Receptionist inLondon inLondon PUBLISHED WED 11 DEC 2024

Depending on experience PERMANENT GOOD SALARY

Brocklebank Group Practice rpxKg5kX

Brocklebank Group Practice in London is seeking an enthusiastic and organized individual to join their friendly team as a Receptionist. The role involves greeting and directing patients to appropriate healthcare services, managing appointments and queries, and providing general administrative support to the practice team. The ideal candidate should have excellent communication skills, a professional demeanor, and a proficiency with computers, as they will interact with patients and assist doctors and nurses in various tasks.

The position requires working 36 hours a week in shifts covering the practice’s hours from 8 am to 8 pm. Responsibilities include welcoming patients, managing phone inquiries, handling patient registrations, processing payments, and ensuring the waiting area is tidy. Training will be provided to help the successful applicant develop the necessary skills for the role.

We are looking for enthusiastic individuals to provide receptionist and administrative duties to support the patient pathway through our practice. Our friendly practice is looking for a kind, well organised and motivated individual to join our professional, fun team as a receptionist.

The job entails greeting, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will be required to work a 36 hour week in shifts to ensure that the role is covered from 8am to 8pm (early shift is 8am to 4pm and late shift is either 11am-7pm or 12pm to 8pm).

The role involves helping our patients with appointments and queries and managing a wealth of administrative tasks. You will be working alongside our doctors and nurses.

You need to like interacting with people, be able to think and act very fast and be confident with computers. You must have a professional approach to your work, be confident, assertive and have excellent communication skills. Training will be provided to equip the job holder with the necessary skills.

About us
Please read the full job description attached before applying.

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Main Responsibilities:

To ensure that patients and visitors are greeted courteously and are dealt with in an efficient and friendly manner at all times
To book patients in on arrival
To make computer appointments both at the front desk and over the telephone
To take requests for home visits and enter details onto computer in accordance with Practice Visits policy
To act as a point of call for all enquiries from patients and respond to any requests for assistance
To enter details of new patient registrations onto the computer
To assist doctors in surgery with ad hoc requests (i.e. make hospital appt on behalf of patient)
To enter details of new patient registrations onto EMIS
To receipt all payments received at front desk in respect of payments for travel vaccinations etc
To carry out data entry for repeat prescriptions as and when required
To pull medical records in preparation for doctors surgeries and nurses clinics
To return medical records to file and file all incoming correspondence
To ensure that waiting room areas are kept tidy
To develop good working relationships with both internal and external contacts

More information related to this job opportunity, from jobsincare:

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Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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