Receptionist/ Administrator inWolverhampton inWolverhampton PUBLISHED 16 OCT 2024

Band 2 PERMANENT GOOD SALARY

The Royal Wolverhampton NHS Trust rAEylxrw

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The role involves referencing of, and inputting to, a number of electronic systems and you will demonstrate a high level of accuracy and attention to detail to ensure data quality standards are adhered to.

Permanent

Full-time - 37.5 hours per week to be worked flexibly Monday - Sunday 8am to 4.30pm

We are seeking an experienced Receptionist/Administrator to work across various Community Health Centres within Wolverhampton to provide Reception and Administrative support within the Community Ambulatory Care Service.

You will be expected to promote a professional attitude offering an efficient and confidential service in person and by phone as part of the role.

You will have excellent communication skills and a flexible approach to work focusing on ensuring the needs of service users and visitors to the health centres are met.

The post holder will work as a member of a team of receptionists and administrators and is required to undertake all aspects of the role, including dealing with patient enquiries, both in person and on the telephone, handling paper and computerized patient records, data inputting and filing.

The post holder works in close partnership with the clinical teams working in and operating from Health Centre's to ensure the smooth running of clinics and services.

About us

Please see attached job description/person specification for a definitive list of main role and responsibilities

Permanent

Full-time - 37.5 hours per week to be worked flexibly Monday - Sunday 8am to 4.30pm

You will be expected to promote a professional attitude offering an efficient and confidential service in person and by phone as part of the role.

You will have excellent communication skills and a flexible approach to work focusing on ensuring the needs of service users and visitors to the health centres are met.

The post holder works in close partnership with the clinical teams working in and operating from Health Centre's to ensure the smooth running of clinics and services.

About us
Please see attached job description/person specification for a definitive list of main role and responsibilities

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Useful skills for a Receptionist/Administrator: Click to view

To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:

1. Communication Skills

- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.

- Written Communication: Proficiency in writing emails, memos, and reports.

2. Customer Service Skills

- Ability to handle inquiries and complaints professionally and courteously.

- A friendly and approachable demeanor to create a welcoming atmosphere.

3. Organisational Skills

- Ability to manage time effectively and prioritize tasks.

- Keeping track of appointments, schedules, and deadlines.

4. Administrative Skills

- Proficiency in office procedures, including filing, record-keeping, and data entry.

- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.

5. IT Skills

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.

6. Attention to Detail

- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.

- Careful attention to detail in correspondence and reports.

7. Problem-Solving Skills

- Ability to resolve issues independently and think critically when faced with challenges.

8. Interpersonal Skills

- Ability to work well with others and build positive relationships with staff and clients.

- Teamwork skills to collaborate effectively in a busy office environment.

9. Discretion and Confidentiality

- Understanding the importance of handling sensitive information and maintaining privacy.

10. Adaptability and Flexibility

- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.

Additional Considerations:

- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.

- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.

- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.

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