to cover sickness absences.
This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the Practice change.
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