Medical Secretary - Trauma & Orthopaedics inWest Bromwich inWest Bromwich PUBLISHED
MON 21 OCT 2024
Applicants should possess strong organisational skills, with a minimum of A-C grade in Maths and English, while an AMSPAR qualification is desirable. The position is primarily based at City Hospital, with occasional duties at Sandwell Hospital, and will transition to Sandwell Hospital following the opening of a new facility in October 2024. The role emphasises patient advocacy and ensuring a smooth patient experience throughout their care journey.
An exciting opportunity to become an active team member within the Trauma and Orthopaedics/Plastic Surgery directorate has arisen.
We are looking for a flexible, experienced and well organised person to provide admin and secretarial support to two Consultants within our large, friendly team where no two days are the same. The successful candidate will be based at City Hospital, though there may be a requirement on occasion to spend time at Sandwell Hospital. Once our new Hospital, MMUH, opens in October 2024, all our medical secretaries will be based at Sandwell Hospital.
The successful applicant must have an A-C grade or equivalent in Maths and English. AMSPAR is desirable.
To provide an efficient and effective patient administration service to support the Trust's ambition to deliver high quality well co-ordinated care for patients and service users and to support consultants and clinical teams to function effectively, through:- Actively managing the administrative processes associated with patient pathways and contributing to the effectiveness of clinical teams (including patient experience, patient flow and waiting list management) for specialty teams.- Co-ordinating, navigating and tracking a caseload of patients efficiently and effectively through their care pathway(s) i.e. outpatients, day case, diagnostics and inpatients from referral to treatment and discharge for specific specialty areas and notifying the patient administration manager of blocks and capacity issues.- Undertaking a patient advocacy role actively case managing each patient/service users journey (customer relations and key point of contact) ensuring that they have a good patient experience and flow through their pathway efficiently and effectively, including dealing with queries, concerns, complaints, access to healthcare professionals, information on appointments and admission arrangements etc.Providing secretarial and administrative support to Consultants and clinical teams to support the delivery of high quality co-ordinated and integrated care including liaison with patients, carers GP's and other service users from health, social and voluntary care settings.
About us
Please see the attached Job Description and Person Specification for full details on what this role entails.
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