Medical Secretary inSwadlincote inSwadlincote PUBLISHED FRI 15 NOV 2024

Depending on experience PERMANENT GOOD SALARY

MATERNITY

Measham Medical Unit rjUc4paF

The Measham Medical Unit in Swadlincote is seeking to fill two part-time Medical Secretary positions. The first is a temporary role covering maternity leave for 22 hours per week over three days, starting February 2025. The second is a permanent role offering 20-24 hours per week across four afternoons. Ideal candidates should possess experience in administrative duties, strong communication skills, attention to detail, and the ability to maintain composure under pressure.

Responsibilities include providing efficient audio and copy typing services for GPs and health professionals, managing patient referrals and emails, maintaining an accurate referrals database, and supporting clinical staff with various administrative tasks. Candidates will also be required to manage confidential patient information, handle incoming calls, and prioritize workload effectively. Flexibility in covering for team members during absences is also expected.

We have 2 exciting opportunities to join our Medical Secretary Team.

Position 1 - Part-Time for 22 hours per week Wednesday, Thursday and Friday to cover Maternity Leave for 9 months starting in February 2025

Position 2 Part-Time for 20-24 hours per week Monday, Tuesday, Thursday and Friday afternoons on a permanent contract with a start date as soon as possible

We are looking for someone who:

Has experience of working with the general public and administrative duties

Is friendly, polite and confident.

Can communicate effectively and has good interpersonal skills.

Has good attention to detail.

Is a team player.

Has the ability to work accurately under pressure.

Providing an efficient audio and copy typing service for GPs and health professionals which includes the typing of letters, reports, patient referrals, minutes, etc. in an accurate and quality manner.

Liaising with clinicians, administration staff, secondary care clinicians and their secretaries, patients, and other external organisations

Actioning all incoming email and all administrative queries as necessary and ensuring referrals are processed efficiently

Monitor daily tasks ensuring the workload is prioritised throughout the day

Supporting all clinical staff with general administrative tasks as requested

About us
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
To provide an efficient audio, copy typing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc. in an accurate and quality manner.
To liaise with clinicians, administration staff, secondary care clinicians and their secretaries, patients, and other external organisations, actioning all incoming email and all administrative queries as necessary and ensuring referrals are processed efficiently.
Maintaining an accurate referrals database.
Managing all enquiries in an effective manner.
Actioning all incoming email into the secretary specific email account.
Monitor daily tasks ensuring the workload is prioritised throughout the day.
Scanning patient related documentation and attaching scanned documents to patients healthcare records.
Inputting data into the patients healthcare records as necessary.
Processing referrals using both the electronic referral system (ERS) and manual systems.
Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms.
Raising invoices for the above and chasing payment as required.
Coding data on the clinical IT system (SystmOne).
Answering incoming phone calls, transferring calls, or dealing with the callers request appropriately.
Managing all administrative queries as necessary.
Carrying out system searches as requested.
To maintain confidentiality of patient information at all times.
Maintaining a clean, tidy, effective working area at all times.
Supporting all clinical staff with general administrative tasks as requested.
To support the Business Manager with clerical and administrative duties.

To provide cover for members of the secretarial team during periods of sickness and annual leave.

More information related to this job opportunity, from jobsincare:

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Useful skills for a Medical Secretary: Click to view

To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:

Essential Skills:

1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.

2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.

3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).

4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.

5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.

6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.

7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.

8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.

9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.

10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.

Qualifications:

- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.

- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.

- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.

Additional Skills:

- Time Management: Ability to manage time effectively and meet deadlines.

- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.

- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.

Conclusion

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